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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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7705 results found

  1. It isn't appropriate to lump fragrance specialists under the banner "beauty stylists". It's a misnomer and causes confusion.

    1 vote

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  2. Allow the Stylist the opportunity to review the details of a self-booked appointment BEFORE the appt. is automatically CONFIRMED and communication sent to the customer!

    1 vote

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  3. We need an auto Time Block at beginning of appt for NUMBING for certain services provided (filler, microneedling, etc.)

    Currently what is offered for time blocking with each appt is: Processing Time (a block of time at the END of the service when a client is busy, but the staff can attend other clients.), Finishing Time (a block of time at the END of a service and any processing or transition time when both the client and the staff are busy.), and Transition Time (a block of time AFTER the service is performed during which the staff member is unavailable.…

    3 votes

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  4. I would like the ability to block junk/spam messages on the messaging tab

    1 vote

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  5. Loyal clients like to take advantage of promotional gift cards. When they also want to enroll in a membership, they can't use those gift cards that are often hundreds of $. It would be great to be able to use a gift card on file but still require a credit card so that card can automatically be charged for renewals once the gift card runs out

    1 vote

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  6. There isn't a way to give staff schedule visibility without also providing access to client information through appointment details. Even when only "View Availability" is selected, even though the staff member can't see the clients' name on the calendar, they can click on "Schedule", "Cancellations", and "Waitlist" and gain access to client info.

    We need a way to be able to limit the staff from viewing any and all client data and only see the providers' calendars have appointments scheduled.

    Since the permissions work as a package, when we enable "View all appointments" to see the schedule, staff can click…

    1 vote

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  7. It would be nice if there was an easy way to split the total between two people for one booking. Currently, the only way to split a service (including two services booked under one appointment) is to manually do the math and charge one card, then the other. However, manually splitting the total doesn't account for the service fee for credit cards nor the tips. It gets confusing and makes it uncomfortable having to ask them individually how much they want to tip on their card.

    2 votes

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  8. Currently, when an appointment is cancelled or a client is marked as a no-show, Boulevard POS handles this by applying a discount to the originally scheduled service in order to reflect the cancellation fee. For example, if a $200 service is missed and a $50 no-show fee applies, the system shows a $150 discount applied to the original $200 service, resulting in a $50 charge.

    Problem with Current Logic:
    This creates several issues:

    Misleading Revenue Reporting:

    The system shows the original service as having occurred (e.g., “Hydrafacial - $200”), when in fact the service was not delivered.

    Discounting down to…

    6 votes

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    1 comment  ·  Admin →
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  9. We would like a report that shows client conversion rates from consultation appointments

    1 vote

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    0 comments  ·  Reporting  ·  Admin →
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  10. Allowing individual stylists to see only the clients on their waiting list and not the salon as a whole, would allow them to focus on getting those clients scheduled. It also allows them to retain clients as well as opportunity to add to their book.

    1 vote

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  11. To better evaluate the effectiveness and ROI of our marketing efforts, we recommend the creation of a comprehensive report that consolidates key performance metrics for specific campaigns or promotions.

    Currently, the available reports lack several critical data points, making it difficult to assess which initiatives are truly driving results and where adjustments may be needed. Having access to these insights is essential for making informed, data-driven decisions moving forward.

    We propose a report (or a reliable combination of reports) that includes the following metrics:

    Total revenue generated (attributed to the campaign or promotion)

    Number of bookings tied to the campaign

    4 votes

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    0 comments  ·  Reporting  ·  Admin →
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  12. Would like to have the time setting for before an appointment can be booked customizable by provider and not the business

    6 votes

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  13. Ability to include a Merge Tag in Phrases (ex. Client Name)

    2 votes

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  14. Boulevard currently doesn’t allow membership account credits to expire, which creates challenges for practices using banked-style memberships. Without an expiration or limited rollover option, credits can accumulate indefinitely, complicating financial tracking and program fairness. The current workaround—manually monitoring usage reports—isn’t sustainable. Adding a configurable expiration setting (e.g., credits expire after 3–6 months or a set number of rollovers) would give businesses flexibility to manage liability, improve client accountability, and align Boulevard’s memberships with industry-standard functionality found in other POS systems.

    2 votes

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  15. Need to be able to view net sales less account credits similar to the net sales less vouchers option

    2 votes

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    0 comments  ·  Reporting  ·  Admin →
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  16. self explanatory i take many before and after pictures different angles and i have to add them one by one it is not convenient

    2 votes

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  17. The iOS app shows client email addresses, and has a handy "email" button that will create an email in the iOS mail app. But, if you use another app for company email you have to screenshot the client page, then use text recognition to copy their email address to paste it into the email app (you can't copy it from the iOS email app for some reason, you can see it, and select it, but can't copy it). Or you have to try to manually type their email, which isn't always the easiest combination of letters and numbers.

    You can…

    1 vote

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  18. It would be very helpful to assign text messages to staff members. Staff will start a conversation and it's helpful if a response comes in while they are with a patient to assign to them and alert them it's needing their attention.

    5 votes

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  19. Please allow businesses to personalize their own appointment confirmation emails to include any information that needs to be added for the most successful outcome that is unique to their practice needs.

    2 votes

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  20. Please allow businesses to personalize their own appointment confirmation emails to include any information that needs to be added for the most successful outcome that is unique to their practice needs.

    2 votes

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