8527 results found
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merge all multiple clients at once
The database should be able to identify all multiple names/phones numbers in a report and then merge the duplicates.
6 votes -
Disposable / Virtual BINs / Virtual Credit Cards Abuse
An increasing number of first-time clients are booking online with virtual or disposable credit cards (Revolut, Privacy.com, etc.). When they no-show and we attempt to collect the cancellation fee, but the card is declined because it’s been deactivated. The result: lost revenue, wasted staff time, and appointment slots that could have gone to paying customers.
Other booking platforms are starting to address this problem and I hope that BLVD can follow suit as it is becoming a big issue for us.
Below are some potential solutions that BLVD should consider:
Virtual Card BIN Detection
• Flag or block known disposable/virtual…6 votes -
6 votes
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Spanish
To optimize our client experience, we should add the option of Spanish to our online booking, app, and website (descriptions of facials + services). This would be beneficial not only to Spanish speaking clients but also the overall accessibility of the company
6 votes -
Create a report that shows detail for account credit adjustments and transactions that includes comments in the reasons section.
Create a report that shows detail for account credit adjustments and transactions that also includes comments in the reasons section.
OR create a cue or different term for the word "Adjusted" that's in the Action column when you click "View History" from the Account Credit section of the client's profile.
6 votes -
allow users to change their shift hours from the mobile app
tap the icon or employee name and the option should come up to add a block or change shift hours.
6 votes -
New client icons on appointments
Have an icon on appointments for new clients that says 'NEW' like on the Boulevard app that way we can easily identify who is a new client.
6 votes -
Make customer service available by phone 24/7!
Make customer service available by phone 24/7! We pay $300 (at least I do) to not be able to call and get some questions answered is a little crazy. I wanted to open a new account for a new location and I have to wait 4 days to speak with someone? My schedule changed and I missed the scheduled call. Now I have to wait until next week? I have a report I have to pull up that just won't show me accuracy. It means I have some settings on wrong so now I have to type out my issue…
6 votes -
Make Blocks More Customizable.
The options on blocking time on the schedule are limited. When adding a specific date range, we need a "daily" option so that it blocks off each day of that time frame. When clinicians have long vacations for example, we have to block each day separately-which seems like a waste of time when a daily option would make it so simple. Thanks!
6 votes -
Send provider text when patient is done checking in
instead of the provider text coming in the second the patient puts in their phone number, send the text when they are finished filling out any and all forms
6 votes -
Customizable connected fields on forms that are reportable
There are other questions that should be able to automatically feed into the client profile that are specific to the business. Additionally, they should be reportable to be able to further understand their clientbase based on certain fields for further recommendations/marketing outreach
6 votes -
Change cancellation emails to be from the business name, NOT Boulevard!!
Patients or clients don't know what boulevard is, when a cancellation email is sent out it shows that it is from boulevard, not my business name. This needs to be changed so it looks like its coming from the correct place, the business name, so patients/clients can actually open the email and it can serve its purpose. This has been brought up before here but clearly nothing has changed.
6 votes -
Ability to Separate Products/Packages by Client on Merged Appointments
When two or more appointments are merged—for example, when one person pays for services or products for multiple clients—all products and packages purchased during that merged appointment are automatically attributed to the paying client’s account.
It would be extremely helpful to have the ability to assign products and packages to the correct client, even within a merged appointment. This way, each client’s account accurately reflects their individual purchases, package usage, and product history, regardless of who paid.
This would make tracking product recommendations, package redemptions, and client history much more accurate and reduce confusion at future appointments.
6 votes -
Text Messages scheduled
It would be nice to:
1.) Text through the Blvd App -- not have to go through the safari or google website to navigate on your phone to message patients back. Only having computer/browser access to text messaging sets so many limitations.
2.) Be able to schedule messages! For example, I could send a message to "Jane Doe" scheduled for (DATE) and (TIME) in the event that we saw a message late a night and did not want to forget to respond to their messages.
3.) Allowing all unread messages to stay at the top of the screen
4.) Pinning…6 votes -
Client Birthday Report by Month
Ability to generate a Report showing Birthdays by Month; enables us to see all current clients with January bdays or February...etc. We used this info with our previous software company to send out specials for Birthdays that month.
6 votes -
Have the option to customize the verbiage in the booking platform
For example we prefer the term "enhancements" vs "add ons" and many of our clients get very confused by the "group appointments" option. We wish we could customize what is used there as well as the descriptions.
6 votes -
Enable Multi-Provider Service Splitting for Single Guest Appointments
We’d love to see Boulevard support splitting a single service across two providers, either simultaneously or in a staggered sequence.
Example Use Case:
• Service: Leave Out Sew-In (total duration: 4 hrs)
• Stylist #1 (First 2 hrs): Performs wash, treatment, blowout, and foundation braids
• Stylist #2 (Final 2 hrs): Installs extensions and finishes stylingThis setup allows us to maximize team efficiency, keep bookings accurate, and provide a seamless experience for the guest — but currently, Boulevard only allows one provider per service.
Suggested Feature:
• While creating a service, allow the option to define it as a…6 votes -
"Copy from Previous Chart" Should Not Copy Old Photos – Only Charted Text/Information
When using the "Copy from Previous Chart" function, the system currently brings forward previously uploaded images/photos along with the charted information. This leads to confusion and potential clinical inaccuracies, especially if the old photos are outdated or no longer clinically relevant.
6 votes -
patients access
Allow patients access to review/access their own charts. We have multiple patients requesting access to their treatments/history but have no way to access records. Patients have a right to access their treatment charts.
6 votes -
6 votes
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