7413 results found
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Customer Update Payment Method
Customers email us frequently because they cannot join a waitlist because they cannot update their payment method. Customers should be able to easily update their payment method as it is needed in the booking flow so that they do not exit the booking process out of frustration.
3 votes -
Let the membership dollars be banked as credit monthly - automatically
Enable membership account credit to be renewed monthly, letting members bank the membership dollar amount
1 vote -
Make Product Descriptions Visible to Staff
Currently, Boulevard allows us to enter detailed product descriptions, but these descriptions are not visible or easily accessible to employees during checkout or when assisting clients. This makes it difficult for staff to confidently answer client questions or properly explain product benefits at the point of sale.
From a usability standpoint, it’s unclear why the description field exists if it cannot be referenced by employees.Making product descriptions visible would:
Improve staff education and confidence
Create more consistent client messaging
Increase retail conversion
Reduce the need for external cheat sheets or training materials
This would be a small but impactful…
2 votes -
only see own schedule on app
There should be a setting for the app only, not the desktop, to prevent service providers from picking what schedules they monitor. I only want my staff to see their schedule on the app.
2 votes -
We should be able to prevent service providers from looking at details of other service providers clients
There should be a setting that allows all service providers to see the schedule, but not look into history of other service providers clients.
2 votes -
Search tab for clients scheduled for future services under service name
It would be helpful to be able to search for any clients who are scheduled for future appointments for specific services/treatments.
2 votes -
Give a percent discount with the referral program
It would be even more helpful on the referral program to offer percentage-based discount options (e.g. 10%, 15%, 20% off next visit/service)
It would also be helpful to mix discount types
-i.e. referrer gets 10% off, new patient gets $50 off.percentages work better with our pricing system and feels more generous for higher value services.
1 vote -
I want to submit some forms for review but not all for form sign offs to medical director
I want to submit some forms for review but not all for form sign offs to medical director
2 votes -
When using recurring appointments should give a warning if the appointment is unable to to book instead of just going ahead and booking
When using recurring appointments should give a warning if the appointment is unable to to book instead of just going ahead and booking
2 votes -
Universal Gratuity Prompt Based on Full Checkout Total
We frequently sell service packages (like microneedling), and we’ve noticed that when a patient purchases a package, the checkout screen doesn’t prompt for gratuity. Even though the patient is still receiving a service that day, gratuity has to be added manually, which isn’t ideal for staff or providers.
We’ve also run into a similar issue with product-only checkouts (like skincare). Since gratuity prompts are tied to having a service listed, we’re unable to prompt for gratuity in those cases as well.
Because tipping can feel awkward or uncomfortable for staff to bring up verbally, having gratuity automatically offered during checkout…
1 vote -
Create a way sync to website storefronts
The ability to sync inventory data from Boulevard to website store fronts (Squarespace in my case). I know it is possible through Shopify, so it makes sense that it should be possible through other website builders and storefronts, should business owners choose to use those.
2 votes -
Refunds - Should also reflect a refund of a package
If you refund a client money for a package (vouchers), the vouchers / package should automatically be removed from the clients account, too. By making this a 2-step process, it does not link the removal (or allow for tracking of why a voucher was voided) of the vouchers to a transaction and it lends itself to errors. If a staff member refunds a package but forgets to remove vouchers, a client could, hypothetically, still use the vouchers and technically receive a free treatment.
2 votes -
Form sent only for New Clients
I want an option for the form to be sent out only to new guests. If boulevard knows which appointments are new guests it should be able to trigger a new client form for them
2 votes -
API for Client Gallery Images
Ability to use APIs to pull client images from their gallery for use in a custom app or other application.
1 vote -
Calender view
On the calendar view, it would be nice to be able to see if a client was checked in or if we are still expecting them. The "front desk" view is nice but then it doesn't really show who is late so we can call them.
3 votes -
Offer codes for specific stylists
Ability to limit offer codes by stylist.
7 votes -
More granular permissions within permission groups
More granular permissions with permission groups. For example, allowing staff members to be able to edit products (barcodes) without giving full access to the gear icon.
4 votes -
Allow Retention Report to Go Out Further Than 180 Days
Currently the Retention Report is limited to 180 days, I would like to see this expanded to 1-year and 2-years.
4 votes -
Add client tag based on intake form response
There are some intake form questions that a business should easily be able to identify per client. For ex - if a client is asked whether they consent to their treatment photos to be shared on social media and they decline, it would be helpful to then add a related tag to the client profile.
5 votes -
Price Increases automatically updating scheduled appointments
Every year we update service prices to go into effect on Jan 1. However, we book standing appointments for the new year prior to the increase. The prices should automatically update and apply to any future appointments.
3 votes
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