Currently, Boulevard allows us to enter detailed product descriptions, but these descriptions are not visible or easily accessible to employees during checkout or when assisting clients. This makes it difficult for staff to confidently answer client questions or properly explain product benefits at the point of sale.
From a usability standpoint, it’s unclear why the description field exists if it cannot be referenced by employees.

Making product descriptions visible would:

Improve staff education and confidence

Create more consistent client messaging

Increase retail conversion

Reduce the need for external cheat sheets or training materials

This would be a small but impactful improvement for teams that prioritize client education and informed retail sales.