7216 results found
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Guest Experience Impact: Contact Info Required Before Viewing Dates
Boulevard now requires guests to enter a phone number or email address before they are able to view appointment dates and availability. Previously, guests could browse services, select a professional, and view available times before being asked to provide contact information at the final step of booking.
This change introduces friction early in the booking flow, particularly for first-time guests who are still in an exploratory phase and simply want to check availability. Requiring personal information before showing dates can feel premature and may reduce trust or willingness to continue, especially compared to platforms that allow guests to view availability…
3 votes -
Mobile user experience
On mobile, the booking flow becomes unclear when a service includes add-ons or required options.
It isn’t obvious that guests need to scroll to select required options. The top banner remains fixed and takes up a significant portion of the screen, which makes the scrollable area very small and easy to miss.
If a guest doesn’t scroll, required selections and related error messages aren’t visible. When they tap “Select Professional” or try to move forward, nothing appears to happen, which can feel broken or unresponsive rather than instructional.
This creates confusion and friction in the booking experience and likely contributes…
1 vote -
Mobile Booking User Experience – Add-Ons & Service Options
On mobile, the booking flow becomes unclear when a service includes add-ons or required options.
It isn’t obvious that guests need to scroll to select required options. The top banner remains fixed and takes up a significant portion of the screen, which makes the scrollable area very small and easy to miss.
If a guest doesn’t scroll, required selections and related error messages aren’t visible. When they tap “Select Professional” or try to move forward, nothing appears to happen, which can feel broken or unresponsive rather than instructional.
This creates confusion and friction in the booking experience and likely contributes…
2 votes -
Require a card on file for $0 membership
Even if the 1st term of membership is discounted 100%, it should still require a CC to be attached
3 votes -
Ability to track an upsells of services or products
Ability to easily decipher an upsold add-on/service VS a performed Add-on/Service.
2 votes -
Ability to schedule client follow-up text message
Teams currently have to track any follow ups that may be needed outside of BLVD. This would be for post treatment check-ins, pause lifts, or other relevant client follow up they have to do. (Mindbody has contact logs)
6 votes -
Ability to view reports by members and non-members
Members should be properly categorized in Blvd in a way that allows for us to filter client lists and reports by membership status. This should include automated membership tags. EX: Attach a tag to a membership that will apply to a client when it's actively on their profile
2 votes -
Checkboxes in membership agreements
Ability to add in checkboxes for individual portions of membership agreements to collect acknowledgement.
2 votes -
Remove all template data prior to sending a One-Time Blast or Automated Campaign email or text.
Ability to catch incomplete areas of the emails to flag before the ability to send.
1 vote -
Automated SMS Welcome Message with Contact Card
When a client opts in to receive text messages, automatically send a Welcome SMS that includes a contact card (vCard) so the client can easily save the business’s contact information to their phone.
Description
Upon SMS opt-in, clients would receive a one-time welcome message such as:
“Welcome! Save our contact so you always know it’s us.”This message would include an attached or linked contact card containing:
Business name
Phone number (call + text)
Email address
Physical address
Website
Why This Matters
Improves deliverability: Saved contacts are less likely to be filtered or marked as spam
Builds trust: Clients immediately…
2 votes -
New Client Post-Appointment Thank You Email
An email that gets sent to new clients after their first visit.
This email would thank them for choosing our salon with CTA to review and book their next appointment (if not already done). This email should also include their personalized referral link. This email should also include cross-promotions that are offered within the other departments in the salon. (e.g after a color appointment, skin or head spa services)
4 votes -
Permission: Separate Add/View files from Edit/Delete
Many users need the ability to upload and view files, however most users should not be able to make any edits such as delete them.
1 vote -
Scheduling Rules per Service Type
Ideally, there could be scheduling rules for service types, which are set based on dependency of prep time.
1 vote -
Allow for a google map link to be added to text messages
Allow for a google map link to be added to text messages
1 vote -
Show bookings from blast campaigns
Show bookings from blast campaigns similar to how we can see them in automated campaigns so we can calculate our ROI
2 votes -
Online Booking Logic: Reserve % For Specific Services
Would like the booking flow to possess the ability to enforce logic such as reserving a percentage of appointments per day for new customers or certain services. Currently, resource blocking is still a very manual process.
1 vote -
Managing consumable products on Client Profile and Client Portal
Includes added functionality to managing consumable products on the client profile and better support exchanging of banked products. Additionally, include configurations to dictate if their banked amounts are visible on client portal
I would like to be able to add prepaid product units directly to a client's wallet. There needs to be more ways to add credits with notes into a patient's account.
32 votes -
Ability to set the Pencil as the default tool in photo markup when using an Apple Pencil
Allow for charts to have a preset tool (eg. pencil or pin) that is defaulted to when the chart is open so the provider can begin marking up the chart immediately without needing to first select their preferred tool.
3 votes -
Having a drag and drop opportunity into the files would be great
Having the ability to drag and drop files into the files section would be very helpful
2 votes -
Select specific voucher to be redeemed at checkout
Ability to differentiate voucher type at checkout and select which voucher to redeem (package vs. membership).
1 vote
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