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  1. At current the notes of messages end with dot dot dot if it is too long, but I do not believe staff are thinking ever that means there is more. I think they assume the clients or note just end abruptly with “…” because that is the way it was written. I think it would be useful if it either opened the full message when clicked or had a more obvious GUI element to denote that there is more besides being plain text “…”

    5 votes

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  2. When I'm adding a new client, I start with the phone number (since names you can misspell, but phone numbers are easier to input so our staff start with that) and once I type the number and click "create new client" the phone number auto fills into the FIRST NAME field instead of "MOBILE", you'd think the system is smart enough to distinguish names and numbers and fill them into the right field automatically. But no. And when you go to delete the phone number from the first name field, it EXITS the client profile screen altogether and now you…

    5 votes

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  3. Historical sync with QBO - from an accounting perspective, historical sync is a MUST for any sales platform. Most apps I've used offer this feature and do not charge anything extra for the integration itself. The fact that the Boulevard <> QBO integration is $45/location/month and only begins syncing sales data from the date of integration forward is highly disappointing. If I can find a third-party app that will provide those features, I will definitely switch and cancel my Boulevard integration subscription.

    5 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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  4. The change in Duo payment flow completely caught us off guard and confused us and our clients for the first few checkouts. It turns out the update was announced in the changelog the day before, but the changelog is decently hidden and you have to be looking for changes to find it.

    It is possible to show the pop ups as we were bombarded for a week with the Quickbooks integration announcement.

    Can we have a similar pop up for any changes that directly impact daily operations like changing the checkout flow?

    5 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  5. We need to be able to set start date for membership to bill on when signing client up and charge a $10 start up fee that is automated

    5 votes

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  6. Allow offer codes to be valid on service modifiers

    5 votes

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  7. I know admins have access to prebook percentages but I would love to see the full number and maybe even break it down even further by client

    5 votes

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  8. 5 votes

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  9. There is a report to see how much in outstanding gift card balance there is in total, but there needs to be a report showing how much of that balance has been used and when. Seems like the reports double-dip because when a guest comes in to use their gift card, it shows as additional revenue but it's actually only revenue we already had.

    5 votes

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  10. On text notification, have the office number written so they can call easily to reschedule as we cannot have online booking.

    5 votes

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  11. We don't want service providers to be able to adjust products, but would for services. If these privileges were separated we can choose that option

    5 votes

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  12. 5 votes

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  13. When adding a biography on staff can this be visible for our online booking please

    5 votes

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  14. when adding OR removing a specific provider as a request, it would be nice if the heart next to the name would be added/removed from all the services for the same client, instead of having to click each individual heart if they are getting multiple things done

    5 votes

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  15. Better credit card decline error messages. More informative on why it declined, what it means, and what to do.

    5 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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  16. Our Salon would like the ability to add an additional processing time. So for complex services it could be booked as an Application, processing window, application, processing window and then the finishing time.

    5 votes

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  17. Option to consolidate tipping when it is shared among all providers. When multiple providers are listed, the client has to go through multiple screens for each provider and it always seems to be a point of slight inconvenience.

    5 votes

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  18. 5 votes

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  19. I would love to have a template made to send out the products we used and recommend to our clients after their appointment, I received this after a facial the other day and found it extremely helpful.

    5 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  20. There should be an option to let any service be sold as a package > 1-10 sessions. Note very package we have requires more than 1 session, and some packages require more than 1 session. Adding this option to the service menu - instead of products only - would fix this problem.

    5 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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