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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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8138 results found

  1. We would love to have a profile picture with the providers in online booking-- we have two providers with the same first name, and patients get confused with who to book with, so would be great to see a picture of the provider they are booking with.

    1 vote

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  2. It would be very helpful if Forms would not disappear from the Client Portal once they are completed. For example, we build out Pre and Post Care Information for each service as a Form. It would make a lot of sense if clients could always refer to this information, especially after their appointment has passed, but as it is not this information disappears from their portal. Please please fix this!

    1 vote

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    1 comment  ·  Forms & Charts  ·  Admin →
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  3. We should be able to utilize phrases for the client note section under the client profile. It would be helpful and more streamlined for communication between providers regarding shared clients.

    2 votes

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  4. We should be able to utilize phrases for the client note section under the client profile. It would be helpful and more streamlined for communication between providers regarding shared clients.

    1 vote

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  5. We are a medical aesthetics practice. We'd like to disable the ability for patients to
    save signatures across forms so each consent requires a new signature. It is not compliant to do so.

    2 votes

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  6. Strongly recommend Boulevard provide insurance processing services. It's really the only way for us to fully migrate our hybrid medical and aesthetic practice fully to boulevard. For now, we are still having to use multiple software and it's getting challenging to navigate back and forth between two booking systems and electronic health records. It makes other EHR software with these capabilities, like Jane, very enticing

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  7. if a client who has an outstanding balance for a no-show they should be asked to pay their balance in order to proceed booking.

    1 vote

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  8. You removed the ability to copy/duplicate an existing product layout, please add this ability back into the system. This aided the ability to quickly add new product without have to manually enter brand and category.

    2 votes

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  9. It would be very helpful and efficient for the staff to have as switch user option with a login pin or password.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  10. Product orders in Blvd all reflect under the Sales > Orders field. There is nothing to denote online orders from point of sale. We have patients reaching out to inquire about their online orders for skincare products, but I have no notification/indication that an order was placed! I also would like to champion for an option to notify via business email for anytime an order is placed. These are important for quality customer experience AND for tracking purposes

    3 votes

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  11. click and drag down appointment box to add time instead of editing. saves time. just hover over the appointment time and this would pull up a small directional arrow. you can slide the appointment allotted time up and down to increase or decrease the time.

    1 vote

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  12. We would like to be able to compare more than 2 photos at a time. There are times when we want to have both sides of the face shown in the before and after.

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  13. Online booking should require the name on the credit or debit card to match the name on the client’s account. This would help prevent clients from using a spouse’s, partner’s, or another person’s card without proper authorization and reduce potential chargebacks or payment disputes.

    2 votes

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  14. Allow Admins who perform services to be hidden from other employees on the calendar. Only the Admin would be able to view their own schedule.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  15. We need an area where medical history, medications, allergies lives, and can be updated. It would be nice if they can autopopulate to each note, or you can elect to carry it over into each note. Med Spas are medical practices, and It is super important to have this. Zenoti, just did this and it actually looks really good. Perhaps check theirs out for inspiration. I am happy to help as I still have access to Zenoti for another month.

    2 votes

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  16. Forcing logouts on the app probably has some benefit, but requiring the confirmation of settings every time is just adding headache to the login process. Is it possible to only have those settings come up on first login, or having some easy way to access them later so we don't have to go through that every week when we are logged out automatically?

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  17. ADD REPORTS:
    -Lifetime patient Retention
    -Lifetime patient spend

    ADD:
    -Ability to pull reports outside of 365. i.e. 3 years + etc.

    3 votes

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    0 comments  ·  Reporting  ·  Admin →
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  18. Salesforce, but within BLVD. Capabilities include:
    -Assign client lead to operator
    -See client journey from lead --> to sms outreach --> to email -->to booking --> rebooking --> conversion %, etc.
    -Lead lists with Who needs to be contacted, who never rebooked, inquired but didnt book, etc.
    -Daily Dashboard reporting for both locations and individuals for sales, rebooking, retention, lifetime patient value, utilization, lifetime patient retention, enhancement upgrades, etc.

    2 votes

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  19. This would be a QR code for clocking in and out. This QR code would only be present in the salon and would ensure staff members are at the location to clock in/out.

    2 votes

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  20. Annual Alert/Reminder for Good Faith Exam (GFE) Renewal

    Summary:
    Add an automated reminder system that alerts providers and/or staff when a patient's Good Faith Exam (GFE) is due for annual renewal.

    Problem:
    Currently, there is no way within Boulevard to track or receive notifications for when a patient's GFE is approaching its annual renewal date. As medical providers, we're required to clear patients annually before continuing certain treatments and to update their health information. Without a built-in reminder, this tracking has to be done manually (or not at all), which creates compliance risk and makes it easy for charts to…

    3 votes

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