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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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8548 results found

  1. Connected field in Forms for Email

    2 votes

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  2. I was looking all over for a product sales report and just saw it is "retail sales" If they are called products everywhere else in the system, then "product" seems to make the most sense in the report.

    2 votes

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  3. There's currently no option that I can find to see what patients havent had a certain treatment or bought retail products in a certain amount of time.

    It only allows you to see who bought or didn't buy a treatment and filter by their last appointment.

    For instance, if a patient got Sculptra 18mo ago but comes in regularly for Botox, I can't filter that patient into a list that says they haven't gotten sculptra in the last year.

    This is a huge opportunity for patient reactivation that we're missing from the current functionality.

    2 votes

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  4. We need to have a direct quote of "Please confirm your appointment." Too many clients are not doing this, and when asked why, they state that the reminder sounds more geared towards rescheduling and canceling

    2 votes

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  5. This would be the ability to collect a signature from a client when selling a membership. The goal would be to defend against chargebacks more effectively.

    2 votes

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  6. Those of us that are required to track Lot#s and expiration dates for products we used on patients/clients, would appreciate either A) create a record for logging product Lot#s, expiration dates, and client usage for tracking; or B) allow us to create client identifiers (ID numbers) that allow us to transfer this information to an external site while maintaining PHI (Private Health Information) as required by federal HIPAA laws. Client identifiers are an excellent idea regardless of this need.

    2 votes

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  7. Please bring the emojis back to pop up on the client profile on the calendar without having to click into the profile! While we do double check everything, catching these emojis and their meaning quick is much more convenient for a busy business!

    2 votes

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  8. Make them available to see without having to click on the individual appointment - the tags visible just on the regular schedule mode

    2 votes

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  9. We currently have our massages in the system like this:

    Service - Signature Massage
    modifiers (must choose one): 30 minute, 60 minute, 90 minute

    The base service is for like 30 minutes and $0, then the modifiers adjust the timing and price to match our service menu.

    This is much easier for online catalog management than a whole list of every massage and every length that we offer.

    The problem is: If someone has a specific price or timing issue for one or all of these (for instance they level up and their pricing increases), I cannot adjust them individually…

    2 votes

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  10. Can we have an update so that we can upload multiple photos at once instead of one at a time please!!!

    2 votes

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  11. We have staff that perform different roles and more than one permission group. For instance - manager and laser tech. Boulevard only allows one permission group or role. So looking to update this!

    2 votes

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  12. We have come into several issues with no show or late cancellation appointments and when we go to run the card we require to have on file, we have to enter the zip code?? They already put all of that information in when we took the card to reserve the appointment in the first place. This makes things incredibly awkward and not conducive to back an agreed fee for late cancellations/no shows.

    2 votes

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  13. We would love the ability to easily adjust membership pricing for both existing and new members through a simple, self-service option in Boulevard. Currently, updating pricing for existing members requires submitting a request, which can create delays and limit our flexibility as business costs change. Having the ability to manage these price adjustments independently would streamline the process and allow us to respond to pricing changes more efficiently.

    2 votes

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  14. A customizable split screen view would allow us to open two pages side by side and choose what appears on the left and right. For example, we could view the calendar alongside a patient’s chart to message them, or review a medical form while reading their messages. Currently, we have to open two separate browser windows and switch between them. This feature would make our workflow more efficient and streamlined.

    2 votes

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  15. The new reporting platform is horrible. Please keep the old reporting system. It is much more user friendly, detailed and streamline.

    2 votes

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  16. The new reporting platform is horrible. Please keep the old reporting system. It is much more user friendly, detailed and streamline.

    2 votes

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  17. Ability to control business settings at the location level, including cancellation policies, booking lead time, gratuity settings, offset, and offers without impacting other locations or business-wide default settings.

    2 votes

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  18. We have recently started Boulevard, and as our receptionists are learning, there are times when they make mistakes when closing the drawer. Once they complete the drawer closing, as a manager, I can not edit it to make it correct. At the end of the month, when I report to accountants, my totals are off due to this. Can an option be made for staff categories to edit the drawer closing?

    2 votes

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  19. 2 votes

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  20. Ability to go 'back' in the Duo's check-in flow so clients can reference previous steps in their check-in flow without having to restart.

    2 votes

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