8357 results found

1. List messages by date rather than "days ago".

   When you refer back to the messages rab under a clients profile, It lists them with "_ days ago" versus the date. This is weird? why not just list the date so we dont have to count back?

   3 votes

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   1 comment  ·  Client lists and profiles  ·  Delete…  ·  Admin →
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2. Client Portal Account Credit

   I love that clients can see their available vouchers on the client portal as well as what their membership perks are. I would like them to also be able to see their account credit balance on the portal.

   249 votes

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   Waitlisted  ·  28 comments  ·  Delete…  ·  Admin →
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3. Auto-populate treatment date on charts

   This would allow today's date to be automatically populated onto a chart

   4 votes

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   0 comments  ·  Forms & Charts  ·  Delete…  ·  Admin →
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4. Service Packages with Integrated Product Bundles

   I would love the ability to create packages that include both services and retail products as part of a single bundled offering.

   Current Limitation:
   At the moment, packages are limited to services only. This creates friction when trying to sell results-driven programs that require both in-spa treatments and consistent at-home care.

   Why This Matters:
   For many of us in the skincare industry, results come from a combination of professional treatments and homecare. Being unable to bundle products into packages makes it harder to:

   • Create true transformation programs (e.g., acne, pigmentation, anti-aging)
   • Increase retail sales in a structured, intentional way
   • Simplify the client purchasing experience

   Ideal Functionality:

   • Ability to add specific retail products to a package
   • Option to allocate products across visits (e.g., cleanser at visit 1, serum at visit 2)
   • Inventory tracking tied to package redemption
   • Clear reporting on package revenue split (services vs products)

   Impact:
   This would allow businesses like mine to create higher-value, results-driven programs (similar to treatment plans or “skin journeys”), ultimately increasing client retention, retail sales, and overall revenue.

   Example Use Case:
   A 12-week acne program that includes:

   • 6 treatments
   • A cleanser, treatment serum, and SPF All sold as one seamless package.

   This would be a game-changer for results-based businesses.

   I would love the ability to create packages that include both services and retail products as part of a single bundled offering.

   Current Limitation:
   At the moment, packages are limited to services only. This creates friction when trying to sell results-driven programs that require both in-spa treatments and consistent at-home care.

   Why This Matters:
   For many of us in the skincare industry, results come from a combination of professional treatments and homecare. Being unable to bundle products into packages makes it harder to:

   • Create true transformation programs (e.g., acne, pigmentation, anti-aging)
   • Increase retail sales in a structured, intentional way
   • Simplify… more
   11 votes

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   0 comments  ·  Catalog creation and management  ·  Delete…  ·  Admin →
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5. Can you guys create a subcategory within a category? it would help clients understand things a lot better.

   category within a category, So like one big category and then sub categories. Example: Click Advanced Facials > Custom facials (or device facials) > then shows hydrafacial, glacial, etc.

   4 votes

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   0 comments  ·  Client experience (online booking, portal, etc)  ·  Delete…  ·  Admin →
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6. Buy One Get One Free/50% off, sale/coupon options for marketing. That's one of our most popular sale options.

   We need a Buy one get one sale/coupon option! The only options are % or dollar amount discounts. One of our biggest marketing campaigns are BOGO sales. How do we make this an option?

   5 votes

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   0 comments  ·  Point of sale / Register / Checkout / Orders  ·  Delete…  ·  Admin →
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7. It should be possible to sell/send E-gift cards in store

   We'd love to see an option for staff to sell and deliver digital gift cards directly from the Boulevard backend.

   Right now, the only way to send a virtual gift card is for the client to purchase it themselves online. This creates a frustrating experience because we frequently have clients in the salon who want to buy an e-gift card for someone else. Many people prefer digital gift cards over physical ones.

   For example, today a client wanted to purchase a digital gift card for her sister while she was in the salon. I tried to complete the purchase for her through the online booking page, but she only had Apple Pay available. Since Apple Pay couldn't be used in that situation, we weren't able to complete the purchase. She said she would do it herself at home, but there's no guarantee she'll remember or follow through.

   As a result, we lost an immediate sale and now have to spend additional time following up with the client. This creates unnecessary friction for both our staff and our customers.

   Giving staff the ability to sell and email digital gift cards directly from the POS or backend would streamline the process, improve the client experience, and help prevent lost revenue.

   We'd love to see an option for staff to sell and deliver digital gift cards directly from the Boulevard backend.

   Right now, the only way to send a virtual gift card is for the client to purchase it themselves online. This creates a frustrating experience because we frequently have clients in the salon who want to buy an e-gift card for someone else. Many people prefer digital gift cards over physical ones.

   For example, today a client wanted to purchase a digital gift card for her sister while she was in the salon. I tried to complete the purchase for… more

   6 votes

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   0 comments  ·  Point of sale / Register / Checkout / Orders  ·  Delete…  ·  Admin →
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8. If setting a recurring appointment, Boulevard should flag if one of those upcoming times is unavailable.

   If setting a recurring appointment, Boulevard should flag if one of those upcoming times is unavailable.
   Example: We set a recurring appointment for 12 visits at 1PM on Thursdays. If there are 2 Thursdays that are unavailable at that time, the business should be notified and unable to book those times.
   This would increase the efficiency when booking recurring appointments and prevent double booking from occurring. Our business heavily relies on batch booking sessions and consistently have 5-6 clients coming in/out at a time. If a team member has to book week by week for each client, it takes up a lot of time and decreases the client experience.

