8143 results found
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Clients should be able to purchase a membership and then have those perks applied directly to cart without having to do two transactions.4
Currently, we have a membership option that gives discounts at time of check out. It a client purchases the membership at checkout, those discounts are not applied. It must be two transactions, which is not ideal due to fees. Ideally, the client could add on a membership at checkout and the discounts be automatically applied.
2 votes -
Provide option for feedback on Billie (AI help agent)
When I start a help session I am first greeted by Billie. 9 out of 10 times Billie is not able to help me, and I get passed to a human agent. When I get passed to the human agent, I get to rate how my experience was with them, but not how my experience was with Billie.
Often Billie is frustrating and not helpful and it takes me pulling my hair out to get to a human agent. I would like the option to provide that feedback as part of the survey at the end.
I think the assumption…
2 votes -
Specify what counter/ MUA youre looking for
When booking a makeup service, make it more accessible or a requirement that the client has to choose what makeup counter they are wanting, or what MUA theyre looking for
1 vote -
Allow more than one product to be attached to service
Right now there is no way to add more than one product to service. For example, when creating the Dermal Filler Service, the only way to add the type of filler done is by adding on an additional service. You can't track inventory that way. For something like Sculptra, there is only one option so you are able to add the product on and track inventory. For Filler or Wrinkle relaxers, there are several options to choose from
5 votes -
Support Apple Pay (and Google Pay) for multi-merchant checkouts
Right now, when a checkout routes to multiple merchant accounts (for example, a stylist with their own merchant account), Apple Pay and Google Pay are not supported, so the client has to switch to a different payment method mid-checkout. This creates an unprofessional experience and forces a second payment step, even though the sale is already split behind the scenes. Please add Apple Pay and Google Pay support for multi-merchant processing so clients can pay once with their preferred contactless method.
1 vote -
refresh report
Add a button to refresh the report and pull the most recent data on demand.
2 votes -
automation for membership savings on ipad before checking out
I would like an automation during check out, after confirming total purchase another pop up to show clients what their total savings would be from today's purchase and from the last year total if they joined the VIP program and asking if they would like to join yes or no
1 vote -
Remote Calendar
Allow for practices to set up a "remote calendar" for the purposes of off-site visits. This would not tie appointments to a specific physical location, and we could transfer appointment parameters (i.e., appointment type and time needed) when working at off-site locations. Likewise, clients could have the same great booking experience across all sites, including physical and remote.
5 votes -
Gift Card
Increase the value of gift card maximum, and allow for multiple gift cards to be purchased in one online session with the option to send to multiple individuals.
2 votes -
Chart Review in waiting
One location for all authorized providers to be able to review any pending charts rather than having to go by 1 day at a time to review charts that need review. This allows multiple providers to help clear the list at any given time and a push notification to the providers that there is a chart waiting for review pending.
3 votes -
2 votes
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gratuity prompts don’t show for gift card payments
Instead of Manual set up for gratuity if a client is using a gift card, Gratuity Prompts should show for gift card payments on the Duo app.
5 votes -
keep typed messages that aren't sent yet
Typed messages to clients should stay in the message line even if they are not yet sent. Sometimes we get interrupted while typing a message to a client and have to leave that screen. The messages delete automatically and then we have to start over.
2 votes -
More features on the app.
Offer access to messages, client contact info. I like that it lets you message someome but it comes from your personal phone number and not the blvd texting number. Can't view their birthday or address on the app client profile. Just more features on the app like online has.
2 votes -
Be able to block off the schedule for certain services on certain days.
Be able to block off the schedule for certain services on certain days. For example: we have events on Thursdays and Fridays a couple times a month at a location other than our office that require appts. But we can't block our schedule for the day. People book other services than our event and we have to immediately reschedule because we won't be in person at the office. Does that make sense??
1 vote -
request
There needs to be a feature to mark clients as request or non-request. This is VITAL to have fair books and balancing the books to ensure all service providers have a fair shot of building their clientele. Our old booking system allowed us to mark each individual appointment as request or non request with a clear color on the appointment to make it visable. The only way to on boulevard is adding a color tag, which adds to every service the client books (not helpful if they're seeing multiple service providers on the same day)
1 vote -
text message confirmation
Our clients do not know that they need to go to the manage appointment to complete forms. Everyone that comes in, do not have their forms completed which is time consuming in the spa. I suggest putting a "complete paperwork" button above the manage button in the appointment confirmation text.
1 vote -
Pro App Metrics
It would be great to be able to see in the metric area of the app, a breakdown of each product sold and the price. To track income better as a commission stylist, and having a receptionist checking out guests.
1 vote -
Currently Lacking Enough Permission Control
Currently, it appears that the ability to edit products, SKUs, services, and related operational settings requires granting “Manage Business” access through the gear icon. The concern is that this also appears to give the user access to areas they should not necessarily control, including permission groups and staff privilege settings.
This creates an internal-control and security issue for businesses that need to delegate operational setup tasks without also delegating access-control authority.
A business may reasonably need a manager or operations staff member to:
- Create and edit products
- Add or edit SKUs
- Manage inventory-related product details
- Create and edit services
- Update…
1 vote -
control manage business
Right now, it appears that the ability to edit products, SKUs, services, and other operational settings requires granting “Manage Business” access through the gear icon. The problem is that this also gives the staff member access to areas they should not control, including the ability to edit permission groups and potentially change their own or other users’ privileges.
For our practice, this creates a real internal-control and security issue. We need to delegate operational setup tasks to trusted managers — for example:
Creating and editing products
Adding or editing SKUs
Managing inventory-related product details
Creating and editing services
Updating service…1 vote
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