8467 results found
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Create a more streamlined booking flow where clients can see service pricing and appointment availability earlier in the booking process, be
Create a more streamlined booking flow where clients can see service pricing and appointment availability earlier in the booking process, before entering personal information or completing phone verification.
From a consumer perspective, price and availability are the two pieces of information I’m most interested in seeing when deciding whether to book. Making these visible sooner would reduce unnecessary steps and allow clients to quickly understand their options.
2 votes -
Allow providers to edit appointment service duration without creating appointments
Right now, the permission “Edit appointment’s service duration” requires Own appointments: View, create & edit to be enabled.
Because of this dependency, providers who need to adjust timing (base duration, processing time, finishing time, transition time) must also be given permission to create their own appointments.
Our workflow requires providers to:
View their own appointments
Edit appointment details and service duration when neededBut we do not want providers to create or book appointments themselves.
A separate permission that allows editing service duration without appointment creation would give us much better control over scheduling while still letting providers adjust timing…
1 vote -
Two-Way messaging should allow you to share photos
The two-way messaging within the app should allow the provider to send photos to a patient (and not be limited to mass blasts marketing only). A patient is able to send a photo post lip filler from their personal phone, but if a provider wants to send before and after photos to a patient it won't allow you. For instance, if I wanted to circle something or point out a feature in a photo and send it to the patient, I can't.
2 votes -
Search bar for Services
It would be nice to have search bar inside the "services" menu to make editing services much easier than having to scroll down a long list.
2 votes -
Option to receive message notifications remotely
For example: in the event that my front desk staff has to abandon post, and I have to manage remotely, it would be helpful to receive push notifications when a client messages the business. Currently in that situation, I have to watch the messages like a hawk when things are time-sensitive.
5 votes -
Add dates to reports saved as PDF
When downloading reports as a PDF (for example, the Gift Card balance report as of X date), add in the date to the report. Currently, there is no reference to the date of the report.
2 votes -
stack offer codes to discount based off service list price
Right now, offer codes, if stacked will discount based off of the discounted price. We would like an option to allow the additional offer code to discount based off of the service list price instead.
2 votes -
voucher gift cards
customer would like to be able to sell gift cards online that contain a package
3 votes -
Pop ups on client charts
On various EMR systems I’ve used, there has always been an option to add a “sticky note” to a client’s chart that automatically pops up when you open their profile. I’ve found this to be extremely helpful for important information such as client allergies, name pronunciation, pronouns, or other details that staff may need to be aware of before interacting with the client.
I would love to see an option like this added where a sticky note could be attached to a client’s chart and would require the user to physically click out of it, helping ensure that the message…
1 vote -
update method for refund for account credits
Right now, when removing account credits from the checkout window, it indicates that the refund will go back to client_card. This should be updated to be 'client walle't or 'account credits' to remove confusion
1 vote -
Option to not add commission it product usage charges.
We use vish for extra product used and do not want this charge to be commissionable. We do not want to set up as a product due to the front desk forgeting to add it to the sale and reporting. This cost is to be paid to the business to pay for backbar used.
4 votes -
Not autopopulating all available credits
If you go to apply credits, it default applies them all, even if it supersedes the total making it easy to over apply and have to refund. If it's going to auto populate, it should only populate to the balance of the services, not just put all credits in.
1 vote -
AI Receptionist Speaks Spanish
Can AI Receptionist speak Spanish to our Spanish callers.
