7169 results found
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Have a feedback mechanism on new features
It seems that many of the new features rolling out are items that aren't seen in the feature requests in here. It would be useful to have a feedback mechanism for the features that are released to see if the work that was done is actually meeting needs for customers.
I may be in a minority, but I am finding many of the newest features to not be helping with any of my pain points in the software, and I wonder if I am alone in that.
2 votes -
creating an appointment ticket
it would be great to be able to open a ticket for a client that isn't necessarily a sale of a product or an actual appointment or allow for you to add service to the "add sale" option for misc services. as of now, you have to create an appointment to create a ticket that isn't a sale of a product.
2 votes -
Voucher redemption notification when redeemed at other location
A better way of knowing when a voucher is redeemed at a different location than where it was purchased. Maybe a notification when at checkout when going to redeem.
2 votes -
Allow manual control over the timing of text alerts sent to therapists that they have just been booked to provide a service.
Let the reservationist control when an email alert is sent to a therapist stating that they have just been booked to provide a service. This will allow reservationists time to move appointments around on the schedule and perform other adjustments before alerting the therapist regarding final arrangements.
Currently, booking alerts are uncontrollable and precipitous. Therapists often receive booking alerts before the reservation has been finalized, so if the expected appointment does not show up on their schedule after all, or in the way the alert told them it would, therapists become confused.2 votes -
Support
It would be helpful to be able to actually speak to someone whenever a question/problem pops up. The support is great but sometimes time doesn't permit typing and waiting for responses.
2 votes -
option for cancellation in RED - that says SAME-DAY CANCELLATION to show in service history
option for cancellation in RED - that says SAME-DAY CANCELLATION to show in service history
2 votes -
make address a mandatory field when registering for new guests
Perhaps make it an option in case some businesses don't want it, but we are constantly chasing ppl for their addresses. It's hard to remember at check in check out. Our old booking system had a flag/alert to remind you to get address when checking out so that was at least helpful. We send New Guest cards and Holiday cards out and none of our new guests have addresses on file :-(
2 votes -
Printer Settings
We feel it is very important that Boulevard gives us the option to print receipts that the Merchant and Customer copies are seperated automatically by the receipt printer. We are using the exact recommended Hardware. Our old booking program, their technical support team knew the exact settings for the recommended printer for the recommended browser to use on the desktop (Chrome). They knew every code for the settings to make every part of the program user-friendly in all aspects, including printer settings. I did reach out to the hardware company - Star Micronics, but I have a feeling this is…
2 votes -
Prevent or warn when refunding gift card that has already been used
Currently you can refund a gift card that has already been redeemed. This results in the the balance of the gift card becoming negative. Instead Boulevard should warn or prevent refunds of gift card purchases if a card has already been used.
2 votes -
Staff Schedule Report needs to include ALL Staff not just Service Providers
Staff Schedule Report needs to include ALL Staff not just Service Providers
2 votes -
add separate notification times for multiple appointments.
Upon arrival of a client that holds a multiple appointment, cell notification should state:
all appointment times for that appointment
(example: the stylist 1 appointment time and the stylist 2 appointment time.)
2 votes -
Gladly integration
Gladly is a CX tool that would work as a CRM for clients. Being able to manage client lists and leave notes increases retention and client conversions into memberships
2 votes -
2 votes
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Non-Provider Utilization Report
Reporting on worked (clocked in) vs scheduled for non-providers (i.e. reception, managers, staff, etc.)
2 votes -
Don't have an appointment?
iPad only offers Check in option but if you tap "don't have an appointment," it tells you to see a staff member. We are planning on scaling our salon concept to multiple locations and it would help us automate our processes if it could instead lead the person to our online booking widget instead of telling the guest to see someone to help them out. It would act as a self-serve kiosk in a way and that would be amazing. It would essentially eliminate the need for an additional receptionist.
2 votes -
Show all booking notifications on one page
Show all booking notifications on one page rather than having to scroll through the bell icon in the dashboard.
2 votes -
Calculate marketing costs before launching
would like to know how much the campaign will cost before launching.
2 votes -
stylist can open and close their own books
when stylists know they wont be in to cover their shift they should be able to edit their working hours and close their books. Also they should be able to open their own books without having to call the front desk
2 votes -
2 votes
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2 votes
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