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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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7708 results found

  1. Booked appointment report data for One Time Blasts

    5 votes

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    Waitlisted  ·  2 comments  ·  Admin →
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  2. When you go to the history tab in the client profile and scroll down to the Order History - it would help to be able to see if the Sale Total is a credit or a debit

    5 votes

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    1. Allow messages to be tagged "unread" and allow messages to be sent to providers/front desk
    2. Put in place safeguard so a provider cannot be scheduled in two different locations at the same time.
    3. Allow blocked times (ie out/PTO) to be seen in all locations provider is seeing patients
    4. Allow option to see providers schedule in all locations they work on the same page
    5 votes

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  3. Often time we are on the calendar page supervising the schedule. For a swift and quick random walk in or forgot to also purchase can just stay on the calendar page and have a button to check out a random purchase that didnt have an appointment.

    5 votes

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  4. Clients should not have to pay the credit card offset % for the booking deposit fee when booking. It is not right because they haven't filled out the forms yet, so they do not know what the fee is and cannot consent to it. This is a legal problem for states like CA. But I would still like to keep a deposit and have the offset charge for the service at checkout, so please disable it only for the booking deposits.

    5 votes

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  5. Give permissions to certain staff members to unlock an invoice and edit inventory incase the wrong product was pulled so the correct information matches charting/invoice

    5 votes

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  6. Please stop allowing clients to reserve appointments with CareCredit cards. These are not real credit cards & cannot be run if they no-show or cancel last minute. Your system is supposed to be running verification on cards when appts are booked, so it must not be doing this.

    5 votes

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  7. Would like to rearrange the client tabs in a customized order such as moving forms and charts closer to the overview as the second tab to view

    5 votes

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  8. It would be nice to provide each of our team member a report that shows percentages/counts from one year to the next without having to pull from multiple reports. It would be helpful when coaching them on areas to improve and goal setting.

    5 votes

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  9. Sometimes I forget to log out of my computer at work and this results in someone else using my profile. Our previous provider allowed us to remotely log out sessions so that it would force the user on that computer to then log in under their own profile. This is especially important with users with higher privilege levels than others.

    5 votes

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  10. The date of service needs to be added to all receipts that don't get closed out the same day. When closed out after service date, it gives the current date and clients get confused and think they're getting charged when not being in that day.

    5 votes

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  11. It's so hard to look up clients when the list doesn't populate alphabetically. Scrolling through random names is time consuming.

    5 votes

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  12. Implement a 'day of' booking restriction for offers to allow offer codes to only be used for booking services for the same day.

    5 votes

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  13. Need the ability to exclude members or limit the audience for promo codes;
    Need the ability to create unique codes (9-digits, etc.) for promo codes; Add the ability to select specific locations from a dropdown menu; Add the ability to select a specific promo code from the offers menu and drill down data to the location level from offer code redemption

    5 votes

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  14. Please remove the word commission from the Tip Report- it is confusing.

    5 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  15. I love the cancellation page. At current to my knowledge there is no way to easily answer the question “who was scheduled at 3pm and then rescheduled?” A searchable method to find clients who moved based on original appointment date, service provider would allow better managing and analysis of movements and whether any actions are needed.

    5 votes

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  16. After a certain amount of time (30 minutes) reminder for messages that go unresponded to.

    5 votes

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  17. Letting the guest put who exactly the booking is for no matter the email address. We have moms booking for their kids all the time and its always under moms name. It would be super helpful if they could put who the booking is for.

    5 votes

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  18. we need a report that shows patient conversion. if they book a consultation, which services were booked post consultation. Also conversion between esthetic to medical and vice versa.

    5 votes

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  19. The ability to indicate if the client is male or female in addition to preferred pronouns

    5 votes

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