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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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8146 results found

  1. We would find it helpful if we could adjust how many loyalty points a client can use at one time.

    2 votes

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  2. Allow a set rate for all appiontments made from the website to have a flat rate of $50. Setting percentages is difficult and makes it complicated, if you change pricing then you have to go make changes for each service, staff member, etc. Creating too much work.

    2 votes

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  3. Clients can pay in full when scheduling appointments online

    2 votes

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  4. Other systems send out product used list to guest after the visit so they know what was used and are able to purchase said product.

    2 votes

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  5. Autostamp current date of charting and signing of form. this will be more efficient for our charting and the pts to get through forms.

    2 votes

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  6. If a client comes in and states they would like to do the same treatment they did for something in the past it is so easy to look at the history in their chart for a daily post but now using a treatment record it is time consuming to look and find a specific date and treatment. Wondering if the notes in charts can be transferred automatically to the the notes in the patient history to easily see what was done.

    2 votes

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  7. Google Analytics or Boulevard Report tracking to track clients who create a cart in the booking widget and don't complete the following steps. Having the ability to see what the exact drop-off points are would be most helpful for understanding where opportunities for improvement exist.

    2 votes

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  8. When a client pays for a membership with another payment method besides a debit or credit card, it would be nice to have a prompt appear to collect a card on file and record the client consenting to storing the card for the membership's renewals in the future.

    2 votes

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  9. When splitting payments, particularly when using the "Other" payment option, it would be helpful if the system only displayed the amount currently being charged to the card at the time of client approval, rather than the full original total.

    Currently, when discounts or alternate payments are entered under "Other," the original total still appears upfront. This often confuses patients, as they don’t immediately see the applied discounts or partial payments, leading to concerns and requiring additional explanation.

    It would improve the client experience if the interface reflected only the actual amount being charged at each step, with the full breakdown…

    2 votes

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  10. dont want to pay all the credit card fees and taxes from my portion of the commision split. with square i was able to calculate stylists commission after the fees are taken out

    2 votes

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  11. I wanted to ask if it’s possible to create a custom referral link instead of only using the referral form for the $1000 credit.
    I’d love to feature Boulevard on my website as part of my favorite resources and offer referrals directly through a link.
    A lot of people admire our setup, and it would be much easier to refer them if I could simply share a unique link rather than have every referral go through me manually.
    Is there a way to generate a personal referral link, or could this be something you enable? It would make referring Boulevard…

    2 votes

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  12. The deatiled line item report is an incredible report but I'm wondering if there is anyway to add a column that notes the retail products Cost to company?

    2 votes

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  13. We are offering annual memberships that include a set of services over the course of the year, 4 of 1 treatment, 6 of another, etc. Currently memberships only allow us to include monthly services as vouchers. It would be so helpful if we could set how many of each type of service they are allowed during the course of a 12 month membership.

    2 votes

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  14. It would be nice to be able to adjust a booking's client/name. As of now, having to cancel the booking, then rebook takes too much time at check in or check out, the guest typically has to wait, creating a bad experience.

    2 votes

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  15. There are required consent forms for underage clients, so it would be very beneficial and reduce potential errors to be able to manually add a form to an appointment via the API if the client's age is under 18. Otherwise, it must be manually added upon checkin or checked ahead of time by a Hello Sugar employee to send out, which could be missed.

    2 votes

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  16. I want to be able to apply a percentage of daily credit card sales to a separate business checking account. This should be managed under the bank account details under the account info section.

    2 votes

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  17. We need an easy way to identify and reactivate clients with vouchers that have recently expired or are expiring soon. Right now, the only option is to do Excel surgery, which takes over half an hour and still doesn’t give me a reliable list of clients. This process is incredibly frustrating for me and for our staff who do reminder calls and texts. The current reports do not show vouchers which are in an expired state at the moment in which I draw the report.

    While I can make a report of Outstanding Voucher Liabilities and change the date…

    2 votes

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  18. 2 votes

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  19. We have 3 chairs for IV infusions. We need the ability for 15 minute set up time at the beginning of each appointment so 3 people will not book at the same time. There is an option for transition time at the end, but we need the option at the beginning. IF 3 people book at the same time slot 1 patient would be waiting possibly 30 minutes to start if this cannot be corrected.

    2 votes

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  20. There should be a tab at the top next to "Manage, Marketing, Calender, etc" for products/services where it tells you the price of all products and services. Kinda like a search bar at the top.

    2 votes

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