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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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7785 results found

  1. It would be great to be able to see in the metric area of the app, a breakdown of each product sold and the price. To track income better as a commission stylist, and having a receptionist checking out guests.

    1 vote

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  2. Currently, it appears that the ability to edit products, SKUs, services, and related operational settings requires granting “Manage Business” access through the gear icon. The concern is that this also appears to give the user access to areas they should not necessarily control, including permission groups and staff privilege settings.

    This creates an internal-control and security issue for businesses that need to delegate operational setup tasks without also delegating access-control authority.

    A business may reasonably need a manager or operations staff member to:

    • Create and edit products
    • Add or edit SKUs
    • Manage inventory-related product details
    • Create and edit services
    • Update…
    1 vote

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  3. Right now, it appears that the ability to edit products, SKUs, services, and other operational settings requires granting “Manage Business” access through the gear icon. The problem is that this also gives the staff member access to areas they should not control, including the ability to edit permission groups and potentially change their own or other users’ privileges.

    For our practice, this creates a real internal-control and security issue. We need to delegate operational setup tasks to trusted managers — for example:

    Creating and editing products
    Adding or editing SKUs
    Managing inventory-related product details
    Creating and editing services
    Updating service…

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  4. Add the option to select "client rescheduled" when choosing cancellation reasons. Also, when a client does reschedule, it would be great if that was visible in their history.

    2 votes

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  5. Our business recently moved from an EHR system to Boulevard. In our previous system, staff could send internal messages directly within a patient’s chart to share updates, concerns, or important information about that client.

    Right now, Boulevard’s Messages feature is designed for client communication, so there isn’t a built-in way for staff to message each other inside a client profile. This makes it harder to keep patient-related communication organized and tied to the correct record.

    A feature that allows staff-to-staff messaging attached to a client profile would help our team collaborate more efficiently and keep all patient communication in one…

    11 votes

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  6. You should have the option to let the business owner modify which service only asks the patient for Gratuity after the appointment. Not all our services must require a tip. The option you have is to disable or enable it only.

    Also kindly add a feature where we can create invoices and send it to our clients/patients. Especially if it pertains to unsettled appointments.

    2 votes

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  7. So we are just new to this software and we have few ideas that we think might help in improving your features.
    As for the Forms & Charts, we created Intake Forms for our business and have it filled out by our patients as they check in. Those intake forms are very essential and must only be completed once. My idea would be to have all the completed forms reflect in the patient's account not just on the day they filled it out but in the future appointments as well.

    2 votes

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  8. Allow customers the option to purchase a single session without having to book an appointment. If there’s a sale and a customer wants to purchase a single session and use later they can’t. Boulevard forces an appointment for all services unless purchased as a package or membership.

    1 vote

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  9. 2 votes

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  10. 2 votes

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  11. It would be nice to have a 4 day view even when there are more than 6 staff members /resources available. It's hard to schedule out multiple days without this feature.

    1 vote

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  12. I’m writing with some consistent issues we’re seeing with the booking flow that are creating confusion for our clients and friction in booking.

    Issue 1: Customers can’t easily see availability across a full day
    Right now, clients have to:

    click on a specific time
    see which practitioners are available
    back out and try different times repeatedly

    This makes it very difficult to understand the overall schedule for a given day. What customers actually want is:

    a clear view of all available practitioners for a selected day
    and the times each one is available

    The current flow feels like guessing rather…

    3 votes

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  13. Hi Boulevard team,
    I'd like to request a feature that lets providers open availability for only specific services on certain days, rather than opening the full menu of services for every block of time we're working.
    Here's my use case. I work in two modes:

    In-person aesthetic days, where I provide injectables and other in-office aesthetic services.
    Telehealth days, where I exclusively provide functional medicine consultations and discovery calls, and cannot offer any aesthetic treatments.

    Right now, when I open availability on a telehealth day, the system allows clients to book any service I offer — including aesthetic treatments I…

    3 votes

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  14. On the Sales Tab, next to order status, it should list the payment method.
    Very beneficial for business that use several 'other payment types'

    1 vote

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  15. 1 vote

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  16. For before and after photos, an app or a place in the app, so that we can take pictures and they automatically upload to the gallery with a ghosting app so the before and afters are perfect.

    1 vote

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  17. Allowing multiple bookings, clients should be able to book multiple services and multiple technicians at the same time on the professional app. This is very common in the nail salon industry. For example, one client may get a pedicure and manicure at the same time, with one technician working on their toes and another technician working on their nails.

    1 vote

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  18. Ability to link a parent's client profile to a child's client profile and have children's appointments appear in the parent's client portal and in the History tab of their profile.

    11 votes

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  19. I know there has been work on text notifications, but I would like to include more flexibility. Including adding at least 1 more notification about an upcoming appointment via text. I would also like the ability to push this text out 7 days prior to the appointment.

    1 vote

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  20. We would like to be able customize our confirmation and reminder text messages and emails by type of service. We need to get more info into our facial reminder/confirmation text messages such as not coming in with make up on and they need to reschedule if they have sunburn, cold sore, just had fillers or injectable face treatments.

    5 votes

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