8145 results found
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No Cancellation Policy shall appear without our consent at checkout.
Urgent Escalation: Misrepresentation of Cancellation Policy on Client Checkout Interface
Dear Boulevard Support,
I am writing to escalate a serious issue regarding the way our cancellation policy is currently displayed during the online checkout process on Boulevard.Despite having implemented a custom cancellation policy that clearly links to my website via the designated URL, the platform still displays default messaging regarding cancellation fees. These statements do not reflect my actual policy and may lead clients to believe that they will be charged fees, which is false and misleading.
Furthermore, I have set my cancellation deadline to 3 hours before the…
2 votes -
Enhanced Notifications
We do both in office and virtual appointments. It would be nice to personalize client notifications based on specific appointments with specific instructions for the retrospective appointment vs overarching generalized notifications. It can be confusing for the client when something is virtual vs in office.
2 votes -
Update staff schedule API
schedules are created via another platform that is easier to manage thousands of employees across locations. area managers are then responsible for replicating these in boulevard, but far too manual to be confident in their accuracy, especially when considering schedule changes that may happen later. By having an API, there is greater confidence in the bookable availability in blvd.
2 votes -
message center auto attendant links back to client portal
You built two beautiful things....now pls connect them. The client portal is fantastic, and so is the new attendant. The auto attendant should have the ability to have a prebuilt link in there that says, "we are away from our desk but did you know you can self-serve many issues through the client portal (insert link)"
We alllllll want to do less work. Help us teach people how to do it for us.
2 votes -
A comp button when not charging a client for a service. It's frustrating to have to "check out with card" even when the balance is zero.
If we are not charging a client for a service it would be nice to have a "Comp" button instead of having to go through the whole "check out" process as if we are using a card as that's the only option. I also am unable to check out a client from home without the Duo even if they have a $0 balance.
2 votes -
Pls make the loyalty program points system easier to understand
It is so hard to understand and I cannot understand why. It should be a very simple setup of every 100 dollars spent = x
Whenever I have to work with it we have to call chat to explain our dollar amount set up.There should also be an auto-send email about loyalty points so it can be used for marketing, ie, it should talk to other things.
It should also have an auto-enroll (if you want it) toggle. Our reception has so many boxes to tick when making a first-time apt; it's a lot.
2 votes -
give the option to copy notes from appointment to client profile
When cancelling an appointment, give the option for the notes left on the appointment cancellation to automatically copy into the client profile notes also
2 votes -
Merchant account update confirmation
We would like to be automatically notified of any merchant account updates / changes. This way, we do not have to reach out to support for a current status.
2 votes -
Self Booking overlay Webflow compatibility.
We would like the self booking overlay to be compatible with Webflow. Currently, this is a limitation that makes the use of online booking not as seamless as it should be.
2 votes -
Additional information in reminder texts
We would like reminder texts to contain (date, time, services, and provider). This way clients have more information at a glance.
2 votes -
Scrollable/Collapsible paragraph fields
For long text in forms, make paragraph fields scrollable/collapsible so that they take up less space and are easier to scroll through.
2 votes -
Checking out clients who want to purchase a digital GC
Would like to have all the options for digital GC at time of check as is when they purchase online. Would also like the option to have dollar amount or service and gratuity. Capability to email the recipient and/or print GC.
2 votes -
Membership and Card On File Options For Charging
We should be able to charge the membership card on file for the cancellation policy. If there isn't a payment card stored it won't allow you to bill them. Any card on file should be able to be used for payment.
2 votes -
Blur out opened new booking notifications
It would be helpful if the notifications blurred out after they have been clicked on to be completed. This way we would not have to keep track of each name done as we've finished the prior person.
2 votes -
Custom Client notes section
We would like the ability to add an additional section under Client notes similar to "Medication" and "Allergies"
2 votes -
2 votes
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Bi-weekly hours Business Is Open
We need to be able to have the option to have alternate hours for certain days etc. For example we are closed every other Monday but right now we only have the choice to put open or closed. If we can make our service providers schedule bi-weekly, it would be very helpful to be able to have our business hours have more flexibility in what we show as our hours of operation as well.
2 votes -
Filter gratuity
currently have to manually click each transaction to see gratuity total. could there be a way to filter gratuity without having to click every single transaction to check
2 votes -
Membership discount offers set to auto charge for x amout of months
We run promotions on memberships and we want to allow the discounted membership price for x amount of months from the date of sign-up. We want the discounted offer to auto-renew for those certain amount of months without having to manually change the price for each client that signs up. The initial discount price is charged at sign up but reverts back to the original price of the membership at the next auto charge. We need the discounted charge to auto-renew for a certain amount of months. It's difficult to manually modify each clients charge when the clients are all…
2 votes -
confirmed v. request pending
when a client books the confirmation screen should just say "confirmed" rather than "request pending" everyday we have clients calling us to see if their appointment has been confirmed.
2 votes
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