1 vote -
Your Tag report doesnt work
The Tag report needs to populate. It doesnt work
2 votes -
Integrated call center with automatic guest profile pop-up
WHAT IT IS:
A native call center tool that automatically opens the caller's guest profile and history when a call comes in.USE CASE:
They're receptionless, so a remote support team fields all calls. They kept Zenoti's integrated call center after dropping Zenoti's AI receptionist.PROSPECT:
The W Nail Bar - 11 locations; on Zenoti (former BLVD customer). Requested by: Meg (President)PROSPECT BRIEF:
https://docs.google.com/document/d/1oHGm6CK-cLw_P-YpIPKa-tRwFAuEdZqrOBnJi3tmP28/edit?tab=t.0PRODUCT AREA (suggested):
Communications / CallsVERBATIM QUOTES (call timestamps):
(34:32) "Because we're receptionless. We have a call center. So we have a team that works remotely to field all the calls and support the…1 vote -
Discount stacking controls (promos vs. membership benefits)
WHAT IT IS:
Rules for whether a promo stacks with a membership discount, or which one wins. Today, all applicable offers, membership discounts, and manual discounts stack to give the client the best price. There's no setting to make an offer exclusive or non-stackable.USE CASE:
Self Care Stash members get 15% off everything. When a sale is smaller than 15%, the member discount should win. When a sale is bigger (e.g., 50% off), the member discount shouldn't stack on top.PROSPECT:
The W Nail Bar - 11 locations; on Zenoti (former BLVD customer). Requested by: Janice (Controller)PROSPECT BRIEF:…
1 vote -
Auto-applied percentage-based fee (community fee)
WHAT IT IS:
A location-level fee calculated as a percentage of the pre-tax service/product sale and auto-applied to every ticket. BLVD supports only flat fixed fees today.USE CASE:
Their Bridge Park location must collect a city community fee on every transaction. Members also need to be able to cover that fee with banked funds.PROSPECT:
The W Nail Bar - 11 locations; on Zenoti (former BLVD customer). Requested by: Meg (President); Janice (Controller)PROSPECT BRIEF:
https://docs.google.com/document/d/1oHGm6CK-cLw_P-YpIPKa-tRwFAuEdZqrOBnJi3tmP28/edit?tab=t.0PRODUCT AREA (suggested):
Point of sale / CheckoutVERBATIM QUOTES (call timestamps):
(21:42, Meg) "Our bridge park location has a community fee that…1 vote -
Mark messages as unread
WHAT IT IS:
Let staff mark a two-way client message thread as unread after opening it.USE CASE:
Location teams handle 1:1 client messaging and need to flag threads that still need follow-up.PROSPECT:
The W Nail Bar - 11 locations; on Zenoti (former BLVD customer). Requested by: Ali (Marketing)PROSPECT BRIEF:
https://docs.google.com/document/d/1oHGm6CK-cLw_P-YpIPKa-tRwFAuEdZqrOBnJi3tmP28/edit?tab=t.0PRODUCT AREA (suggested):
MessagesVERBATIM QUOTES (call timestamps):
(35:45) "Are you able to mark messages as unread like after you read them?"GONG CALL (9/23):
https://us-9385.app.gong.io/call?id=4315568283827419995STATUS / LINKS:
Already surfaced to R&D per Tiffany.NOTES / INTERNAL CONTEXT:
Open question in Slack thread (Mike Raab to…1 vote -
Branded (white-labeled) customer booking mobile app
WHAT IT IS:
A white-labeled, brand-owned client app for booking. Zenoti offers this today, and BLVD can only get there through the API with a third-party dev.USE CASE:
They run a white-labeled Zenoti app today and consider it a major requirement.PROSPECT:
The W Nail Bar - 11 locations; on Zenoti (former BLVD customer). Requested by: Ali (Marketing)PROSPECT BRIEF:
https://docs.google.com/document/d/1oHGm6CK-cLw_P-YpIPKa-tRwFAuEdZqrOBnJi3tmP28/edit?tab=t.0PRODUCT AREA (suggested):
Client booking / MobileVERBATIM QUOTES (call timestamps):
(58:15) "Does boulevard have a customer booking mobile app? So like we have a white listed app via zenoti. Is that something boulevard does too?"
(59:28) "…that…1 vote -
Welcome flow for new profiles (pre-booking leads)
WHAT IT IS:
An automated welcome flow that fires when a new client profile is created, including profiles created outside the booking flow. Today BLVD only creates a profile once a booking is completed.USE CASE:
Website visitors opt in to email/SMS through a form, and Zapier creates the profile in Zenoti. Those net-new leads then get a brand story welcome email before they've ever booked.PROSPECT:
The W Nail Bar - 11 locations; on Zenoti (former BLVD customer). Requested by: Ali (Marketing)PROSPECT BRIEF:
https://docs.google.com/document/d/1oHGm6CK-cLw_P-YpIPKa-tRwFAuEdZqrOBnJi3tmP28/edit?tab=t.0PRODUCT AREA (suggested):
Marketing SuiteVERBATIM QUOTES (call timestamps):
(45:34) "Opportunity to me is…1 vote
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