7577 results found
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CREDIT CARD REQUIRED FOR SCHEDULING INTERNALLY
Please give us the option to require that staff collect credit card information prior to any service scheduled. Again, we are working hard at our small business just like those of you who started boulevard.
With this being said these types of ideas that we suggest NEED administrative level feedback.
We need to be able to require services scheduled on the backend have a credit card on file to minimize potential revenue loss. Workarounds are what I have started to tell other business owners what they are signing up for if they choose to work with this platform.
I am…
2 votes -
Packages and Memberships should be separated from Products in the Checkout process for reporting and LOYATY POINTS!!!
Currently all Packages and every Membership transaction ends up in Product reports when they may not have anything to do with Products. Which also gives the purchaser excessive loyalty points!!!! which then creates manual work to go through each clients profile and remove the points to avoid giving additional discounts when they are already receiving perks from the package or membership. We "should" be able to choose to assign points with those purchases not forced to and have to undo it. This is a major time and function issue.
We have to run reports daily of the previous days' purchases…1 vote -
Please make it easier to view all future waitlist appointments instead of day-by-day waitlists.
Please make it easier to view all future waitlist appointments instead of day-by-day waitlists and make it easier to delete past waitlisted appointments in bulk instead of deleting singular appointments at once.
1 vote -
Late Patients - Automated Courtesy message
Settting for automated messages to patients as soon as the grace period of 10 minutes hit
5 votes -
Increased accuracy documenting fine details
Allow for documentation of finer/thinner pencil lines. This will increase accuracy with documenting filler placement. The pencil lines now are very thick and it's hard to show details.
2 votes -
Adjust the booking flow to require a designation of REQUEST vs NON-REQUEST.
Adjust the booking flow to require a designation of REQUEST vs NON-REQUEST. Currently not required to book the appointment and it's easily overlooked in the booking process. This is an important KPI that we are missing accurate data on because of this flawed process.
1 vote -
Create API for orderPackageAdd to sell packages through an online store
This would allow businesses to begin selling vouchers online through their websites.
1 vote -
Enhanced Client Receipts for Treatment Transparency
Implement an updated receipt format that itemizes injectable services by including the exact number of units administered (for example, neurotoxin treatments).
Currently, clients frequently call requesting documentation of how many units they received. The only way we are able to provide this information is by taking a screenshot from the chart and emailing it manually, which is time-consuming and inefficient.
5 votes -
Ability to specify service for Automated Campaigns
This would allow businesses to differentiate their automated campaigns aimed at retaining clients by specifying audiences by service name / service type. For example, a haircut client should reminded to book sooner than a client who receives a keratin treatments. Similarly, clients who receive facials needs an earlier reminder to book than a client receiving neurotoxins.
1 vote -
Resource Only Services
We have a sauna and cold plunge, which does not require a provider but does only fit 6 people. Being able to configure resource only services would be great for this, but currently all services require a staff member to book
2 votes -
UPDATE BOOKING WIDGET
I just had another client come in and have to book in person because he couldn't figure out how to get a service out of the cart with the booking widget. People don't know to hit the service to get the button to remove the service. Also, the back arrow on the widget is sooooo small and in an area that people aren't looking. Please make it big and put in a spot where people can see it. PLEASE, please, please... update the booking widget! I would have lost that client if he didn't come in to book his appointment.…
4 votes -
Boulevard Duo NEVER WORKS + Support Issues
Hi everyone. I’m genuinely looking for insight because we are at a breaking point.
We are a busy medical spa processing high-dollar transactions daily, and the Boulevard terminal issues have become incredibly disruptive to our operations. There have been multiple instances where the terminal simply won’t process payments at checkout. We ask patients to re-run their card several times, they call their bank while standing at the desk, and the bank doesn’t even see an attempted transaction. It’s embarrassing and it undermines trust at the end of what should be a seamless visit.
For context:
• We have the newest…2 votes -
appointment reminders
When we are setting same day appointment reminders for patients, we should be able to set it to two hours out from the appointment and not get locked into picking one singular time for all appointment reminders to go out (ie. 7a, 8a, 9a, etc). It would be more courteous to the patients who have appointments scheduled later in the day.
4 votes -
Add admin API mutation for GIFT_CARD to be an OrderPaymentMethod
Add admin API mutation for GIFT_CARD to the OrderPaymentMethod
This would be an input via type: OrderPaymentCreateInput
through field: method via type: OrderPaymentMethodCurrently, only ACCOUNT_CREDIT and CARD exist as options.
1 vote -
Affirm, Klarna, Afterpay
We need to be up with the times!!!!! BLVD is the only platform in our industry NOT allowing use of Affirm, Afterpay, Klarna, Cherry etc. I understand you can use it outside of BLVD but why????? Makes sense to integrate it into the platform!!!
5 votes -
bulk reschedule
Need to be able to move all appointments from a terminated staff member at once instead of one by one.
1 vote -
Download data to excel
I'd like to download services, client lists, and price lists to Excel. It would be much easier to see the bigger picture for yearly planning and price increases if I could view all the data on one page rather than opening each service individually for each stylist. It's tedious and a huge time suck.
1 vote -
2 votes
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Adding "grid lines" as a camera feature when taking photos in someone's chart
When taking a photo in someone's chart (ex. aesthetic note) can we add grid lines so that photos are more consistent. Uploading photos are a hippa violation so we would love to be able to upgrade the photo taking features.
4 votes -
online product sales
If Boulevard is able to generate a notification when an online appointment is booked, it would be extremely helpful for the system to also generate a notification when an online product or membership is purchased.
Currently, our workflow requires manually reviewing daily sales each morning to determine whether any products or memberships were purchased overnight. This process is inefficient and creates opportunity for missed orders.
A notification pop-up in the Notifications area — similar to the online booking alert — would allow these purchases to be immediately visible to our team. Ideally, the notification could be marked as “read” once…
1 vote
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