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  1. We have member pricing of product units that we have to manually enter - this is a set $ amount - we were told to solve for the percentage but you cannot add decimals in the % discounts.

    1 vote
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  2. would like the option to do either physical or digital gift card when checking out a client for gift card purchase

    2 votes
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  3. If patient doesnt have CC on file, Need missed appointment fees to auto add to next appointment checkout AND have a distinctive color/etc to flag staff patient has a balance. Very awkward right now. Have to notice there is a balance, pay it separately etc.

    2 votes
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  4. since the most recent update to the reports, the date range functionality has an error in it. I see 2 different problems. When picking a date range by clicking on the dates on the calendar, it does not accept the dates that are entered. The only way to do a custom range now is to enter it into the boxes at the top of the window.

    Also, when running multiple reports for a specific time range(for example, the previous month), you must now enter the date range for each report. Previously, the date range would remain the same until you…

    2 votes
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  5. We would like the ability to modify / add custom Line Item types to products and services. This way in reporting, we can filter by these custom types.

    1 vote
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  6. Currently when you create an offer it only allows to apply the discount to the item (per item). With this clients are able to use that discount on multiple items that are eligible. Can you all create a "per transaction" option for discounts, so that the client can only receive the discount towards the total transaction. For example, I currently have a $25 discount code. If a client books a massage and facial online they will save $25 on each item saving $50 total. With a "per transaction" option, they would only be able to save $25 total.

    19 votes
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  7. Avalon Lasers would like there to be an chat option in the dashboard to chat with internal employees in the business.

    8 votes
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  8. Make the commission report able to toggle so the business charge can be taken out after the providers commission % is figured.

    1 vote
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  9. When commission calculations are done the backbar for the service should still be deducted.

    1 vote
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  10. Report that shows only memberships that were purchased online.

    3 votes
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  11. Request: Ability to leverage dynamic variables (e.g., Studio name, studio phone number, etc.) within Forms & Charts so that one form can be leveraged across all locations but contain the studio's specific information when requiring a client to complete.
    Use Case: For multi-unit scaling purposes, they want to be able to have one form that all locations utilize, but they want the form to surface each location's specific contact information via dynamic field variables embedded within the form. When a studio goes to send a client the form, that studio's information is populated in the form. It is not scalable…

    1 vote
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    1. Commission Control on Employee Discounts – The ability to limit or exclude commissions on services and products purchased with employee discounts. This would help maintain fair compensation structures while still offering staff perks.

    2. Minimum Purchase Requirement for Promotions – The ability to set a minimum spend before a promotion is applied (e.g., “Buy $200 in gift cards, get $50” would only apply when the full $200 threshold is met).

    3. Exclusion of Discounts from Being Combined – The ability to restrict specific promotions from stacking with other discounts (e.g., preventing a service discount from being combined with a retail promotion). This…

    1 vote
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  12. Adding who completed the order on the first page, "orders" or even on the purchase itself vs, having to open every receipt to see.

    1 vote
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  13. let us have the ability to create letters and send to certain clients, example: cancellation policy when they no show or arrive late.

    1 vote
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  14. We have a prospect that needs to be able to associate 2 providers to a bill or membership.

    Example of the providers & use case:
    1. a selling provider (like an MD) that recommends a treatment
    2. provider that actually does the treatment (like a nurse)

    Goal is to be able to track who’s selling and providing treatment.

    • Requested by Laser Lounge (prospect)
    2 votes
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  15. Ex: client is granted account credit (whether due to membership sale, account balance sale, account balance refund, etc) at Location A but redeems the credit at location B

    5 votes
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  16. We would love to automate reminders via text/email that are specific to the procedure being performed.

    For example, a microneedling patient may get a text reminder 3 days prior to their service to stop retinol, and another text the morning of the appointment to remind them to start their numbing 1 hour prior to their appointment time.

    This could also be applied post-service as a way to follow-up, so a filler patient may get a text the following day to check in on them, or a laser patient could get a follow up text 3-7 days after their appointment.

    9 votes
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  17. would like two-factor authentication on gift card purchases to ensure the name on the card matches their profile

    1 vote
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  18. I charge by area so it's always a flat rate. Since we need to manually count how many units are used, it would be helpful to be able to add in the inventory units after checkout so the patient doesn't have to wait while you calculate how many units were used.

    1 vote
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  19. Offers currently don't allow much wiggle room. For instance we'd like to offer $50 off gift cards of $250 or more, however when we input the $50 off it will take that off every gift card purchased regardless of the amount. There needs to be more rule ability for businesses to maximize the offers they have for clients.

    6 votes
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