8144 results found
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Automated Pre-Visit Email Sequences for New Clients
I would love the ability to build automated email sequences that are triggered when a new client books their first appointment.
Current Limitation:
Currently, communication is limited and not easily customizable into a strategic sequence. There is no built-in way to nurture new clients leading up to their first visit.Why This Matters:
The time between booking and the first appointment is a huge opportunity to:- Build trust and excitement
- Educate clients on what to expect
- Increase show rates
- Pre-frame services and retail recommendations
Ideal Functionality:
- Trigger-based email sequence when a first-time client books
- Ability to create a multi-step flow…
1 vote -
Charting & Permission Setting
Create more granular permission settings in regard to charting. Non Medical providers should not have access to medical charting.
1 vote -
Privilege toggle to disable calendar sync (prevents PII leakage + strengthens access controls)
Boulevard lets any employee enable Google/iCloud calendar integration in My Settings. Even when a business restricts Boulevard access to a salon’s static IP, the calendar feed exports appointments with client full name + phone number to personal devices off-network—bypassing owner security settings.
Why implement: This is a high-impact, low-effort improvement that reduces privacy/liability risk, supports off-the-clock boundaries, and makes Boulevard easier to sell to security-minded multi-location operators.
Request: Add a Privilege Group toggle to disable external calendar integrations (and revoke existing feeds), or enforce redacted calendar details (first name + last initial / no phone / “Client Appointment”).
2 votes -
Allow us to mark messages as unread
we have multiple people reviewing messages, and want to mark it as unread so others can know that there is a new message and it needs to be addressed
218 votes -
create a role to edit charts and forms
Please create a role that allows the editing and creating of forms and charts without giving complete admin access to all other reports and sensitive business operations.
4 votes -
Add In-App Employee KPI Dashboard with Goals, Commission Tiers & Real-Time Tracking
Please create a built-in Employee KPI Dashboard in Boulevard that lets salon owners and staff track real-time performance vs. goals — directly in the app.
Key features should include:
• Goal setting by employee level (Intro, Level 1–4)
• Real-time tracking of service $, retail $, rebook %, add-ons, etc.
• Commission tier tracking (e.g., current tier + progress to next)
• Staff login view to see personal KPIs and goal progress
• Admin view for full team performance with filters by week/month
• Daily/weekly summary emails or mobile notificationsRight now, we’re forced to build workarounds using Google Sheets…
13 votes -
Disable checkout IF forms not signed
If a patient has NOT signed consents, etc... DO NOT allow the checkout to complete until they SIGN the forms. This is a HUGE legal protection for patient and provider
2 votes -
Allow patients the ability to upload their prior labs to charts in Boulevard
We would like our patients to be able to upload their prior labs/records into their charts in boulevard so we can have them saved and reviewed before appointments
9 votes -
hey there im not sure why stylists cannot edit clients formula after client checks out?
i believe after long day we update client fomulas at the end of the day unfortunately not here how can we go about it
1 vote -
Automated email campaign options
We should be able to custom create auto campaigns. I need to send specific emails to patients after they complete specific treatments. For example, send out after care instructions when they finish 1 of many different treatments. Upon check out of selected treatment an email for laser aftercare gets emailed for example. Or an email goes out when they book a specific treatment giving them prep instructions, this should also be a text option. Vagaro provided this service, Im shocked BLVD does not.
4 votes -
Hours scheduled take into account Unavailable Shifts
We are tracking our providers' utilization % of their hours scheduled. Unfortunately when a shift is marked as unavailable (due to a holiday), it does not subtract those hours from their hours scheduled. For example, if i have an employee that normally works 36 hours a week and one day is a holiday, it will still say their hours scheduled is 36 and even if the other four days of the week were fully booked, their utilization % will look like they had a completely empty day. This means holiday weeks/months have to be done manually.
3 votes -
We should get notified of an online sale
For example I did a xmas sale and had no idea I sold the online packages didn't get an email or text to anything. an email should be sent to us notifying of any online sales without manually having to go in there and click it.
3 votes -
Varying service appointment lengths
As an LMT I have standard services, but each service can have different lengths. For instance Deep Tissue but it can be 60, 90 or 120 minutes. Relaxation Massage but it can be 60, 90 or 120 minutes. The way BLVD books now I can only have one standard appointment but to do a longer length I have to book the time as an add on. This creates a clunky experience and currently it looks like they have two appointment times and people sometimes are showing up for the "add-on" time rather than the beginning of their appointment, because the…
1 vote -
create new client on the iPad
Allow new client creation/sales to be conducted on iPad.
When selling at community events, we have to bring a laptop, an iPad and the Duo. Each device needs to then have a hotspot and to be fully charged for the event. Why not let us create a new client/sale on the iPad AND use the iPad to checkout? It would eliminate the need for 3 devices.3 votes -
Creating a notification to let clients know they have missed their scheduled appointment
It would be helpful to create a notification automatically sent to clients that lets them know theyve missed their appointment time. For example; if a client is scheduled at 10:30am, they get a notification at 10:35 they are late for their appointment. I feel as though it would help keep clients accountable with their appointment management if they are going to no show an appointment and would give us one more point of contact to present if they say they weren't aware of their appointment
7 votes -
Order Options in Booking Overlay
In the booking overlay we do not currently have the ability to customize the order of option. Individual Appointment shows up at the top and Gift Cards shows up at the bottom.
We get phone calls from clients every day who are attempting to purchase a gift card online, but instead are confusing themselves in the process of booking an individual appointment. If we were able to customize the order of these services, it would greatly cut down on customer confusion.
1 vote -
Show blocked time (i.e. personal or business) on mobile app
Show blocked time (i.e. personal or business) on mobile app on personal schedules
1 vote -
I couldn’t find anything in Boulevard’s current documentation that lets you disable gratuity for specific providers
There’s no built‑in feature documented that lets you turn off gratuity just for one specific staff member (provider).
6 votes -
Allow for same day booking on certain days
The ability to set the "Scheduling rules" for booking and adjust based on day of the week. The goal being to allow clients to book same day on Mondays/Wednesdays/Fridays.
1 vote -
Practice Management
I am seeing way too much standardization on the business operational backend. We are paying for this service, not the other way around, therefore we deserve to have more options for unique customizations on behalf of our practice that allows us to genuinely express how we will manage them as they move forward with us. Boulevard is NOT a unique experience and actually making it harder for our business to operate
2 votes
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