8143 results found
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customize automated messages for membership cancellations
When a membership is canceled, it would be helpful if we could customize the automated message or email sent to the client. Right now, there is no customization, and it would be helpful to customize that message. We spend a lot of time as a business nurturing the relationship and working with clients, and to send such a simple and cold email just does not seem fitting.
2 votes -
Business-wide list of custom payment methods to enable at location level
Currently, custom payment methods are entered at each location via the Manage tab. All locations could be using the same payments such as Alle, Aspire, etc but must be entered every time a new location is added. Additionally, the payment method name must be entered exactly (upper cases, no extra spaces) in order for them to be recognized as the same in reporting across locations.
Because multi-locations often only use the payment methods offered by corporate, it makes more sense to have this set up via the gear icon, and each location and toggle on the ones they will be…1 vote -
payment link
Service Payment Links & Prepaid Service Checkout
Overview
Allow businesses to generate and send a payment link to a client for a specific service, package, membership add-on, or custom bundle of services, enabling clients to pre-pay before their appointment.Use Cases
A client wants to purchase a single treatment before scheduling.
A provider recommends a treatment plan during a consultation and wants to send a payment link afterward.
A client wants to prepay for a package of services.
Front desk staff need a simple way to collect payment from clients who are not physically present.
Clinics want to secure commitment…4 votes -
Ability for clients to access the forms they previously signed on the blvd app
Clients should be able to access the forms they previously signed on the blvd app or website through their login, as it often includes consent forms and details about pre/post care
1 vote -
Add-On Groups + Selection Requirement
It would be great to have our add-ons sit under specific groups for online booking, as well as having the ability to make it a requirement for each specific group (similar to Service Modifiers).
Use Case: Nail clients are required to select a design (or no design) and removal services (or no removals) for each time they book online. Reasons for this is because some clients do not select designs or removals, but want/need them, and it becomes inefficient having to reach out to clients to inquire about these two add-on services, then needing to reschedule appointments to accommodate.
While…
1 vote -
1 vote
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IPAD upgrades
Fixing IPAD checkout issues.
-Fix the issue where if the Ipad app is not on, it should not allow you to checkout the client (currently it automatically charges the card on file without asking for gratuity).
-allow clients to still leave a gratuity after applying a full credit (i would have to leave a penny as a balance in order for it to allow a gratuity)
-If clients use the same phone number for multiple profiles, allow them to check in for ALL of them (families, partners, etc)1 vote -
MAJOR upgrades to the mobile app.
MAJOR upgrades to the mobile app.
Allowing us to:
-open up our schedule through the app
-refund clients from the app
-checkout/apple pay with the app
-block out the entire day without having to do it individually for each staff1 vote -
Cash change as credit memos
If a client pays cash and no change can be given, it should automatically be placed as a credit on the patient's account to be used toward in the future.
1 vote -
Hover over the icon to see who is logged in to ensure everyone is using their own profile in a busy office with several users
We have a busy MedSpa with multiple users. It's imperative that we use our OWN log in. I wish we could just HOVER OVER the silhouette person icon (in top right of the screen) to see WHO is logged in (in case they didn't log out, etc) so that we keep our records accurate. Thank you !!!
1 vote -
detailed line item for order history
when scrolling through a client's order history, it should say the detailed line item of what the client actually purchased instead of just the order number. this would make it much easier to see the date a client actually purchased something, or made a first payment and a second payment toward something. it is inconvenient to have to click and open individual orders to find out what the purchase was for.
1 vote -
Having the ability to drag the bottom of appointments to shorten/lengthen them.
Having to go in and edit appointments during check out is really inefficient. Id love to be able to drag the bottom of the appointment up or down to save time.
4 votes -
Specify type of cancellations in client history
When a client no shows, their appointment history simply shows it as a "cancellation."
1 vote -
Adding the spa home location in the main client list would be very beneficial.
Adding the client's main spa home location to the main client list would be very beneficial. Since this information is vital for many specific functions, it would improve efficiency. Filtering and then searching for the specific profile is slower.
1 vote -
gift card terms and conditions
Please add a place to add Terms and Conditions for Gift Card purchases to the recipient email that is sent. Expiration dates, blackout dates, etc.. the client that receives the gift card is unaware of these.
1 vote -
Ability to confirm a credit card has been captured for online bookings.
We need a way to verify a credit card has been captured for online bookings before the actual appointment.
4 votes -
give separate merchant accounts access to block time on their own account
give separate merchants access to their own merchant account
1 vote -
to do
A to-do list that is able to be check marked
1 vote -
Add symbols or iconography that indicates on the appointment that the client has account credit, vouchers, discounts, to use.
Not only on the appointment in the calendar and front desk view, but checkout button should also have graphical indicator that there is a pending item that can be added to the checkout such as a deposit.
1 vote -
Amanda Wilson - Pure Glow
The system should notify you when you are about to double book a slot and/or if there are no appointments available for the time you have selected in the client appointment window.
It's inefficient to have to tab over to the calendar to check for open time slots and then click back to update the timing.
1 vote
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