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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.

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7182 results found

  1. The option to add client accomodations in the accomodations tab in a clients profile would be very beneficial to help regulate incorrect bookings.

    2 votes

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  2. preventing providers from taking clients back prior to receiving required documents for service

    4 votes

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  3. I would like a feature that once a client checks in it starts to track how long the client is in the salon from check in to check out. I am trying to track how long it takes employees to do services start to finish for performance evaluation. I have a goal time for each service, and this feature will allow me to track if they are falling in that goal.

    1 vote

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    0 comments  ·  Reporting  ·  Admin →
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  4. the photo consent form is awesome, however it would be more awesome to have a spot in the client profile that links to their consent that tells us if they consented or not. instead of having to go though all forms to see what they have consented to. very annoying for med spas, as before and after photos are a large part of our marketing.

    1 vote

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  5. We would like a way to set available booking timing intervals per service.

    This way, we can set intervals a service shows available times. For example, we want service A to be bookable every 30 minutes. Service B should only be bookable every 60 minutes.

    Currently, the intervals would apply to every service. This is not applicable for us.

    2 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  6. Detailed Print Ticket with DATE of appointment with client contact information and the ability to print out the day's appointment tickets.

    13 votes

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    1 comment  ·  Admin →
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  7. If there's someone who reschedules the appointment or adds a note to the appointment, it would be good to see who made that change or added the note.

    4 votes

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  8. I would love to be able to set a default calendar view. It is very time consuming that whenever we refresh or log in the calendar view switches. It will just decide this time it is going to show 1 day, 1 team member and all the resources. For instance, I personally like to see a full week at a time so every time I go to the calendar, I have to toggle off all the resources and toggle on the staff and then choose the week view. I would like to be able to set it the way I…

    8 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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  9. Please allow for us to require provider selection when selling product in the register. It's hard to remember to do this at checkout and we're having to manually adjust sales to properly award product commission.

    1 vote

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  10. Right now, selecting an appointment time with a specific staff id from the API automatically sets the preferred staff on the appointment (heart icon). Right now there is no way to control with the API whether this is set or unset at the appointment level. At the very least, please provide a way to unset this "preferred staff" flag on an appointment from the API. Better even would be to allow to set this as a flag when we book an appointment so we don't have to unset it later.

    See dev support ticket DS-2792 for more information.

    1 vote

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  11. Update commission settings: Allow further customization with the option of setting treatment commission to pay a flat rate fee vs a commission %

    19 votes

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  12. Add "daily" option on time blocks

    4 votes

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  13. We collect deposits for my PMU business, and it would be incredible if account credits from deposits had an adjustable expiration period that triggers when the subsequent appointment is canceled.

    For example, someone pays a $50 deposit, and our cancellation policy is 48 hours. If they cancel within the 48 hours, in order to hold the client accountable, there would be a 30-day window where the $50 in credits have to be used before another $50 deposit is required to book a new appointment.

    This would protect my artist as well as myself.

    3 votes

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    1 comment  ·  Admin →
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  14. having gratuity option even if the ct is using their account credit for payment.

    3 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  15. The female request tag should be a different color, preferably pink since its universally recognized as a "girl" color and would make it easier to read since we work in a fast paced environment and every second counts. We have to keep going into the service to read whether its male or female request when the color change would be read without having to even click on the appt.

    2 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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  16. on the DUO have the list of the services person is paying for so they can confirm the check out is correct before putting their card in

    1 vote

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  17. Problem: Resource schedule mirrors provider schedule for a service. Patient is using a treatment chair during the entire duration, however provider can see other patients while the first patient is doing an IV treatment. Schedule allows other appointments to be booked for that treatment chair (resource) even though it's "busy".
    Solution: When creating/editing service, have a box to select if resource is "busy" during processing time, even though the provider is not.

    2 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  18. STOP INCLUDING "TEXT NO PROMOS" IN THE TEXT BLASTS. It is not legally required to be there every time. I had a bunch of unsubscribes, even from our regular clients and text users! As they pressed stop they now are not getting texts at all from us. I should have the option to exclude this.

    13 votes

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  19. It would be great to be able to create essentially an "order set" when we have a typical group of products we sell as a package that we can edit. Like if I type in "pre-treatment kit" it automatically adds all the products contained in that kit to checkout. But the ability to edit once they're added is helpful in case, say, I swap out one cleanser for another.

    1 vote

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  20. Currently, referral credit is awarded based on individual orders so if two clients are combined into one order, the referring client will only receive credit for one client. Clients should receive credit for all clients, regardless of if the new clients appointments were combined into one order.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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