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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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8483 results found

  1. This would give businesses the ability to prioritize scheduling specific services with certain providers to maximize their licensure capacities. Example: Blood draw service is assigned to a phlebotomist first, nurse second, doctor last. All dictated by staff availability.

    2 votes

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  2. We would like to have memberships that exist for a set number of months, i.e. 3 months, 6 months, etc. We have designed programs for our services that will be 3 or 6 months long. An automatic start and stop date would ensure the client is able to receive their benefits each month and payment processed. Additionally having automated emails when benefit vouchers are set to expire, payment is coming up and the option to renew at the end of the plan would be helpful as well.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  3. Apply product charges to $0 services (e.g., redos) so they reduce the provider’s total commission

    Current Issue
    When a service is rung up at $0, such as a redo, Boulevard doesn’t apply the service’s product charge. A product charge can only bring a provider’s payout on that service down to $0, never below it. Because a $0 service has no payout to reduce, the product cost is lost from commission calculations.

    Salons still use real (often extra) product on redos, so managers have to work out the product charges by hand after each pay period and take them off the…

    1 vote

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  4. In order to get credit for my sales I must wait until the patient is checked out and I have to go into each order and tag my name. I cannot go back to the day I'm working on as the calendar auto populates to the day of. Incredibly frustrating and so many extra steps

    1 vote

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  5. Notifications of need for refills or pharmacy messages should be accessible on the providers main screen. The only way to see them currently is to go and look for them under the clinical tab. Provider should get an email that there are messages or there should be an indicator on the dashboard that a response is waiting.

    2 votes

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  6. It would be helpful to see the menu pricing when booking appointments. As of right now, if clients have questions about how much certain services cost, the only way to check on the computer is to fully book an appointment and go to check them out. It would be convenient if you could just add all the services they were interested in, and be told the total. (Because fully booking notifies all of the staff that they are booked and cancelled and it just gets messy and is a lot of steps) Doing it on the computer is so much…

    18 votes

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  7. For clients logging into their client portal, if they have multiple profiles associated with the email or phone number used to login, they must first select which profile they want to review first. This can make it challenging to see of their appointments in one place, especially for parents logging into the client portal to review their children's upcoming appointments.

    1 vote

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  8. I need ASAP to know the appointments being booked day by day, and I contacted the BLVD person and she is telling me that this is not available inside BLVD and that only can be selected by person performance which is not what I need. I need a report of all appointments being booked day by day to make sure that appointments have been entered appropriately, scheduled with right services. I can’t be going day by day to see who was booked and what services they did because I have new employees on training still and this is a new…

    16 votes

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    1 comment  ·  Reporting  ·  Admin →
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  9. Agreed, i have so many clients calling because they said they have to many things in their cart and are unable to delete it. Please make the menu a little less confusion

    24 votes

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  10. Allow business to add a voucher to a clients profile and allow the business to change the cost of the voucher for commission purposes.

    1 vote

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  11. I have staff that is dedicated to performing what is designated as an add-on service. It would be a huge help if is add on service can be assigned to a specific staff member, and not restricted to the same staff member who performs the main service.

    2 votes

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  12. Boulevard Duo app for cell phones so providers can do individual check out from their devices (ESP card processing)

    2 votes

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  13. For our Bridal and Birthday packages due to the need for a few confirmation steps prior to a client booking or paying deposit we want a package in our system that isn't fully online so any client can book but we need the ability to send them a link to that package directly so they can pay for it and to pay a 50% deposit in order to reserve their date and package. There is no reason for packages that are not available to all to not have the ability to have a link. The link is what will allow…

    1 vote

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  14. Boulevard books appointments beautifully for salons, but field services need the same calendar shaped differently: teams, trucks and time windows instead of chairs.

    A crew calendar that books an inspection or a repair by crew and truck, with travel time between jobs built in, would cut double-bookings overnight. A roofing waukegan office booking the week's inspections and repairs by crew would see the whole season at a glance.

    Recurring maintenance visits and weather holds could sit on the same calendar.

    1 vote

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  15. The downloads for the new reporting do not include date ranges (I always wanted this or beta reports and never got it, but summaries did include it and it was SO useful)

    They should also include the name of the custom view if it is different than the current report, some of my views end up very different than the default report and the default name isn't helpful in identifying them once they are downloaded.

    2 votes

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  16. I would love to see an option in Boulevard that allows individual providers to generate and view reports on their own performance metrics. Having access to personal stats would help providers better understand their strengths, track progress, and set goals.

    Examples of metrics that would be helpful include:

    Personal sales totals (including retail and enhancements)

    Enhancement sales performance

    Rebooking rates

    Average tip percentage and/or average tip amount

    Average ticket value

    Client retention metrics

    Being able to filter these reports by date range (weekly, monthly, quarterly, yearly) would be especially useful. This feature would empower providers to take ownership of their…

    9 votes

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  17. I manage multiple salons and would like to choose the order in which they appear on the “Select a business” screen. Please allow drag-and-drop reordering and save my preferred order for future logins.

    1 vote

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  18. Salons run on thin margins, and a surprise utility bill can wreck a month's cash flow. A small field on the business profile showing the current utility account status - or at least a monthly cost log - would help owners plan instead of react.

    Our Dubai branch checks its electricity and water balance at the start of every month using dewa bill check and logs the figure in a spreadsheet. Building that habit into the dashboard, next to revenue, would make cost tracking effortless for multi-branch businesses.

    1 vote

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  19. Integration with PatientFi similar to Cherry!

    1 vote

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  20. The bell icon should either: show cancellation notifications or remove the new appointment notifications if appointments are canceled.

    1 vote

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