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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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7857 results found

  1. When we gift a client a gift card, we want to be able to send a formal copy, like what clients who purchase it online get, instead of just a receipt from in office

    6 votes

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  2. Set holiday closure schedule that reoccurs every year without manually re-entering.

    18 votes

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  3. 3 votes

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  4. a place to leave client information regarding their name - sounder client notes on their profile maybe having an additional tab similar to the like allergies/medications and having a spot for name pronunciations or adding a tag to hover over someones name that can be edited to reflect a preferred nickname or pronunciation as right now the best spot is in the alert section but that can get crowded fast

    1 vote

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  5. What we don't like

    Freehand drawing is clunky, especially for injection mapping.
    Marks connect unintentionally and are difficult to place accurately.
    Providers can't easily indicate different products on the same image, so charts end up looking "like a toddler colored it."
    There's no way to add clean text or a legend, forcing providers to hand draw letters and labels.
    Charting takes significantly longer, enough that they're paying providers extra time to complete documentation.
    We feel the current tool is built more for simple annotations than medical aesthetic charting workflows.

    What we'd like to see

    Text boxes that can be placed…

    2 votes

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  6. I love that customers can do a review in their follow up texts, but it would be even better if they had a link to give us a review on google. Otherwise, these reviews are only seen internally. I would like these great reviews to be seen by everyone.

    37 votes

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    Waitlisted  ·  2 comments  ·  Admin →
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  7. The eprescribe function is so expensive compared to MANY other eprescribe platform. I would like to do it all in one place but the cost is so excessive

    2 votes

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  8. 3 votes

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  9. Right now you have to upload photos one at a time, going back to your album each time to select the next one. It would save so much time to be able to select and upload multiple photos at once in a single step, similar to how other platforms handle it.

    2 votes

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  10. when a client books online and pays a deposit that account credit should automatically show up when checking out

    4 votes

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  11. There should be a deposit link or option sent to clients who are considered " walk ins" that are scheduled for a later time or date to ensure the stylist is compensated if they're a no show or just to solidify the appointment

    5 votes

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  12. There’s no way to expire gift cards. For example the system should allow us to put in our states guidelines and the gift cards automatically expire…

    4 votes

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    1 comment  ·  Other  ·  Admin →
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  13. 158 votes

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    Waitlisted  ·  3 comments  ·  Admin →
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  14. It's essential that we can customize booking priority when "first available" is selected by clients. The fact that there's no way for individual salons to pick which priority order their stylists are listed in is so frustrating for us as it's important to our stylists that we manage this properly. PLEASE FIX THIS!

    5 votes

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  15. The ability to input FLAT commission amounts per service, instead of percentages.

    6 votes

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  16. Ratings need to connect to google or somehow be made public!!!

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  17. Why does a client no longer receive emails/text messages, purchase receipts, appointment confirmation and reminders when they opt out of receiving marketing materials? Marketing, receipts, and appointments are different then marketing.

    2 votes

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  18. I am thrilled to hear you are adding integrations for affirm and klarna, I would love to see Cherry be added as another patient financing integration as well.

    2 votes

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  19. It'd be great to have a report where you can see NEW clients within a specific time frame, the service they got done, the sales their appointments generated, and their lead source. This would help us see how much new clients are bringing in vs. what they're costing us in campaigns–e.g. costs of Google ads vs. not just how many new clients from Google but how much they're bringing in. As of right now, there's no single report that does this. We personally have had to workaround the Referral Sources by Client report by playing around with filters, pulling a…

    2 votes

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    0 comments  ·  Reporting  ·  Admin →
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  20. Make a form accessible post treatment so that patients can have access to post treatment instructions!!

    3 votes

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