Boulevard’s Messages inbox currently lacks essential unread message management features, including:

A global “Mark all as read” option

An Unread filter

The ability to search or sort conversations by unread status

For high-volume practices that batch outbound texts daily, client replies may arrive days or weeks later and become buried deep in the inbox. Staff must manually scroll and open each conversation to locate unread messages, which is inefficient and error-prone.

Impact

This limitation creates operational risk and inefficiency:

Unread client messages can be missed entirely

Response times are delayed

Staff spend unnecessary time managing the inbox instead of supporting clients and scheduling

As message volume grows, this workflow does not scale for busy practices.

Proposed Solution

Introduce one or more of the following unread message management tools:

Unread message filter

Global “Mark all as read” action

Search or sort by unread status

These features are standard in modern messaging platforms and would significantly improve inbox usability.

Benefits

Faster response times to client messages

Reduced risk of missed communication

Improved staff efficiency

Greater scalability for growing practices

Enhanced overall messaging experience within Boulevard

Why This Matters

We rely heavily on Boulevard for daily operations and client communication. Enhancing unread message management would meaningfully improve reliability and usability for fast-paced service businesses and support teams handling high messaging volume.