   If setting a recurring appointment, Boulevard should flag if one of those upcoming times is unavailable.
   Example: We set a recurring appointment for 12 visits at 1PM on Thursdays. If there are 2 Thursdays that are unavailable at that time, the business should be notified and unable to book those times.
   This would increase the efficiency when booking recurring appointments and prevent double booking from occurring. Our business heavily relies on batch booking sessions and consistently have 5-6 clients coming in/out at a time. If a team member has to book week by week for each client, it takes up… more

   144 votes

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   8 comments  ·  Delete…  ·  Admin →
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9. Deposit for Appointments

   I'd like to charge my clients automatically a $25 reservation deposit for their appointments to decrease cancellations and no shows. The $25 would still go towards their service, and for them to automatically pay for it on the online booking overlay.

   32 votes

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   4 comments  ·  Client experience (online booking, portal, etc)  ·  Delete…  ·  Admin →
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10. Customize Confirmation Text by Service

    We would like to be able customize our confirmation and reminder text messages and emails by type of service. We need to get more info into our facial reminder/confirmation text messages such as not coming in with make up on and they need to reschedule if they have sunburn, cold sore, just had fillers or injectable face treatments.

    10 votes

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    0 comments  ·  Marketing and Messaging  ·  Delete…  ·  Admin →
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11. Consent Forms

    Allowing patients to sign consent forms after their appointment has passed without having to create a new appointment

    56 votes

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    2 comments  ·  Forms & Charts  ·  Delete…  ·  Admin →
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12. Increase Gift Card Amounts

    Please allow gift cards of larger amounts to be sold. we have multiple services $500 + and that is the max amount currently able to be sold.

    also, please allow 'walk-ins' or patients who call to purchase a gift card for a friend/family members account.

    scenario: we had a patients daughter call and want to purchase a giftcard for her moms upcoming visit ($1000)

    we had to checkout a $1000 account credit on the moms account and use the daughters card to do so. So now, I have no record that the gift card was purchased by her daughter, and it wasnt a gift card, it was an account credit.

    Please allow gift cards of larger amounts to be sold. we have multiple services $500 + and that is the max amount currently able to be sold.

    also, please allow 'walk-ins' or patients who call to purchase a gift card for a friend/family members account.

    scenario: we had a patients daughter call and want to purchase a giftcard for her moms upcoming visit ($1000)

    we had to checkout a $1000 account credit on the moms account and use the daughters card to do so. So now, I have no record that the gift card was purchased by her daughter, and… more

    28 votes

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    Waitlisted  ·  2 comments  ·  Point of sale / Register / Checkout / Orders  ·  Delete…  ·  Admin →
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13. A communication platform for staff internally

    We would love a slack type work platform for communicating internal tasks to the team.

    13 votes

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    0 comments  ·  Business details and settings  ·  Delete…  ·  Admin →
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14. Automatically Sync Marketing Audiences Based on Account Tags

    Feature Request: Automatically add/remove clients from a Marketing Audience when a specific tag is applied or removed from their account.

    Use Case: It would be extremely helpful if Boulevard could automatically updated a Marketing Audience based on client tags.

    For example, if we tag a client "VIP", "Hydrafacial", or "Male HRT", Boulevard could automatically add that client to the corresponding marketing audience. If the tag is removed, the client would automatically be removed from that audience as well.

    Why this would be valuable: Currently, tags are a great way to organize and identify clients, but there doesn't appear to be a direct connection between tags and marketing audiences. This creates extra administrative work because we have to manually maintain audiences for targeted campaigns.
    This would be a huge workflow improvement for businesses using Boulevard for both client management and marketing.

    Feature Request: Automatically add/remove clients from a Marketing Audience when a specific tag is applied or removed from their account.

    Use Case: It would be extremely helpful if Boulevard could automatically updated a Marketing Audience based on client tags.

    For example, if we tag a client "VIP", "Hydrafacial", or "Male HRT", Boulevard could automatically add that client to the corresponding marketing audience. If the tag is removed, the client would automatically be removed from that audience as well.

    Why this would be valuable: Currently, tags are a great way to organize and identify clients, but there doesn't appear to be… more

    5 votes

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    0 comments  ·  Marketing and Messaging  ·  Delete…  ·  Admin →
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15. Fix two factor authentication and allow biometric sign in on mobile

    I should not have to perform two factor authentication multiple times per day on the same device if I had multiple tabs open. Please have a remember this device checkbox. I have my log out time set to maximum but I'm still being signed out and asked to sign in with 2FA more then once.

    5 votes

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    0 comments  ·  Business details and settings  ·  Delete…  ·  Admin →
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16. Text message pop up

    Bring back the old text message pop up that allowed you to keep your message on the screen while looking through the schedule. The new update makes it very difficult to multitask while texting, if i click out of my message, i lose my entire text. I end up having to keep 3 tabs for boulevard open so i can go back and forth which is annoying

    4 votes

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    0 comments  ·  Marketing and Messaging  ·  Delete…  ·  Admin →
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17. Connected Field: Pharmacy

    Ability to connect field in Charts for the Pharmacy within the Client/Patients Clinical tab.

    4 votes

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    0 comments  ·  Forms & Charts  ·  Delete…  ·  Admin →
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18. new client report

    to pull clients who have visit the spa for the first time

    50 votes

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    1 comment  ·  Reporting  ·  Delete…  ·  Admin →
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19. Alert reception when arriving a client that paperwork is not complete

    Need to have an alert box or something pop up for Reception staff when a client has not completed their paperwork to prompt Reception to ensure it gets completed. Also, the option to delay sending the arrival text to the provider until after paperwork is completed.

    8 votes

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    1 comment  ·  Forms & Charts  ·  Delete…  ·  Admin →
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20. HIPAA secure messaging

    Please create a form of HIPAA compliant messaging to communicate with patients.

    6 votes

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    0 comments  ·  Marketing and Messaging  ·  Delete…  ·  Admin →
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