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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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7763 results found

  1. You built two beautiful things....now pls connect them. The client portal is fantastic, and so is the new attendant. The auto attendant should have the ability to have a prebuilt link in there that says, "we are away from our desk but did you know you can self-serve many issues through the client portal (insert link)"

    We alllllll want to do less work. Help us teach people how to do it for us.

    2 votes

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  2. If we are not charging a client for a service it would be nice to have a "Comp" button instead of having to go through the whole "check out" process as if we are using a card as that's the only option. I also am unable to check out a client from home without the Duo even if they have a $0 balance.

    2 votes

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  3. We would like to be automatically notified of any merchant account updates / changes. This way, we do not have to reach out to support for a current status.

    2 votes

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  4. We would like the self booking overlay to be compatible with Webflow. Currently, this is a limitation that makes the use of online booking not as seamless as it should be.

    2 votes

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    1 comment  ·  Admin →
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  5. We would like reminder texts to contain (date, time, services, and provider). This way clients have more information at a glance.

    2 votes

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  6. For long text in forms, make paragraph fields scrollable/collapsible so that they take up less space and are easier to scroll through.

    2 votes

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  7. Would like to have all the options for digital GC at time of check as is when they purchase online. Would also like the option to have dollar amount or service and gratuity. Capability to email the recipient and/or print GC.

    2 votes

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  8. Edit the photo date. We get busy and sometimes photos do not get uploaded the correct day. So we can't edit the date and it is hard when comparing side by sides.

    2 votes

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  9. We should be able to charge the membership card on file for the cancellation policy. If there isn't a payment card stored it won't allow you to bill them. Any card on file should be able to be used for payment.

    2 votes

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  10. I want to be able to add client photos to the round circle that currently holds their initials.

    2 votes

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  11. It would be helpful if the notifications blurred out after they have been clicked on to be completed. This way we would not have to keep track of each name done as we've finished the prior person.

    2 votes

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  12. We would like the ability to add an additional section under Client notes similar to "Medication" and "Allergies"

    2 votes

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  13. 2 votes

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  14. We need to be able to have the option to have alternate hours for certain days etc. For example we are closed every other Monday but right now we only have the choice to put open or closed. If we can make our service providers schedule bi-weekly, it would be very helpful to be able to have our business hours have more flexibility in what we show as our hours of operation as well.

    2 votes

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    1 comment  ·  Admin →
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  15. currently have to manually click each transaction to see gratuity total. could there be a way to filter gratuity without having to click every single transaction to check

    2 votes

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  16. Currently, the Inventory on Hand report only shows the current inventory count. When you look at this report in Summaries, there is a date range option that does not impact the report at all. It would be extremely helpful to look at inventory counts retroactively to see what was on hand on previous dates.

    2 votes

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  17. We run promotions on memberships and we want to allow the discounted membership price for x amount of months from the date of sign-up. We want the discounted offer to auto-renew for those certain amount of months without having to manually change the price for each client that signs up. The initial discount price is charged at sign up but reverts back to the original price of the membership at the next auto charge. We need the discounted charge to auto-renew for a certain amount of months. It's difficult to manually modify each clients charge when the clients are all…

    2 votes

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  18. when a client books the confirmation screen should just say "confirmed" rather than "request pending" everyday we have clients calling us to see if their appointment has been confirmed.

    2 votes

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  19. send rating reviews to each employee with easy email click button- like we can do with other reports. Filter and send out rather than having to export to Excel.

    2 votes

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  20. When I click the calendar for a specific staff member, and then search for a service, it pops up services that that staff memeber doesn't offer. If you have already selected a calendar, and then picked a staff member (even if its their calendar we select it still makes you pick the staff memeber) but then it shows EVERY service we offer when searching. We constantly run into staff members booking the wrong services with the wrong time and pricing for them if some services have the same or similar names.

    2 votes

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