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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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8467 results found

  1. Each new report category now has permission toggles. It would be helpful to also have a permission for dashboards, since not everyone with report access needs easy visibility into this info.

    1 vote

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  2. 2 votes

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  3. Ability to go 'back' in the Duo's check-in flow so clients can reference previous steps in their check-in flow without having to restart.

    2 votes

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  4. How to see when someone purchased PPU

    Why do I have to comb through a clients complete billing history to find it. Why cant I click on PPU to find the history of when they purchased it ?

    1 vote

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  5. Instead of having a single cancellation fee set at the brand level, businesses with multiple locations should be able to customize cancellation fees by location to accommodate different cancellation policies and rules.

    1 vote

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  6. Instead of putting all saved views in one list, there should be folders for quick access, like in the old Beta reports

    2 votes

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  7. When searching for products, entering a similar name, SKU, or UPC should surface results that are a close match, not only exact matches.

    1 vote

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  8. Right now, there’s no way to send a payment link for retail purchases that don’t have an appointment attached. This makes it difficult to collect payment when shipping products to clients.
    It would be really helpful to have a feature that allows businesses to send clients a secure payment link for retail orders, so they can pay online before the order is shipped. This would streamline the process and reduce the need to collect payment manually over the phone or in person

    1 vote

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  9. If an add on is set to 0 minutes please do not allow it to appear as a 15 minute slot on the calendar, it should not show up on the calendar at all.

    There's no benefit, as the slot isn't big enough to relay information. I know the system books over this but it is incredibly messy and confusing and causes booking errors.

    1 vote

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  10. As a salon owner, I would love the ability to manually refresh our reporting dashboard so we can see accurate sales figures at the end of each business day.

    Currently, reports can go several hours without updating. For example, today our reports refreshed at 3:45 PM and didn’t update again until 7:18 PM. This happens in both the old and new reporting systems.

    Being able to see our daily sales in real time seems like an essential feature of any business management software. We shouldn’t have to wait hours after closing to know how our business performed that day.

    I’d…

    3 votes

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  11. Pinning items on the photo markups doesn't automatically translate to product usage in checkout so you have to manually add up your botox units. This sometimes leads to mistakes, and it would be nice to able to edit the amount of product used after the appointment is closed out. (I charge by area so number of units does not affect total cost, but does affect inventory.)

    1 vote

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  12. There have been times we've accidentally selected the wrong payment form on checkout and submitted. This closes out that appointment completely so you have to create another appointment in order to process again correctly.

    5 votes

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  13. anytime I see a toggle button on here, it throws me off because the buttons are back and white. Can we please get a green toggle?

    2 votes

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  14. When an appointment is moved to "Arrived" BLVD records a timestamp in the appointment details. It would be helpful to also record a timestamp when the appointment is moved from "Arrived" to "Active". This would make it easier to properly track appointment start times and how long each client is waiting before being serviced

    4 votes

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  15. We have a template for charts, but sometimes we need more photos due to the client/patient needs and we want this attached to the chart not just in gallery. Please allow chart to be customized in adding more photos when needed

    1 vote

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    0 comments  ·  Forms & Charts  ·  Admin →
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  16. When copying tox pins from previous charts you cannot edit the pin, you have to delete old pin and make a new pin. If we can get the pins to be editable when copying from previous and filling out new chart that would be great!

    1 vote

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    0 comments  ·  Forms & Charts  ·  Admin →
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  17. Would you be able to send a notification when an appointment gets changed to the provider? They currently do not get notified of a change.

    4 votes

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  18. Right now, when multiple offers apply to the same order, they all stack automatically. This can lead to unintended pricing and make it difficult to control promotions.
    We need a way to limit orders to a single offer or prevent stacking so promotions behave predictably and protect margins.

    2 votes

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  19. When a staff member levels up and their pricing changes, we are required to go through every. single. service. and click like 5 times each to update them to the new pricing.

    Having a template for level pricing would be an ideal solution to just change what level the staff member is and bam! new pricing updated.

    1 vote

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  20. Almost all of the reports I use for payroll are no longer there. To run payroll, I used the Time Clock Summary- The new one goes day by day and doesn't separate by staff member, so I would have to calculate each individual's time clock entries day by day which leaves far too much room for error and is totally unacceptable. The new summaries section has completely limited the options for separate sales summaries. I use ALL of the summaries and now the majority of them are GONE. Please do not make this a permanent change.

    2 votes

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    1 comment  ·  Reporting  ·  Admin →
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