7705 results found
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Change wording to a rescheduled appt text to indicate it's a change to an appointment
Currently, a change to an appointment will send to the client with the exact same verbiage as an initial booking. This causes confusion for clients who may mistakenly think a duplicate appt was made in error (before they click through into the client portal details).
Slightly changing verbiage to indicate that a date/time has moved rather than a brand new appt text would help differentiate which is a new appt and which is a change.2 votes -
Make Modifiers Assignable to Staff
In order to utilize the modifiers we need to be able to select which staff are able to do which modifier.
2 votes -
Ability to apply discounts to a client's account based on status - eg. "employee", "friends and family"
The option to add discounts to client profiles, based on their relationship to the business. These would be toggled on until toggled off or removed and would auto-apply online or in-person.
2 votes -
patients access
Allow patients access to review/access their own charts. We have multiple patients requesting access to their treatments/history but have no way to access records. Patients have a right to access their treatment charts.
4 votes -
Editable Referral Codes
I would like to suggest editable referral codes. The auto generated codes are lengthy and not easy to post on social media. Many of my clients use social media to share their experience and the auto generated code is not easy for viewers to remember.
1 vote -
High level view of all service details settings across the business
Its very manual to go into each location, then each service or staff to understand who is assigned to which services. At over 100 locations, this becomes very overwhelming. It would be very impactful to have an admin view of who is assigned to services, which services are bookable online, which are even active at what locations, etc.
2 votes -
Review for the products
We would like to add the options to send our clients the notifications to rate not just a services , but our products as well , and if its possible for that clients, who had experienced it more then 1 month from date of purchase
2 votes -
Give users an option to view pricing for services
Ability to view pricing for services.
In the current settings when the patient called and inquire about pricing to the front staff, they don't have an option to view the pricing logs as they don't have admin priviliges. We need an option where front desk person can view the pricing for services without creating a test patient or have a physical spreadsheet handly
4 votes -
When replying to texts asking them to confirm, only allow clients to reply with defined answers with specific actions
e.g. 1 to confirm, 2 to cancel, 3 to receive a link to self reschedule, 4 to receive contact to reschedule
As it stands now: If a client responds to a reminder text that they wish to cancel their appointment but includes any form of affirmation including y, ya, yas, ye, yep, yes, yu, yus, yuss, yass, yess, yep, yup, sure, sure thing, see you, see you then, excited, so excited, confirm, in their response it triggers an appointment confirmation.
THIS WOULD NOT MAKE SENSE IF THEY SAY "not sure", it triggers confirmation, and the salon would have no idea
3 votes -
Allow editing of submitted forms and charts
You should be able to edit forms and charts and just have the time stamp reflect that it was edited like in all other EMR systems.
10 votes -
automated campaign appointments generated by text vs email
it would be great to see the breakdown of how many appointments were generated by text vs email in the automated campaign reports
2 votes -
Business report in professional app
Professional app includes business metrics, not just for individual staff providers
8 votes -
Merge orders when checking out
From the front desk screen. The ability to merge the clients when 1 person wants to pay for the other. I feel like i should be able to drag and drop an order on top of another to easily checkout the client(s). A lot of times, a mom and daughter or a couple will get a head spa on the same day and 1 person wants to pay for both. Only 1 client gets to record the history and the other client's appointment stays open under the orders. It looks messy having all these open orders and of course the…
5 votes -
Open tickets
Show open tickets under the patient's profile as well as in the sales view. A pop up letting us know there are still open tickets while closing the drawer would be great!
6 votes -
create a retail product bundle
I would like the option to create a retail product bundle - ex: holiday skincare bundle with 5 products. With the ability to sell that bundle and have the individual items pulled out of their respective inventory.
14 votes -
Additional Analytics on Email Marketing
I would like to completely move away from Mailchimp and use the email marketing from BLVD. To do so, I would love for more analytics to be added on the backend. I would like to see what was clicked on in the email and then if there were any appointments and how much money came from that appointment. Additionally, I would like to be able to click on the current analytics like unsubscribed and failed, to see what clients these are. Thank you!
1 vote -
Ability to suppress an email notification to the client when a package of vouchers is applied to their client profile.
This access would allow the business to load a free package or other items onto a client profile via an online sale, without triggering a notification to the client.
1 vote -
Ability to modify an appointment with more than one offer code via API
This would allow a business to apply additional offers to a client's appointment, when the client has applied a single offer code when they booked their appointment initially.
1 vote -
Increase date and time options for Marketing campaigns
Marketing campaigns should have more flexible options including multiple date and time options, the ability to resend a campaign, and the ability to schedule campaigns to send on multiple dates and times.
1 vote -
More exclusions
Be able to exclude already scheduled clients from receiving last minute opening marketing emails.
1 vote
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