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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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7705 results found

  1. Make a way to access employee schedules outside of the spa. For HIPAA purposes, our system is IP restricted, however, staff cannot access their schedules, so they are constantly double checking on schedules by phone. Why can't there be a way to have access but not to client list or details? Then you have to recheck the IP box the morning of their shift or they get the "forbidden" message when they try to log on in the spa.

    1 vote

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  2. It is absolutely unacceptable that my calendars cannot sync and block time. This has been the worst change for my business ever. I regret my choice to switch.

    1 vote

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  3. It would be great to be able to see a count of the amount of clients that are set with each Referral Source with in a report. Instead of manually calculating each source.

    1 vote

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    0 comments  ·  Reporting  ·  Admin →
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  4. I need a report that shows how much $ we did by specific services. I also need it to be broken down by cash, cc, allē, etc. We need to know how much we spent on products to perform services and then subsequently how much we brought in. Highly important!

    0 votes

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    0 comments  ·  Reporting  ·  Admin →
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  5. When booking an appointment, it is extremely inconvenient and time wasting when the system automatically chooses different rooms for each separate part of a client's appointment, if they are doing multiple things. This is very counterintuitive and it's so frustrating to have to correct it all during booking and/or after booking for all the appointments that were mass transferred when we switched to this software. It should automatically keep you in the same room. Its much more efficient to only have to correct 1 piece of an appointment, on the rare occasion when we have to change a room.

    1 vote

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  6. when clients are wanting to be on waitlist for a certain employee, it should tell the client the employee's hours/ what days they work so they don't put themselves on the waitlist for a time or day they are not here.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  7. I would love to be able to set a default calendar view. It is very time consuming that whenever we refresh or log in the calendar view switches. It will just decide this time it is going to show 1 day, 1 team member and all the resources. For instance, I personally like to see a full week at a time so every time I go to the calendar, I have to toggle off all the resources and toggle on the staff and then choose the week view. I would like to be able to set it the way I…

    9 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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  8. I would like to get a report that can forecast the future appointments with a dollar amount. I see that the report for Service Sales Report can give a forecast of the service count and appointment count however does not show $ amount.

    Is there a way we can make a custom report that will include these forecasts?

    4 votes

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  9. Allow the forms to be translated to spanish for patients to have an easier time when submitting forms and then can be translated back in English to the business. Will make the flow of the practice operate a lot smoother

    5 votes

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  10. it would be great for clients to get automatic messages 3-6 months after their visit reminding them they are due to come back.

    1 vote

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  11. It would be helpful is the notes on the waiting list were visible without opening the specific wait-list entry. It creates a lot of extra steps (and time) when trying to fill a spot (before it gets filled online, or by another employee)

    1 vote

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  12. 1 vote

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  13. Would like options to remove tip sale from the receipt text and emails.

    1 vote

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  14. account credit adjustments is a sale type in reports like detailed line item. the reason is important to be able to better understand why manual adjustments are happening

    4 votes

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  15. Please add the option to add the booking link in the new auto-responses for ooo hours and away messages.

    4 votes

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  16. As an owner and a practitioner of a medical spa, it is frustrating to have to to individually deselect all the resources and/or providers for that particular day(s) that I am trying to view each time I log in. Would love the option to deselect all.

    4 votes

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    1 comment  ·  Admin →
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  17. It would be extremely helpful if we could add notes to an invoice while the invoice is still open. Now, we have to close the invoice then go back in to the "order" to add a note. Our providers creates the invoices in the room with the patient so this feature would be helpful for them to add notes in the invoice for front desk to see or even for front desk to add notes.

    12 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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  18. I’d love to suggest a feature enhancement regarding form completion frequency. Currently, the available options are limited to “at first visit” and “at each visit.” It would be incredibly helpful to have more flexible, intelligent options for how often certain forms need to be filled out.

    For example, the ability to set forms to be completed:

    Manually (at staff discretion)

    Once every X days/months (e.g., every 6 months or annually)

    Once per treatment type or category

    After a significant update or policy change

    Based on patient-specific factors (e.g., age, medical history updates, etc.)

    Having these additional options would greatly improve…

    4 votes

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  19. Guests should automatically receive a copy of any intake forms they complete and sign. This ensures they have a record of the information provided, the policies acknowledged, and their agreement to our terms.

    3 votes

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  20. Have a function that creates a blocked time or event for the entire staff. This would be great for marking out meetings, trainings, etc..

    8 votes

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