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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.

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  1. When a client opts in to receive text messages, automatically send a Welcome SMS that includes a contact card (vCard) so the client can easily save the business’s contact information to their phone.

    Description
    Upon SMS opt-in, clients would receive a one-time welcome message such as:
    “Welcome! Save our contact so you always know it’s us.”

    This message would include an attached or linked contact card containing:

    Business name

    Phone number (call + text)

    Email address

    Physical address

    Website

    Why This Matters

    Improves deliverability: Saved contacts are less likely to be filtered or marked as spam

    Builds trust: Clients immediately…

    1 vote

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  2. An email that gets sent to new clients after their first visit.

    This email would thank them for choosing our salon with CTA to review and book their next appointment (if not already done). This email should also include their personalized referral link. This email should also include cross-promotions that are offered within the other departments in the salon. (e.g after a color appointment, skin or head spa services)

    1 vote

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  3. Many users need the ability to upload and view files, however most users should not be able to make any edits such as delete them.

    1 vote

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  4. Ideally, there could be scheduling rules for service types, which are set based on dependency of prep time.

    1 vote

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  5. Allow for a google map link to be added to text messages

    1 vote

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  6. Show bookings from blast campaigns similar to how we can see them in automated campaigns so we can calculate our ROI

    1 vote

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  7. Would like the booking flow to possess the ability to enforce logic such as reserving a percentage of appointments per day for new customers or certain services. Currently, resource blocking is still a very manual process.

    1 vote

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  8. I would like to be able to add prepaid product units directly to a client's wallet. There needs to be more ways to add credits with notes into a patient's account.

    1 vote

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  9. Allow for charts to have a preset tool (eg. pencil or pin) that is defaulted to when the chart is open so the provider can begin marking up the chart immediately without needing to first select their preferred tool.

    1 vote

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    0 comments  ·  Forms & Charts  ·  Admin →
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  10. Having the ability to drag and drop files into the files section would be very helpful

    1 vote

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  11. Ability to differentiate voucher type at checkout and select which voucher to redeem (package vs. membership).

    1 vote

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  12. Many businesses—ours included—run promotional packages that are intended to be limited-quantity offers. Currently, Boulevard allows expiration dates for packages but does not allow us to cap how many times a package can be sold.

    Having the ability to set a maximum number of package sales (e.g., “only 10 available”) would create urgency, support scarcity-based marketing, and help us manage inventory and demand during promotions. This is especially important for high-value seasonal offers and limited-run services.

    We would love the option to specify a total number of units available per package, after which the package can no longer be purchased.

    1 vote

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  13. Currently, clients can only reschedule their appointments with the provider they're currently booked with. This can severely limit the options they see and cause them to cancel instead. This is a big hinderance to retention/revenue, especially with a business not based in provider-request specific booking.

    1 vote

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  14. Flag charts that still need to be completed by providers rather than having to manually check each chart.

    1 vote

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    0 comments  ·  Forms & Charts  ·  Admin →
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  15. We need the possibility to have the form in different languages, the idea is that boulevard used a translation service. could be integrating Ai or at least give us the option to create the form in English and create another one in other language, and the customer have the availability of switching languages. This last idea is is better so we ensure that the transaction is correct.

    1 vote

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    1 comment  ·  Forms & Charts  ·  Admin →
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  16. We need appointment reminders further out than 5 DAYS.

    We rebook our clients out for months in advance. Clients will book just to be on the books, but then frequently at the latest reminder that Boulevard allows—the client gets a 5 day reminder, realize they have a conflict and cancel. This really doesn't give us enough time to get those slots rebooked and costs us money.

    We need the ability to push at least one ADDITIONAL notification out to 10-14 days.

    We do have enterprise so I was able to create a workaround using zapier and doing an API call…

    1 vote

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  17. All unread messages should automatically be listed at the top. If a marketing message is sent and there are unread messages they get lost in the shuffle.

    1 vote

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  18. There should be the ability to track half syringes or start quantites at 0.5ml

    1 vote

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  19. It would be great if you could add a 'default member price' option next to the 'default price' that is on the service details page. We have specific pricing we want our members to pay, but the membership perk options aren't allowing us the flexibility we need.

    1 vote

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  20. When I am trying to send a new MESSAGE to a new customer, the NOTE box is highlighted instead of the SEARCH box for a name.
    Can you please change it so that managers can find customers more quickly and send the message?

    1 vote

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