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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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8509 results found

  1. For ad tracking, need the ability to add a cookie consent banner or Google Consent Mode on the booking overlay or hosted booking pages.

    1 vote

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  2. May we please have a tax exempt button at checkout and a report pull to quickly account for tax exempt purchases? Thank you1

    2 votes

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  3. The banner image in mobile view eats up so much of the screen that, depending on the size of the client's phone, only a line or two of the descriptive text is visible after the service heading. We would like the ability to turn off the banner graphic for mobile view to resolve this problem.

    5 votes

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  4. Multiple client's are asking for the ability to see what their account balances are on the client portal.

    1 vote

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  5. there should are an area to apply the minimum load amount in order to apply the gift card

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  6. Include the day of the Week, Service Provider, and Services Scheduled in the confirmation messages.
    For Example: Hi {client name},
    You are scheduled for an appointment at Rose Aesthetics Paola on Wednesday, Jan 7, 2026 at 12:00pm CST for a 60min Petal Radiance Facial with Madeline.
    When Clients have multiple appointments scheduled, they get confused which appointment is what day and end up having to take extra steps to figure it out. It should be simply included in the confirmation. Even the Booking Confirmation.

    3 votes

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  7. Can you create something on a client profile where we can set reminders to reach out to the client in 3 mons 6 mons etc. to follow up. Something that will pop up the day we set it for to reminder us to reach out. It would be really helpful.

    9 votes

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  8. I can not see the patient reply, I have to open their chart and go into messages that way. I should be able to see what they type from the message center. It is a waste of time going back and forth in and out of charts to see messages.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  9. Our current appointment note API only adds a note, which also means it wipes any existing note and replaces it with whatever the API says.
    The API could be set up to provide important desired information on a clients visit, but there might also be relevant manual notes like "running late" or "coming with a friend" that's still relevant and shouldn't get lost.

    Ideally, the API can support just adding to an existing note if one already exists.

    1 vote

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  10. Many clients request female or male therapists specifically. Online booking should have 2 more options in addition to "First Available" - which would be "First Available Female" and "First Available Male" (and possibly a Trans/non-gender option). This would make online booking for clients much more easy and intuitive.

    6 votes

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  11. Blvd needs an inner office messaging directly on Blvd to communicate to other staff members about clients and or other topics

    39 votes

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    Waitlisted  ·  3 comments  ·  Admin →
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  12. 2 votes

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  13. Right now, you have to have an appointment and redeem vouchers at checkout for the appointment. We get a lot of tanning walk ins and it is a lot of steps to redeem vouchers right now

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  14. Any raw data on walk-in appointments would be helpful. Ideally, anything that can help me determine the likelihood of a walk-in occurring. I basically just want to figure out the peak days of the week and times that they are likely to happen.

    1 vote

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    0 comments  ·  Reporting  ·  Admin →
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  15. The ability to send SMS messages via Boulevard's API so they utilize the same location numbers that have been provided by BLVD.

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  16. Currently the Client forms are difficult to complete on their phones. We have received feedback from several clients that it is hard to see and also to select drop down options.

    3 votes

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  17. We would love to see expanded customization options within Boulevard’s booking interface to better support brand-forward salons. The ability to apply custom brand colors throughout the booking flow—such as buttons, accents, and highlights—would help create a more cohesive experience between a salon’s website and its booking platform.

    It would also be extremely valuable to allow service example photos within the booking process. Adding 1–3 reference images per service would help clients visually understand what they are booking, reduce incorrect bookings, and create a more intuitive, confidence-building experience—especially for visual services like installs, braids, silk presses, and treatments.

    Additionally, a more…

    3 votes

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  18. I think other people have suggested similar things but I have not found this specific one. We seriously need to be able to send forms even if a client does not have a scheduled appointment. There have been several occasions where this has come up. Our current issue is needing to send insurance verification forms for our biller to access BEFORE a client schedules an appointment. This has serious financial implications for both our business and our clients. Having to create a specific service and schedule it on our calendar just to send a form is messy and frankly I…

    19 votes

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  19. I would love the ability to build automated email sequences that are triggered when a new client books their first appointment.

    Current Limitation:
    Currently, communication is limited and not easily customizable into a strategic sequence. There is no built-in way to nurture new clients leading up to their first visit.

    Why This Matters:
    The time between booking and the first appointment is a huge opportunity to:

    • Build trust and excitement
    • Educate clients on what to expect
    • Increase show rates
    • Pre-frame services and retail recommendations

    Ideal Functionality:

    • Trigger-based email sequence when a first-time client books
    • Ability to create a multi-step flow…
    1 vote

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  20. Create more granular permission settings in regard to charting. Non Medical providers should not have access to medical charting.

    1 vote

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    0 comments  ·  Forms & Charts  ·  Admin →
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