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Ideas Hub

Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.

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7017 results found

  1. Enable new clients as a filter in the report for each service providers retention

    As a salon owner, the staff retention report should have an option to filter new clients per service provider. This would allow us to more accurately track how many new clients, versus existing clients, are returning to the salon.

    3 votes
    0 comments  ·  Reporting  ·  Admin →
    How important is this to you?

  2. we need the system to deduct loyalty points when services are refunded

    we need the system to deduct loyalty points when services are refunded

    2 votes
    0 comments  ·  Point of sale / Register / Checkout / Orders  ·  Admin →
    How important is this to you?

  3. Being able to manually override tax upon checkout!

    Our state doesn't tax sales over $500. So being able to manually turn off tax for certain services in one clients checkout would be amazing! I have to finagle the amounts every time which takes up a lot of time.

    2 votes
    0 comments  ·  Point of sale / Register / Checkout / Orders  ·  Admin →
    How important is this to you?

  4. Being able to see any service staff that edit service times to fit on calendar

    Allowing admin or really any staff to see inside of an appointment if service times have been edited at all. For example, If someone edits the customized service time for a provider to less time.

    2 votes
    0 comments  ·  Appointment management  ·  Admin →
    How important is this to you?

  5. The ability to export list of cancelled appointments

    The ability to export list of cancelled appointments in a microsoft excel file

    3 votes
    0 comments  ·  Appointment management  ·  Admin →
    How important is this to you?

  6. An internal change log for updates on services

    We should have an internal change log to show who and when service details have been updated. Sometimes our service details revert and change and our team is unable to tell who's updated what and when.

    3 votes
    0 comments  ·  Catalog creation and management  ·  Admin →
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  7. Repeating blocks and appointments- need more options!

    I need to be able to schedule repeating appointments- daily, bi weekly, ext....

    5 votes
    1 comment  ·  Admin →
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  8. Allow for scheduling staff members on an every other weekly rotation.

    Allow for scheduling staff members on an every other week rotation. Currently we have to add in staff on a wkly rotation and manually adjust if they work an every other weekend schedule.

    14 votes
    Waitlisted  ·  3 comments  ·  Admin →
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  9. Product Packages

    We use products for Botox and Filler. WE NEED TO BE able to create injectable (product) packages. We pre-sell Botox packages and are only able to do account credits. This doesnt make sense. NEED THIS ASAP.

    30 votes
    1 comment  ·  Admin →
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  10. Ability to open multiple charts, including previous charts and a current chart

    Allow staff to open previous treatment records more easily, without having to open and close the new and old reports to reference each of them.

    2 votes
    0 comments  ·  Forms & Charts  ·  Admin →
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  11. Client reschedule notification

    Can you add the notification option if a client reschedules also. It would be helpful to know real time about an opening in the books for the stylists so it can be shared on social media

    31 votes
    0 comments  ·  Admin →
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  12. Make Offer settings become a floating/moving box

    Make an offer's settings and attributes stay visible when scrolling the list of Offers so the information stays available for reference when reviewing all Offers.

    4 votes
    0 comments  ·  Other  ·  Admin →
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  13. Ability to move appts from one location to another

    Ability to reschedule or change an appointment's location without having to cancel and rebook.

    2 votes
    0 comments  ·  Appointment management  ·  Admin →
    How important is this to you?

  14. Display how much cash a client handed on completed order

    When a client is paying cash, and they do not hand out exact change, keep record on the completed order how much the client handed to us, as well as what change we owed them.

    13 votes
    0 comments  ·  Admin →
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  15. Automated Marketing for Canceled Appointments

    Create an automated marketing campaign for canceled appointments. Client receives a text and or email prompting them to reschedule their appointment after canceling.

    4 votes
    0 comments  ·  Admin →
    How important is this to you?

  16. when a guest books online it should ask for phone number or email and it will show if that guest already has an existing profile, so not

    when a guest books online it should ask for phone number or email and it will show if that guest already has an existing profile, so as not to create multiple accounts in database. there for saving all info and confusion

    9 votes
    0 comments  ·  Admin →
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  17. make charting possible on a desktop

    Make it possible to chart from a laptop and add forms

    1 vote
    1 comment  ·  Forms & Charts  ·  Admin →
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  18. Send Consents without Appointment

    Sometimes we need to send patients consents without them needing an appointment like membership consents or photo releases etc, however, there is no way to send consents to fill out without an upcoming appointment.

    4 votes
    0 comments  ·  Admin →
    How important is this to you?

  19. Allow tip on Duo at checkout for all forms of payment

    It would be nice if the Duo would allow the client to enter their tip amount and that figure would import to the check-out screen on the dashboard. It can be awkward for the receptionist and for the client to have to discuss the tip amount when they are paying cash.

    2 votes
    0 comments  ·  Point of sale / Register / Checkout / Orders  ·  Admin →
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  20. Link and ability to email client forms

    Why is there no way to send forms digitally?! My clients are not receiving there forms via email, and our for fill out went from 75% to practically 0. This is very frustrating considering every other system I have worked with has this option. This is a necessity to protect our businesses and not having this done before the client arrives wastes time.

    2 votes
    0 comments  ·  Forms & Charts  ·  Admin →
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