8473 results found
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gift card
Gift cards should be more easily transferable from the account purchasing to the account of the person receiving the gift card.
3 votes -
Hide pricing from online booking
For many medical service providers, pricing depends on individual factors such as complexity, time required, and specific client needs. This is especially true in HIPAA-compliant med spa settings, where services are more technical than typical salon offerings and often require a personalized assessment before quoting an accurate price. A single listed price can be misleading, creating confusion or unrealistic expectations. To avoid this, we currently list all services at $0 with a note that pricing will be discussed during a free consultation. While this ensures clients receive accurate, customized quotes, it also makes checkout cumbersome since staff must manually enter…
42 votes -
appointments archive
An accessible archive for older completed appointments. Currently there is no way to see appointment history past 100 appointments.
3 votes -
Bring back the chat pop up
Bring back the option to open a small chat window over top of the calendar when going into the client profile - this was apparently updated so that clicking the chat button on the top of the client profile takes you to the messages page, which is still in their profile. The biggest benefit of the old method of having it open a new, small chat window on the bottom of the screen, was that we could still multitask and check clients in and out while composing a message. The current flow makes that impossible, so that the chat cannot…
2 votes -
Message notification and ability to message on app!
Having the ability to answer to messages and get a notification on the app when a message comes in!
Having an app is great but not basic messaging is not permitted. One should not need to log into safari just to answer a message.
5 votes -
Loyalty Points visible to clients
Would love if clients could view how many loyalty points are in their account through the client portal, to encourage them to come back in and use them. Also a brief description of how many points are earned on products vs services.
16 votes -
Brand should be a list not a text field for new products
When creating a new product in the Product Builder, the field for 'Brand' should not be a text field, it should be a list and offer the ability to add a new brand, if needed. This would help cut down on naming discrepancies and help keep data for products cleaner.
4 votes -
rating text message
Have the ability in the Ratings Text Message sent to clients post appointment to replace the Boulevard Rating Link with a link to our Google Review page. This is more powerful and useful for the business. Clients respond well the ratings link, but many believe they are leaving a google review or the rating gets passed to Google. So now the Team Member has to reach out ans ask them to do it again.
7 votes -
AI receptionist abilities
Have the AI receptionist section give us the ability to change the outgoing message. The message is too generic. Clients are expecting callbacks while salon is closed for vacation but they think salons are being unprofessional. The ability to choose a reasoning, even if it’s a Dropbox of choices, would be great. Giving the website or link for online booking would help direct new clients to booking.
3 votes -
remove a sinlge service when multiple services are booked from checkout but not calendar
I want to be able to remove a single service from the checkout but NOT the calendar. For instance, when a client comes in for multiple services (ex. alser and tox) and buys a package for one of those services (ex. laser) and wants to use one of the credits that day, I can only remove all services from the checkout. I then have to either make them check out twice, once for the package and another for the additional service or add on. I want to be able to check the out all at once for the package and…
2 votes -
Reporting to see which clients do/do not have a card on file
When trying to tag profiles that still need a card on file, it's a bit tedious to go through each client profile individually. It would be very helpful to be able to create a report that pulls the clients that do/don't have a card on file.
36 votes -
When creating a service there should be a button on that page to link with an existing intake form.
When creating new monthly "specials" it's easy to forget to link the intake forms necessary for the since its on a completely different tab in the settings menu. It would be nice to have a "add an existing intake form" box/drop down selection on the newly created service so it is not missed.
4 votes -
Referral
It would be beneficial if, when creating a new client profile and selecting ‘Referral Source’ as ‘Another Client,’ the system automatically activates the referral program once the referring client is searched and added. This would mirror how the referral program is triggered when a referral link is used.
This improvement is important because most referrals happen through word of mouth, and clients typically do not use the referral link. Automating this step would ensure referrals are properly tracked and rewarded without adding extra effort for the client or the team.
7 votes -
Client Communication Customization
Please let us edit automated client emails like receipts and confirmations, in more detail. They sound generic, and it’s wild that this basic feature costs extra- as much as a phone bill! We just want our messages to sound like our brand. Many other platforms I compared you to offer client communication at no additional cost or at much higher quantities per tier. Please update this!
21 votes -
Barcode scanning for product entry
Barcode scanning to add new products would be extremely helpful and would maintain consistency and help eliminate associate errors. Manual entry is not efficient and very time consuming especially when adding a new product line.
9 votes -
Show all reschedules in appointment history
Rescheduled appointments need to be recorded and displayed in appointment history. Not just cancellations. If a client reschedules 10 times, it doesn't show anything. This is very pertinent information. From a booking standpoint, a reschedule is still a cancellation of that time slot.
40 votes -
Take Prepaid Visa and Master card gift cards as a form of payment
BLVD needs to accept prepaid credit cards Visa/Master Card/AMEX as a form of payment. This is very inconvenient for our clients and embarrassing when it shows that the card has in sufficient funds.
5 votes -
DOB in client profile on app
Right now you cannot see the clients DOB in their profile when using the professional app. This makes it challenging to work from your phone and call in prescriptions etc. for clients when all important info can't be viewed from the app.
4 votes -
4 votes
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Muliptle products in product usage per service for inventory
Be able too add multiple products to 1 service in the product usage. Ie a client gets a Myer's drip, I need inventory to be accounted for IV fluids, tubing, tegaderm, needles, etc.
4 votes
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