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Ideas Hub

Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.

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6418 results found

  1. Implement a "Call Log" that will direct show within the Client profile.

    2 votes
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  2. As the lead Esti/owner, I like to have my week locked in wheres my staff prefers to just have 48 hours. So it's frustrating that I am not able to implement a different cancellation time frame

    2 votes
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  3. As a medspa, we are in need of a feature that notifies providers of the room number their patient is waiting in. This could be added as another step with the "arrive" button and text they receive! Another system we've used in the past was able to have this feature built in to that notification sent to the provider's phone when their patient was roomed and ready. Otherwise, we're having to use an outside system to communicate from the front desk which room their patients are waiting in.

    2 votes
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  4. All the data is input naturally by us, it would be really great if it could be stored and reported that service X was $40 until 10/10/2010 and then $45 on 1/1/2012 then $50 from 2/2/2018. The same goes for products, it would provide a fantastic resource for Boulevard partners to better understand their own models and also have the data to contrast. The points of data I’m particularly interested in keeping track of within the ecosystem is sale price, service price, and also purchase price from our vendors.

    2 votes
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  5. For a membership with a future cancellation date, if their final payment failed and they go 'past due', membership should be 'Paused' instead of 'Cancelled' to allow a business to capture the final, unpaid renewal.

    2 votes
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  6. When a client late cancels or does not show up, as the operator, we should be able to collect a fee without calling or texting them for a zip code to enter.

    2 votes
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  7. It would be great to have the ability to add a "notes" option to the checkboxes and multiple choice that allows us to check something off PLUS add additional information to that line.

    I am also looking for a list feature that allows me to create a list (similar to checkboxes but without the checkboxes) that also has a text field next to each line when documenting vitals, dosage, etc. Right now, I am having to add them as individual paragraphs but it makes the chart so bulky with the spacing and its not very user friendly that way. The…

    2 votes
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  8. Keep accidentally closing when we want to add notes - makes more sense for the close to be the button on the far right!

    2 votes
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  9. Would be helpful to have an area on the Purchase orders where you can input if you used a supplier credit and did not have to pay for a certain amount of products.

    2 votes
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  10. It would be very helpful to have a marketing option for drip campaigns to remind clients to repurchase product.

    2 votes
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  11. Is there not just a simple way to see debit vs credit cards? that's the only thing i can think of that may be causing such a discrepancy in how much is collected vs what I' paying in fees. Offset should be charging guests 3% but I'm routinely paying 2.5% and the guests are paying 1.5%. If this is because they are all using debit cards I need to be able to figure that out without going down a back alley to locate and download a spreadsheet that I then have to reconfigure so I can actually read it.

    2 votes
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  12. We would love for confirmation texts to go out at 9AM instead of 2PM.

    2 votes
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  13. 2 votes
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  14. Allow provider to see the the service name in text message notification to providers on Client Bookings.

    2 votes
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  15. It would be nice if the system was smart enough to apply a 90-minute voucher to a 60-minute appointment and then have a 30-minute remainder. On the same topic, it would be very convenient if the system was smart enough to know that if a client has a voucher in their account that could be used to partially pay for a service that you would be given the option to do so. It something isn't exactly the same price then potential payment options are ignored.

    2 votes
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  16. Ability to have a different tip percentage prompts for different services. This is because on some high ticket items like Botox, Filler, etc. it is not customary to tip the same amounts as regular services

    2 votes
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  17. When a client is coming in for multiple appointments in a single day and those appointments are linked.. if they decide to cancel one single service, the system cancels all of the appointments that were linked together instead of allowing you to cancel just one of the services in the group.

    2 votes
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  18. Often alerts are business critical and the only way to see them is on dashboard. Staff that do not normally use dashboard do not see these alerts and it may be crucial that they are aware of the temporary issues despite not being in front of dashboard (or if someone dismissed the alert). Having these mission critical alerts go out to all service providers could mean the difference between disconnected massive confusion and collective working around.

    2 votes
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  19. It would be helpful to be able to access forms in the check-in app. When several guests check in under a group booking with one number we have to build out profiles and forms and have them fill out one by one. If they put their number in it creates a walkin appointment and you can't tie the walkin to the the already scheduled appointment. If we could go to their appointment and access forms there in the app that would speed along the check in process when there are multiple guests.

    2 votes
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  20. It'd be great if the appointment tiles in the Front Desk view changed colors depending where the client is in their appointment process so that receptionists can easily identify what stage the client is in.

    2 votes
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