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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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8143 results found

  1. We have MANY clients complaining that they are forced to use the client portal to view their emailed receipts. Some clients very adamantly do not want to use the portal at all. We need a way for their receipt to show on the email without the portal.

    1 vote

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  2. We have over 45 staff members at any given time and would like to be able to run a report and print the schedule for them to see their appointments for the day. There is literally NO functionality to do so right now. The reporting inside BLVD is lack luster, to say the least.

    1 vote

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    0 comments  ·  Reporting  ·  Admin →
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  3. easy way to view and look up unfinished and unsigned charts

    4 votes

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  4. Icon on Appointments to alert when Medical History form needs filled out. Icon should appear for all new clients & again after the Medical History form expires a year later.

    1 vote

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  5. This would be the ability to create an audience filter for clients with a specific membership type, as well as target their membership term length (new member, first month, first year, etc.)

    3 votes

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  6. Currently cancelled appointments just go away. Instead, having them turn red or another color that signifies it was cancelled would help us.

    6 votes

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  7. We upload at least 5 images at least per client and currently it was VERY time consuming to upload one at at time. Efficiency is everything!

    21 votes

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  8. I would like an option (like in Square) for my stylists to approve or decline an appointment that was booked online. Sometimes there are scheduling conflicts, and this would help prevent that. Currently we have to reach out directly to clients to reschedule.

    2 votes

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  9. When a form or chart is set to send for "All services" and new services are then created, those new services should be auto added to the forms and charts that have "all services" selected

    2 votes

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  10. Need to be able to set a date range under Schedule --> Form status: Needs review...instead of having to click through each date. Would save me LOTS of clicks and I could be sure I've reviewed everything and didn't miss one more easily.

    8 votes

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  11. The manage location and manage business tabs operate differently in a bunch of subtle ways. Please standardize them!

    One example: Manage Location Products can search for an item, press enter and it "encapsulates" the search and shows the results, you can then search for another product to build a short list of a few different products. Manage Business tab only allows one search term at a time so you can only see one set of results.

    Just one of the many inconsistencies throughout the software. It definitely shows that different teams built things and there isn't one person paying attention…

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  12. When duplicating a form it auto assigns to all of the related services. It would be ideal if it is created as some form of unpublished draft. Most likely we don't want to assign the duplicate form immediately, this would allow us to edit the form and then decide when to go live with it.

    1 vote

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    0 comments  ·  Forms & Charts  ·  Admin →
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  13. When we hire a new employee, we put them on "New Talent” until they build their speed/skills (that has limited services). Then we switch them over to a regular stylist (that has much more services), but they aren’t “new” anymore. It would be great if I could quickly apply all those services at each location instead of having to do them one by one.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  14. Have a "completed" certificate to print out so you know your employees completed training. I can't trust people at their word that they actually completed the training.

    4 votes

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  15. Add it onto the list of notifications that stylists are able to choose from. The only option now is if a client books a new appointment or cancels.

    8 votes

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  16. There's no notification that a client's card was declined when ran for their monthly membership, just flags their chart. So if you don't go looking for it, you'll never know their payment wasn't processed. If it notified us, we could reach out to the client sooner to update their card information.

    8 votes

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  17. It would be amazing if there was a search tab in the messages tab to quickly find client conversations. the message tab in the clients profile does not show if a message was delivered or not, and we have so many texts messages coming in and out in a day its very difficult to find client conversations.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  18. 1 vote

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  19. Add 'delete all markings' as an option on face treatment sheets.

    Maybe delete all red, blue, green, etc? I like to leave pencil marks for my tox injection patterns to copy into their next chart so I know about where I injected last time. If they have filler, I will draw on using a different color, their injection patterns. Would be nice to be able to erase by color! It's time consuming to delete all my little lines, dashes, arrows, etc.

    1 vote

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    0 comments  ·  Forms & Charts  ·  Admin →
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  20. The new permissions are a great addition to the program.

    I am still struggling to figure out how some of the permissions work based on the descriptions. Having a little help icon on all of the administration pages to show what permission setting controls that page would be very helpful and intuitive.

    The technical descriptions can be useful, but I still can't figure out what permission is required to allow my staff to edit products at the business level (mainly to view and update UPCs/SKUs) Having that permission shown on the page would help me know what to turn on,…

    1 vote

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