Settings and activity
20 results found
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87 votes
An error occurred while saving the comment 
Natasha Wise
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20 votesNatasha Wise
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818 votes
An error occurred while saving the comment Natasha Wise
commented
The current cancellation email is not appropriate for no show appointments. Clients should receive clear, accurate communication that explains:
1. They were missed at their appointment.
2. The appointment was marked as a late cancel or no show.
3. Fees may apply due to the last minute cancellation or no show.
4. They can review the cancellation policy.
5. They can reschedule if needed.This is extremely important for client communication, policy enforcement, and reducing confusion or disputes around no show and late cancellation fees.
Natasha Wise
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78 votesNatasha Wise
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4 votes
An error occurred while saving the comment Natasha Wise
commented
Yes! This is critical
Natasha Wise
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5 votesNatasha Wise
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1,046 votes
An error occurred while saving the comment Natasha Wise
commented
This should be a straightforward fix. What’s causing the delay? Let’s prioritize getting the developers aligned and moving on this.
Natasha Wise
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101 votesNatasha Wise
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370 votesNatasha Wise
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631 votesNatasha Wise
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621 votesNatasha Wise
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911 votes
An error occurred while saving the comment Natasha Wise
commented
When is this coming?
Natasha Wise
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358 votesNatasha Wise
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424 votes
An error occurred while saving the comment Natasha Wise
commented
Waitlisted? This feels like it should be such a simple update. Come on developers, let’s make this happen.
An error occurred while saving the comment Natasha Wise
commented
Please add this feature ASAP.
Natasha Wise
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427 votesNatasha Wise
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450 votesNatasha Wise
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539 votesNatasha Wise
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98 votesNatasha Wise
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47 votes
An error occurred while saving the comment Natasha Wise
commented
Right! Such an easy fix, I'm shocked this hasn't be done yet.
Natasha Wise
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1 voteNatasha Wise
shared this idea
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I understand that Boulevard allows us to set a 48-hour cancellation deadline and a cancellation fee, but the current workflow does not make operational sense for a medical aesthetics practice.
If a client cancels after the 48-hour cancellation deadline has already passed, the system should be able to automatically apply the cancellation fee based on the policy we already set. Otherwise, the cancellation policy becomes more of a manual reminder than an actual enforceable setting.
The current process creates several issues:
1. Clients may still be able to cancel after the cancellation deadline has passed and avoid the fee completely.
2. Staff has to manually monitor cancellations, identify whether they were past the 48-hour deadline, and then take additional steps to charge the fee.
3. This creates inconsistency because some fees may be missed depending on timing, staff coverage, or how the appointment was canceled.
4. It weakens the purpose of requiring a card on file and setting a cancellation deadline in the first place.
5. It puts the business in an awkward position where we may have to follow up with the client after they already canceled, instead of the policy being handled clearly at the time of cancellation.
A better solution would be for Boulevard to add an option under Cancellation Policy settings that allows the business to choose:
“Automatically charge cancellation fee when client cancels after the cancellation deadline has passed.”
There should also be flexibility to:
* Require client acknowledgment before canceling
* Display the cancellation fee before they confirm cancellation
* Allow management to waive the fee afterward if needed
* Apply different fees by appointment type, provider, or location
* Create a report of late cancellations where fees were charged or waived
For example, if our policy says clients must cancel at least 48 hours before their appointment and the late cancellation fee is $200, then a client canceling 12 hours before their appointment should see a message like:
“This appointment is past the 48-hour cancellation deadline. By canceling, you acknowledge that a $200 late cancellation fee may be charged according to the clinic’s cancellation policy.”
Then the system should either automatically charge the card on file or give the business the option to require approval before finalizing the cancellation.
Right now, the system allows us to create the rule, but it does not truly help us enforce the rule. For a busy practice, this creates unnecessary administrative work and missed revenue. The cancellation policy should protect appointment time, provider schedules, and business operations, not depend entirely on staff manually catching every late cancellation.