7156 results found
-
Send a secure link to add credit card info from their client profile
For clients who reach out to the salon directly vs. booking online, adding a feature from the profile we create for them that sends a secure link (or sends when prompted) to add their cc info so we have it on file. This would support our booking and cancellation policies without having to ask them for their cc info over the phone, via text or email.
175 votes -
online booking
Blvd is great from the admin side, but it's customer facing side is TERRIBLE. I need ya'll to prioritize fixing this.
I switched to BLVD a year ago after a decade with booker. I made the switch because I needed some of the features that boulevard offers that booker didn't. BUT IT HAS COST ME SO MUCH IN BUSINESS. I get complaints and confusion from customers about the online booking every day. The BIG issue is not being able to see all the available times in one view. Instead, people have to select a time and get assigned to a…
171 votesHey Asenath, thank you for all your feedback! We've noticed that you've left comments across several ideas, many of which relate to booking. We're doing a lot of research on the next iteration of self-booking right now, so our product team will be reaching out soon to schedule a call with you to gather more feedback.
On average, our default scheduling settings drive significant efficiency and increase business' service sales 30% in the first year using Boulevard. That said, we're also aware that the factory settings don't work for every business, and might not be the best fit for your business. With the latest Precision Scheduling refresh at the end of March, we now have more options for configuring self-booking, like adjusting the number of available times we offer to clients. A member of our support team will be reaching out to work with you on how best to adjust…
-
form/ chart upload without an appointment
ability to add / upload client charts and forms that were previously treated under a prior booking system but have not been seen for an appointment under the new booking system. or overall ability to upload forms and charts without the need to attach to an appointment
169 votes -
Report that shows which staff member booked appointment
Report that shows a breakdown of which staff members have booked appointments with the appointment details included.
164 votes -
158 votes
-
156 votes
-
Client app
it would be great if the clients had an app to log into to be able to see upcoming appointments and also move/cancel them if needed.
155 votesHey Folks! After reviewing some more, this request seems more focused on an app that clients would download to their devices. We're actively working on expanding our client-facing functionality, but we're going to start with a mobile-friendly browser experience before building out a mobile app. You can follow along on our progress for that client functionality here.
-
Cancel Appointment via Reminder Text
Clients are able to confirm their appointments through text, they should be able to cancel via text as well.
154 votes -
Waitlist Automatically Reach Out To Clients When There Is An Opening
Once I get a list of people on my waitlist and there is a cancelation I would like a text to be sent out saying "Hello! We had an appointment at 2pm come available. First to reply Yes will book this appointment. If you're not free, please ignore this message."
153 votes -
152 votes
-
Make the chat box moveable on the screen. Huge help!
When using the chat/help feature I have to exit out while I am helping customers. I would much rather be able to move it around. I have used this in other platforms and really liked it.
149 votes -
No show Prompt
When there is a repetitive customer that no-shows, can the system prompt us when scheduling the customer to let us know that the customer has no showed "x" amount of times so we can decide to make an appointment or decline the customer
149 votes -
E-Scripts
Need E-scripts
146 votes -
Duplicate Client Report
A report that pulls all the clients that have duplicate accounts so we can easily merge them without having to stumble upon their multiple accounts or search the client list to see duplicates
145 votes -
product commissions by staff
Create a Products tab Just like how Boulevard has a Services tab under each staff member under the Manage section. This would allow custom settings of commissions based on products or categories of products. It's such a chore to manually calculate commissions for certain employees after switching to BLVD.
142 votes -
Desktop is great, App is stuck in the dark ages. Please add more desktop functions to app.
My technicians use an iPad and their iPhones every day. My scheduling assistant/receptionist is virtual and booking appointments via the BLVD professional app is absolutely brutal.
- Why can't they select the client, artist, and appointment and have it search the next available appointment? Instead, they're stuck swiping through 3-day increments. Ugh. :(
- Why do all appointments options show under a technician, even if it's not assignable to them?
- Why can't my technicians modify their schedule (change times available, not just blocking off times manually)?
- Why can't we see the forms the client filled out for their session via the app?
…
141 votes -
Block new clients from booking with certain providers
It would be helpful to be able to specify what stylists are willing to take new client online bookings. I have a few service providers that no longer want to take new clients. But don't want to get rid of online booking completely, because current clients like to schedule online with them. It would be helpful to have a setting where stylists can choose if they would like to be available for new online bookings.
133 votes -
134 votes
-
Pre and Post Treatment Forms
I suggest that you guys add pre and post treatment forms that can be automatically sent out prior to procedures and after the client checks out.
133 votes -
Mobile checkout with card present
for ease of use and to avoid CNP fee
132 votes
- Don't see your idea?