Thank you Ben for voting. This is one of the biggest issues with this platform and its an issue on the reason they operate to begin with - merchant processing/business. We need to be able to have unique customizations directly through boulevard as we are not paying to utilize BLVD as a merchant processor but for our practice management and medical records. Not giving us an option to create a unique experiences that fits our brand is disheartening to say the least. The amount of work arounds we have had to create and money spent on outside app's to form a more efficient communication with our patients including utilizing a different merchant processor for our online wellness services is absolutely ridiculous. Boulevard has too many holes to operate in this space if those tasked with remedying the issue are not able to review practice requests and act immediately or within a short turn around timeframe to continue to thrive in this space. I feel as though I was blinded by the pretty appearance on the social media as well as through their marketed/branded products that were mailed to us... lesson learned but this is extremely disappointing.

Same! I don't mind things being somewhat opinionated, but it goes way too far with Boulevard. I find myself trying to come up with ways to work around limitations in almost all areas of the software on a regular basis!