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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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7470 results found

  1. Most clients do not realize when they are given a staggered time. Even when they do realize, they're unhappy that they were shown a specific time that isn't available for both appointments.

    "Group Booking" is understood by 99.9% off people as a group of people coming together, not a group of people waiting in the lobby for 3 hours while the other people in the group receive a service.

    2 votes

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  2. For a multi-department business, many clients are annoyed when they're forced to interact with the iPad during checkout, while it's essential to have others review their services.

    Clients should not be required to hit "Continue" after reviewing their order. There's already a separate option "Prompt client to confirm total" that we would turn on if we needed the confirmation.

    1 vote

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  3. Clients can pay in full when scheduling appointments online

    2 votes

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  4. 1 vote

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  5. We have a booked forecast by staff summary which is used to track appointment volume by provider at each location, but it's also important to know how many of those appointments are for new clients. this helps understand the distribution for the following week/month.

    1 vote

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    0 comments  ·  Reporting  ·  Admin →
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  6. When using Groupon or other services where customers are not paying US directly, the only way to TAG that (mark this as a groupon pmt, for example) is to create a 'product purchase' for '$0.01' = since we do not enter (or know) the actual REAL total amount we are ultimately getting... (this applies to several third party partners that take a commission on a sliding scale)

    Can you please make the "Other Payment" option available EVEN when the total is $0.00??

    This would GREATLY improve our Reporting options!!

    1 vote

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  7. Itemized receipts give our clients piece of mind while maintaining business transparency.

    1 vote

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  8. I would like there to be an option for the client to add gratuities onto their purchase of a package of membership, making there no need for any transaction at the end of their appt.

    1 vote

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  9. 1 vote

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  10. Deposit tags automatically show up when there is any type of credit/gift card in client’s account.

    1 vote

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  11. Looking to streamline interoffice staff communications.

    Need interoffice staff communications like a CRM, notifying staff of things like: Policy update changes (with an alert with checkbox to acknowledge), as well as reporting on action taken and completion.

    Also looking for staff to text between rooms as well.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  12. We would like the ability to provide commission in dollar amounts per tier instead of a percentage.

    9 votes

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  13. Please make it so that add-on services can be added at check-out (just like we add-on retail products) instead of having to go back and edit the original appointment. It messes up the calendar and adds so much extra work for the person checking out the client.

    22 votes

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    1 comment  ·  Admin →
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  14. Other systems send out product used list to guest after the visit so they know what was used and are able to purchase said product.

    2 votes

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  15. Disabling the cancellation setting and having them contact the salon to reschedule or cancel. Ive never had so many cancellations until I moved to this platform. I haaaate it!

    1 vote

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  16. I wanted to suggest a feature enhancement that would significantly improve workflow for providers. Currently, there is no direct functionality for lab ordering or generating lab requisition forms within the platform. This results in extra manual steps, including creating lab orders outside of the system, storing them separately, and emailing them to patients via other tools.
    It would be incredibly helpful to have a feature that allows providers to:
    Order labs or select from common test panels directly in the EMR
    Generate a printable and savable PDF lab requisition
    Email or securely share the lab order with patients through the…

    3 votes

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  17. Please stop adding the business charge to the daily performance, business charges are a PART of the service not labor and its confusing my new staff when they see business charges inside the daily total and always think something is being taken from them. PLEASE I beg you just show them the total they can earn commission on, not the business charge so they can see what to expect on their pay. They always think money is missing

    1 vote

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  18. Autostamp current date of charting and signing of form. this will be more efficient for our charting and the pts to get through forms.

    2 votes

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  19. If a client comes in and states they would like to do the same treatment they did for something in the past it is so easy to look at the history in their chart for a daily post but now using a treatment record it is time consuming to look and find a specific date and treatment. Wondering if the notes in charts can be transferred automatically to the the notes in the patient history to easily see what was done.

    2 votes

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  20. Can you please create a one month view of appointments?

    3 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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