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Late cancel/no show email

When a client is marked as late cancel or no show (specifically no show) the email they receive should read something along the lines of “we missed you today!” Etc versus the standard “your appointment has been cancelled.” The email should also include something about “fees will apply due to the last minute cancel/no show… see cancellation policy here” etc

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Griffin Sutton shared this idea  ·   ·  Report…  ·  Admin →
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  • Natasha Wise commented  ·   ·  Report

    The current cancellation email is not appropriate for no show appointments. Clients should receive clear, accurate communication that explains:

    1. They were missed at their appointment.
    2. The appointment was marked as a late cancel or no show.
    3. Fees may apply due to the last minute cancellation or no show.
    4. They can review the cancellation policy.
    5. They can reschedule if needed.

    This is extremely important for client communication, policy enforcement, and reducing confusion or disputes around no show and late cancellation fees.

  • Bethany Preble commented  ·   ·  Report

    This is a great idea and would be very helpful in facilitating the conversation around last minute cancellation conversations.

  • Sinead Norenius commented  ·   ·  Report

    And we should be able to customize the email that is sent when the cancelation has been made.

  • Deana Hermey commented  ·   ·  Report

    We have a standard text we send - this can help for now... feel free to copy or use this..
    (we edit for no-show or other things)

    Hello. Since you had a late cancellation for your last appointment, we wanted to remind you about our 48 hour cancellation policy. You can review the policy online at:
    https://dolcevitasalons.com/about/
    If you wish to re-book your appointment, we do require a deposit that will go towards your service. Please call us at 407-374-3333 to reschedule. Thanks in advance 😊

  • Alia Geffrard commented  ·   ·  Report

    Agreed! I just posted about this same idea but adding on the "fees will apply..." is also important. Thank you!