7703 results found
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Front Desk Reports
I suggested notifications for the desk but it would also be nice for the front desk to be able to pull reports specific to their daily needs, that don't require them to have access to all reporting. We should be able to assign the reports to the front desk that we want them to see from all reporting options. They should be able to pull reports for any time period that show cancellations, online bookings, reschedules, form status, no-shows and cancellations fees. This would enable them to quickly access the clients that need action taken. It would also enable us…
4 votes -
Make the chat box moveable on the screen. Huge help!
When using the chat/help feature I have to exit out while I am helping customers. I would much rather be able to move it around. I have used this in other platforms and really liked it.
153 votes -
request time outside of scheduled hours
I need an option for clients to request a time for a service outside of providers scheduled work hours and have them decide if they want to come in of not.
1 vote -
Promo direct booking link
Direct booking link for any promos we want to run, currently this isn't an option
1 vote -
Specific Day Booking
Let certain services be booked on certain days. For example I want people to only book Botox on Mon Wed Fri.
1 vote -
send digital gift card purchasing in person
When someone purchases a gift card in person, there's no option to send a digital gift card to a recipient. It only sends the purchaser a receipt. We don't want to carry physical gift cards, but there should be an option to send this digitally.
1 vote -
Ability to see a quick list of memberships by status for a location in the Memberships tab
This ability would allow the front desk staff to quickly reference and monitor the number of members they have in each status category, and take action when and however needed.
4 votes -
Internal Employee Messaging
Blvd needs an inner office messaging directly on Blvd to communicate to other staff members about clients and or other topics
34 votes -
Create a report for the number of canceled appointments or number of no-show appointments for a specific time window
We like to look at our appointment metrics for the week and/or month, and it would be helpful to be able to pull up the total number of canceled appointments or total number of no-show appointments so we can see the % of patients actually showing up vs # booked. Currently you have to count manually for each day under the cancelations tab on the calendar view.
5 votes -
Subscription report is incorrect/incomplete
When you run a subscription report, any client that has more than one subscription will show up blank. This defeats the purpose of the report because you then have to look at each client individually to determine their status.
As an example, if a client has previously canceled a membership, but started a new one, their status on the Subscription report will be blank.
1 vote -
Add Items in Cart w/o Checkout Permission
Would like staff to be able to add services, products, packages etc in the checkout window of an existing appointment w/o the permission to complete checkout.
1 vote -
MCP (Model Context Protocol) Implementation
Support and implementation of MCP vs APIs
2 votes -
custom automated campaigns would be nice
Being able to create an automated campaign to ask for google reviews, etc - would be great.
4 votes -
We NEED to have an option to mark the messages as un-read if opened.
There has to be a way to mark messages as un-read if they are opened. We have providers who use messaging to follow up with pts post treatments. If the front desk accidentally opens up the messages the providers arent able to see the original notification that their patient responded. This is happened all the time and needs to get resolved for continuous patient care.
6 votes -
Add prices & duration to the service menus for quick glance.
Please add prices and service durations to both service menus (gear & manage). This would be so helpful to see this info a quick glance. Maybe there could be other categories we could view there, too.
1 vote -
Make refunds of booking fees automatic for cancellations
Automatic Refund to patients who cancel with in the window of our policy, so we don't need to manually go through each transaction and do it ourselves.
5 votes -
Past Sales orders should show discount type
It would be nice to see why an item was discounted (what discount was used) under past sales orders.
8 votes -
Make Product Descriptions Visible to Staff
Currently, Boulevard allows us to enter detailed product descriptions, but these descriptions are not visible or easily accessible to employees during checkout or when assisting clients. This makes it difficult for staff to confidently answer client questions or properly explain product benefits at the point of sale.
From a usability standpoint, it’s unclear why the description field exists if it cannot be referenced by employees.Making product descriptions visible would:
Improve staff education and confidence
Create more consistent client messaging
Increase retail conversion
Reduce the need for external cheat sheets or training materials
This would be a small but impactful…
2 votes -
only see own schedule on app
There should be a setting for the app only, not the desktop, to prevent service providers from picking what schedules they monitor. I only want my staff to see their schedule on the app.
2 votes -
We should be able to prevent service providers from looking at details of other service providers clients
There should be a setting that allows all service providers to see the schedule, but not look into history of other service providers clients.
2 votes
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