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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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8144 results found

  1. I would like the ability to block junk/spam messages on the messaging tab

    1 vote

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  2. Loyal clients like to take advantage of promotional gift cards. When they also want to enroll in a membership, they can't use those gift cards that are often hundreds of $. It would be great to be able to use a gift card on file but still require a credit card so that card can automatically be charged for renewals once the gift card runs out

    1 vote

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  3. There isn't a way to give staff schedule visibility without also providing access to client information through appointment details. Even when only "View Availability" is selected, even though the staff member can't see the clients' name on the calendar, they can click on "Schedule", "Cancellations", and "Waitlist" and gain access to client info.

    We need a way to be able to limit the staff from viewing any and all client data and only see the providers' calendars have appointments scheduled.

    Since the permissions work as a package, when we enable "View all appointments" to see the schedule, staff can click…

    1 vote

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  4. We would like a report that shows client conversion rates from consultation appointments

    1 vote

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    0 comments  ·  Reporting  ·  Admin →
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  5. Allowing individual stylists to see only the clients on their waiting list and not the salon as a whole, would allow them to focus on getting those clients scheduled. It also allows them to retain clients as well as opportunity to add to their book.

    1 vote

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  6. The iOS app shows client email addresses, and has a handy "email" button that will create an email in the iOS mail app. But, if you use another app for company email you have to screenshot the client page, then use text recognition to copy their email address to paste it into the email app (you can't copy it from the iOS email app for some reason, you can see it, and select it, but can't copy it). Or you have to try to manually type their email, which isn't always the easiest combination of letters and numbers.

    You can…

    1 vote

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  7. Can we please include the name of the service booked and the location in the text notifications sent to providers? Since we have multiple locations and providers work across different sites, this would be extremely helpful. Additionally, can admin be texted as well about all appointments being booked as well?

    1 vote

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  8. When you click on a client's appointment in either the calendar or front desk view, it would be helpful to have a "send message" button next to either the "Edit" or Checkout" button. It'll save time rather than clicking on their profile, clicking messages, and then sending a new message

    1 vote

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  9. I'd like to be able to add two service providers to one singular service when applicable. This will be incredibly useful when we have one main stylist and one assistant stylist working on the same client on the same service. Our Main stylists will rotate across various clients while our assistant stylists will do various tasks in each service (shampoo, blow dry..etc).

    Currently, we're unable to do this, which directly affects the assistant stylist's schedule. They are unable to see what is on their calendar for each day if they're not assigned to a service.

    If I create a second…

    1 vote

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  10. Using Blvd authentication for a custom staff app would help with streamlining the staff experience, as well as backend workflows (no need to host staff database, less breaking points)

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  11. We offer services that require the artist time to set up BEFORE hands on time with their guest. Having a "Setup Time" or "Pre-service Transition Time" option would be especially helpful and necessary.
    There is the option for "Transition Time" which adds time after the service is completed but does not allow set up time. Both are a great and necessary option!

    1 vote

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  12. The admin team can communicate privately within the platform, ensuring these messages remain hidden from the service providers.

    1 vote

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  13. There should be a way to set custom no-show fee for shorter and longer appointments. We have somewhere from 15minutes to 3 and half hours, so charging a flat no show fee would not be fair neither to our practice nor the patients. We are a med spa and we don't list our pricing on the online booking site for everything, so we cannot use the % of the service price. Thank you for your consideration.

    1 vote

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  14. Please make a log on appointments that show WHO left a note, and WHEN it was left. (not client profile notes- specific appointment notes)

    1 vote

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  15. 1 vote

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  16. Pls make it so you can auto-apply discounts to the REMAINING appointments, not all of them. No one ever wants to discount already-booked bookings. The goal is always to make more money, not less.
    In general, pls fix the offers and make them more usable- not stackable. We cannot even use the auto apply at all because it can be stacked.

    1 vote

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  17. An alert at check out for service that has already been paid for when booked on line.

    1 vote

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  18. Autosave email/text marketing campaigns while you are working on them, or provide a save button to save any changes while in editing mode. In the case the screen refreshes or logs you out - you won't have to start all over again.

    1 vote

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  19. Botox only on Wednesdays or First Friday or ...
    Special Event Services only able to be booked for specific date of said event.
    Without having to set up seperate resources and schedule them accordingly. When you have a ton of resources already for all of your rooms and specific equipment, having to create resources just for a specific and occasionally used services it's clunky and cubersome

    1 vote

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  20. Cancellation Charges for specific problem clients only. Not all of our client base.

    1 vote

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