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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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7775 results found

  1. The business would like the hours worked to be included within the general reporting that reflects new revenue.

    3 votes

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  2. The business would like the ability to block off the entire day as a whole rather then having to block each person on the calendar at a time.

    3 votes

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  3. 3 votes

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  4. Would like to have the option to not allow certain services to be able to be cancelled online even within the cancellation policy window

    3 votes

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  5. We are developing our own referral program and require that account credits be applied automatically through APIs based on some event triggers from our end. Referrals account for a large portion of our growth so this is of utmost importance to us.

    3 votes

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  6. Staff not being able to add/edit notes at home WITHOUT havening access to the clients personal information. We do not want our team or on-call staff to have access to last name, email, phone number when reviewing client profile or adding notes from phone

    3 votes

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  7. When purchasing a membership, a card on file should be saved to the client profile without having to click the "consent to store" box.

    3 votes

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  8. As of right now, the only time a Prebook or rebook tracks is if the prebooking was done at check-out before collecting payment. It would be helpful to have the option to either go back to "view appointment" and then be able to select a prebook option to set a new prebooked appointment, OR to add a prebooking tick-box when setting an appointment through "new appointment". Lastly, either function should help track the prebook metric.

    3 votes

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  9. The business would like the ability to have push notifications go to the SP as well as the business.

    3 votes

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  10. It would be great to see the actual time that is open during the process time of another appointment for double booking purposes. Right now, when you hover over an existing appointment that has an open space during process time, it shows the time of the existing appointment and not the open time. It can be confusing to determine what the open time is.

    3 votes

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  11. The business would like to be able to choose if a debit or credit card can be used. They would like this to be a setting that can be changed at any time.

    3 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  12. Blocks are a majority of time used to denote lunches, breaks, personal time and tasks. It is rare that blocks are used for productive purposes for a business. Most productive uses would likely fall under a service appointment instead. It would be beneficial if the utilization percent used this as then it would reflect hours making money per hours scheduled rather than hours there are anything on the schedule per hours scheduled.

    3 votes

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  13. When adding in "columns grouped by month" in a beta report, the months should be in chronological order if the report date range started the year prior.

    3 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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  14. When rescheduling an appointment at checkout, it would be helpful to see the number of weeks between the client's last appointment and the appointment that day.

    For example, when checking out, I currently have to manually count the number of weeks between the client's last appointment and the current appointment. It would be helpful to have it calculated automatically when rebooking.

    3 votes

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  15. Would like the ability to remove cancelled or past subscriptions from the list on client Product page as it is getting extensive when they cancel and resell for changes and pricing updates

    3 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  16. The business would like to the ability to reply to the clients rating from within the actual rating it self.

    3 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  17. On the comments section on the appointments, it would be nice if we could edit it. It would also be helpful if we could make it more than 1 line (use enter button) and also if we can add the comment at any time during the visit, not just after the checkout has been completed.

    3 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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  18. Ability to include photos of products that are sold online through their booking widget.

    3 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  19. As a part of onboarding, it was difficult for me to clean my data with multiple locations and exports of lists of contacts. It would be great for the program to recognize same contact information and result in error of import or exclude or override existing contact in the CRM.

    Also the ability to delete contact in error.

    3 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  20. Offer commission to receptionists if the business hits a certain sales goal each day. Example: if the business has over $1,000 in sales for the day the receptionist receives 1% commission

    3 votes

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