8152 results found
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NEW Audience Builder 3/24
The "new" features released 3/24, all of which should have been included with version 1, are still woefully short of useful. I'm floored by the remedial functional specifications that must have been provided to the developers for this update, they should be capable of more. Does Boulevard even have a team of qualified people to review what the functional spec should include?
How does this "update" roll out without the functionality of (and combination of) $ dollar amount spent? This is a key metric, is it not?
Also completely missing the mark is "products purchased", has anyone actually test driven…
3 votes -
All new appointments made online AND BY STAFF/FRONT DESK. Needing to monitor all new appointments that are made is critical.
Just like there is a cancellation list/notification for each cancellation, there should be a list for all new appointments made, not just online, but by ALL STAFF/front desk as well. Especially when training new staff at the front desk. As an owner, I can't monitor or review their work and ensure excellent customer service, up front for these appointments, in case they make a mistake. I think an All New Appointment log is critical to monitor all new business coming in.
3 votes -
Create a feature that notify providers of the room number their patient is in
As a medspa, we are in need of a feature that notifies providers of the room number their patient is waiting in. This could be added as another step with the "arrive" button and text they receive! Another system we've used in the past was able to have this feature built in to that notification sent to the provider's phone when their patient was roomed and ready. Otherwise, we're having to use an outside system to communicate from the front desk which room their patients are waiting in.
3 votes -
card on file for no show
When a client late cancels or does not show up, as the operator, we should be able to collect a fee without calling or texting them for a zip code to enter.
3 votes -
Option to create a reminder to repurchase product through email and text
It would be very helpful to have a marketing option for drip campaigns to remind clients to repurchase product.
3 votes -
Time Texts Go Out
We would love for confirmation texts to go out at 9AM instead of 2PM.
3 votes -
addons
We just added our first add-on! Yay. But we have discovered you cannot actually see that there is an add-on in the mobile calendar without clicking into the apt and reading carefully. This needs to be visual and bold.
We are having reception leave notes to staff on top of their shift for the day in a block, but pls make some kind of add-on marker!! or they will totally be missed. Building it was easy though and we are excited by this option!
3 votes -
Add the Service field to text messages to providers for Client Bookings.
Allow provider to see the the service name in text message notification to providers on Client Bookings.
3 votes -
3 votes
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Fix the tag summary report
We would like to be able to use that report to track a specific client group who comes to our spa.
3 votes -
different tip percentage option
Ability to have a different tip percentage prompts for different services. This is because on some high ticket items like Botox, Filler, etc. it is not customary to tip the same amounts as regular services
3 votes -
Block usage of gift card if customer disputes the charge
We recently had a customer dispute the credit card charge for a gift card purchase. Some form of option to block usage of the gift card while the dispute is worked out would be great. I can zero it out, but then if the dispute resolves in my favor I need to reactivate it and house the purchase. (this whole process screws up all kinds of reports)
Some way of (preferably automatically) blocking that gift card from being used until the dispute is resolved would be very helpful. Or simply voiding the card when the dispute is created is another…
3 votes -
Your terrible messaging update no longer allows me to move the messaging
Your terrible messaging update no longer allows me to move the message box outside of the message window or open multiple boxes. i'm often messaging multiple people on the calendar page. it was so easy. guess what i cant do without opening two windows and clicking back and forth?
3 votes -
Sidebar for new Messages UI
To quickly see next appts, add tags and notes
3 votes -
Service alerts such as outages or feature issues with Boulevard as push notifications in professional app
Often alerts are business critical and the only way to see them is on dashboard. Staff that do not normally use dashboard do not see these alerts and it may be crucial that they are aware of the temporary issues despite not being in front of dashboard (or if someone dismissed the alert). Having these mission critical alerts go out to all service providers could mean the difference between disconnected massive confusion and collective working around.
3 votes -
The ability to checkout services without the services being performed the same day
The ability to checkout services without the services being performed the same day
3 votes -
Make the waitlist box change color when someone is added, or add a symbol to indicate the waiting appointment. It's very easy to miss.
Make the waitlist box change color when someone is added, or add a symbol to indicate the waiting appointment. It's very easy to miss the gray number.
3 votes -
3 votes
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Ability to edit a tip after someone completes checkout
After a client checks out, we would like to be able to edit the tip. Sometimes clients accidentally click the wrong tip or they dont tip at all on accident. We want to be able to edit that after the purchase.
3 votes -
3 votes
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