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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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8142 results found

  1. See all incomplete charts (in progress, not started) for a range of dates. For example, all open charts that are not started/in progress for the month of August. And be able to filter then by chart status

    1 vote

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    0 comments  ·  Forms & Charts  ·  Admin →
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  2. i ultimately want to have the same reporting as the service commission summary but with both the closed and opened tickets.

    the goal is to predict and make sure no payments are missed with both list price and subtotal columns in the report as well

    1 vote

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    0 comments  ·  Reporting  ·  Admin →
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  3. The old reporting Summaries were all completely real time. It was helpful to get a quick grasp on how the day was going, etc...

    The new reporting is all delayed. I would appreciate even just a couple of the reports to be real time. It is a bit of a regression to not have somewhere in the system to show what the current total collected is.

    1 vote

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  4. Sometimes a client is booked for a service with an esthetician that has an add-on but the add-on needs to be performed by a nurse. It would be helpful to assign the add-on to the nurse so they can see it on their schedule. We have just been adding a time block to hold their time.

    5 votes

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  5. There should be far more training at the beginning.

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  6. An email that gets sent to new clients after their first visit.

    This email would thank them for choosing our salon with CTA to review and book their next appointment (if not already done). This email should also include their personalized referral link. This email should also include cross-promotions that are offered within the other departments in the salon. (e.g after a color appointment, skin or head spa services)

    7 votes

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  7. Check out one customer with another customer's voucher, or family voucher sharing that keep proper track in financial accounting.

    4 votes

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  8. Add camera grids and face alignment templates (like RXPhoto) so photos can be lined up the same way every time. This would allow consistent before/after pictures with preset angles (front, profile, 45°) and make comparisons more accurate.

    17 votes

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  9. The ability to attach one add-on service to another add-on service. For example, Add-on A is attached to Base Service B. Once Add-on A is selected, Add-on C would appear as an available add-on. Add-on C would only be available after Add-on A has been added to the base service.

    1 vote

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  10. can we make it easier to change/delete product categories without having to delete all the products from the category first. i also noticed an error where i have deleted all the products from a category and it still wont allow me to delete that unwanted category

    1 vote

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  11. This would allow businesses to identify which patients booking appointments still need to complete an annual medical clearance exam before getting a treatment.

    1 vote

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  12. We’d love the option to customize when we get notified that a client form is expiring.

    Right now, we’re getting notifications 8 months before the form expires, which is way too early to be useful. It would be great to choose the timing (30 days, 14 days, 7 days, etc.) or even choose to only be notified once a form has expired.

    Having control over this would make the notifications much more helpful and less cluttered.

    1 vote

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    0 comments  ·  Forms & Charts  ·  Admin →
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  13. This would allow a business to add an add-on to a base service and then an addition add-on service to that add-on service, granting them the ability to stack onto the base service.

    1 vote

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  14. Gift cards should not have a monetary limit, which is currently set at $500, or a day limit (2 per day). We often have people purchasing gift cards well above the limit which means we have to do several transactions over several days to accommodate them.

    7 votes

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  15. I would like to suggest adding an "In Service" status/category to the Front Desk Dashboard. This feature would allow front desk staff and management to easily track when providers are actively with clients and monitor the amount of time spent in each room or service.

    2 votes

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  16. When a client books for themselves and others, the forms all get put on the profile of the person booking. It would be nice to move that form to the respective client.

    2 votes

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  17. Currently, clients can only reschedule their appointments with the provider they're currently booked with. This can severely limit the options they see and cause them to cancel instead. This is a big hinderance to retention/revenue, especially with a business not based in provider-request specific booking.

    7 votes

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  18. Indicate time as well of appt under history tab and the actual services done upon checkout to be more accurate under history tab. Lots of time, services are added on/changed. The history tab is a better snapshot than having to click into the actual date and viewing order. Also, seeing the last time history helps us schedule out when we are offering future visit times.

    3 votes

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  19. Notes are used by Hydration Room for tracking any updates or changes needed for the fields on a chart or form after they have been submitted for review. Occasionally, a team member will edit or delete a note after the fact.

    1 vote

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    0 comments  ·  Forms & Charts  ·  Admin →
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  20. From my website, providing a link directly to a membership, package, or product will open the overlay in that section but you then cannot navigate backwards from that section to categories or the main menu. Then if you close the overlay and try to open the main menu from a standard book now button, it only opens to the direct link section you were in before. It would be very helpful if direct links opened to a specific section of the overlay with the possible function of navigating backwards towards the main menu. Also if you click a link to…

    1 vote

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