8143 results found
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when linking a specific membership, package, or product drectly from website, once overlay opens, you cannot navigate back to categories.
From my website, providing a link directly to a membership, package, or product will open the overlay in that section but you then cannot navigate backwards from that section to categories or the main menu. Then if you close the overlay and try to open the main menu from a standard book now button, it only opens to the direct link section you were in before. It would be very helpful if direct links opened to a specific section of the overlay with the possible function of navigating backwards towards the main menu. Also if you click a link to…
1 vote -
Live transcript of AI Receptionist
When Beau talks to a client have a live transcript on the top of the screen
1 vote -
Indicator when Beau/AI Receptionist is done talking
I think it would be helpful to have an indication of when Beau is done talking to a client during a transfer. There is an awkward pause of the salon not knowing when the client is on the other end of the phone or if their still hearing Beau or the phone ringing on their end
1 vote -
INCOMPLETE NOTES
We are a soap notes required biz.
WE ARE HAVING ISSUES WITH KEEPING TRACK OF PATIENT NOTES AND IF THEY HAVE BEEN COMPLETED.
IT WOULD BE HELPFUL IF THERE WERE AN INCOMPLETE NOTE/CHART INBOX WHERE NOTES THAT WERE UNFINISHED COULD BE EASILY FOUND AND COMPLETED.1 vote -
PLEASE ENABLE TEXT BOX ON THE FACIAL GRAPHS
PLEASE ENABLE TEXT BOX USE ON A FACIAL GRAPH. THANK YOU
1 vote -
Add Unread Message Management Tools to Messages Inbox
Boulevard’s Messages inbox currently lacks essential unread message management features, including:
A global “Mark all as read” option
An Unread filter
The ability to search or sort conversations by unread status
For high-volume practices that batch outbound texts daily, client replies may arrive days or weeks later and become buried deep in the inbox. Staff must manually scroll and open each conversation to locate unread messages, which is inefficient and error-prone.
Impact
This limitation creates operational risk and inefficiency:
Unread client messages can be missed entirely
Response times are delayed
Staff spend unnecessary time managing the inbox instead of supporting…
7 votes -
ByPassing booking/deposits for clients who have vouchers/packages
For current clients who currently have vouchers and packages, they should be able to bypass the booking fee online for their treatment rather than being charged for the deposit, as they already have the voucher to use.
6 votes -
2 votes
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an you enable or confirm resource conflict warnings so staff cannot book two appointments using the same resource at the same time?
We use Resource Scheduling to prevent double-booking devices and rooms. Currently, when a selected resource is unavailable, Boulevard automatically assigns the first available resource without notifying the scheduler.
We would like an option to display a warning or confirmation popup when the originally selected resource is unavailable before reassigning the appointment to a different resource.
This would help prevent accidental device and room scheduling conflicts and improve operational awareness for front desk staff.
2 votes -
Disputes
I would like to have a report for disputes that displays all important information including the reason as it is described in the dispute.
Also, it would be helpful to have a guide or process on how the disputes are decided for the customer of the company. In many cases it seems that Hello Sugar has the right to keep the charged amount and all back up documentation is provided, but it is credited back to the customer, then the way it is analyzed is total confusion and unknown to us.
1 vote -
Notify provider when there is a opening available for someone on their waitlist.
Having to constantly check the waitlist is time consuming, if we remember to do it at all. Sending the provider a notification that there is availability on their schedule for someone on the waitlist would be super helpful.
2 votes -
CRM / Reviews
Hello,
I have already brought this up in the past and I am not sure if there is any updates on this matter. But I would really like the reviews that are 4 stars or more go directly to google as this is what my old software did. I do not really care about them going on our boulevard site. It does not benefit us like google does.
4 votes -
Ability to have specific member vs. non-member pricing for every service
It would be great if you could add a 'default member price' option next to the 'default price' that is on the service details page. We have specific pricing we want our members to pay, but the membership perk options aren't allowing us the flexibility we need.
8 votes -
online booking
Being able to set different times in online booking for new clients versus returning clients in the pre-default time of hours prior to being able to book these appointments. For example, we would need 24 to 48 hours for a new client, but a returning client could book within three hours. Also, an overnight booking for first morning appointments. Would like to have a way where somebody cannot book a 9:00 a.m. appointment for a massage at 10:00 or 11:00 p.m. at night. Still have the availability for somebody to be able to book a new client massage or massage,…
1 vote -
Reminders for incomplete charts
Providers should receive notifications and reminders when there are completed appointments that the chart has not been started on or completed. These get missed on busy days and it would be great to have these reminders for them day to day. It's really important to have these completed documentation for records and state laws.
1 vote -
email
Emails in client intake forms should automatically be linked into patient mail profile. The patient is filling out a client form and the birthday is linked but the email should be as well. We have to go in and manually look at the form and then enter the email provided.
1 vote -
perscriptions
Notifications of need for refills or pharmacy messages should be accessible on the providers main screen. The only way to see them currently is to go and look for them under the clinical tab. Provider should get an email that there are messages or there should be an indicator on the dashboard that a response is waiting.
1 vote -
API: Payment links via external text platform
When a business is using a third party platform to manage text comms via a chatbot, it would be great to be able to deliver a link for clients to enter their card info upon booking.
3 votes -
print chart notes and addendums
We need to submit forms to insurance companies sometimes, so it is imperative that we are able to cleanly print the ENTIRE notes - including any addendums made - without overlap or cutoff
9 votes -
spa finder
You need to have Spa Finder integration. They have an integration app that allows you to redeem gift cards.
1 vote
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