8133 results found
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Text customization on review requests
We would like the option to modify the text in the Review Request window. This will allow us to redirect our Clients to other platforms in which to leave a review. Such as our google profile.
Currently, the review request redirects to boulevard and we would like an option to customize this.
123 votes -
Client Communication Customization
Please let us edit automated client emails like receipts and confirmations, in more detail. They sound generic, and it’s wild that this basic feature costs extra- as much as a phone bill! We just want our messages to sound like our brand. Many other platforms I compared you to offer client communication at no additional cost or at much higher quantities per tier. Please update this!
18 votes -
Create more than 1000 characters for dot phrases for charting
Create more than 1000 characters for dot phrases for charting, many of our medical aesthetic treatment charts require more than 1000 characters
29 votes -
Notification for rescheduling
We need notifications for estheticians when a client moves up their appointment or rescheduled later that same day. There is currently no option to notify the esthetician when a last-minute reschedule occurs, so they can remain on time.
3 votes -
3 votes
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alert the provider when clients reschedule
Providers get notified when clients book, but not when they just reschedule their appointment. It'd be helpful to get a notification.
95 votes -
better identification of NEW clients & first time bookings
When someone creates a new online profile(new client bookings) the system should notify provider(s) that they have a booking with a new client and then send the client an email confirmation that is more tailored to new clients (advertises add-ons that may be beneficial, links to first timer tips or the provider website).
354 votes -
New vs Current Clients Online Booking
It would be helpful if I could pause new client online booking for myself only and still allow my employee to get new clients. If I pause online booking for me it will not allow my current clients to book online.
35 votes -
Message notification and ability to message on app!
Having the ability to answer to messages and get a notification on the app when a message comes in!
Having an app is great but not basic messaging is not permitted. One should not need to log into safari just to answer a message.
4 votes -
Provide Flat Rate Pricing
Hi Boulevard Support or whomever will read this,
On most occasions I usually just pass by these marketing emails. however this time I wanted to take a moment and reply. I genuinely love using Blvd. It has made a real difference in my salon, allowing us communicate with our guests plus also giving me better visibility into my team’s performance and important business metrics. It is a great system, but I am sure as you all are aware it is incredibly expensive.
In addition, what has become increasingly frustrating is that nearly every new feature you all launch comes with…
2 votes -
Chart Printing format
When printing a chart, the formatting disappears.
Taking the time to format a document (or using a formatted 'phrase' ) only for it to condense into essentially a run-on sentence is not appropriate for documentation.9 votes -
Allow add-on services to be performed by different provider than primary service
Ability to have an add-on service performed by another provider so specialists can be reserved for more specialty services. Example: Prep or blood draw done by phlebotomist while injection or IV is performed by RN, NP, or doctor.
2 votes -
Follow up email after bookings for 'after care' instructions
It would be so nice after certain appointments are complete if there was an automatic form that could send with aftercare instructions for the client!
4 votes -
Call tagging in AI Receptionist call log
We’re using the AI Receptionist to handle a high volume of calls, and it would be really helpful to be able to flag or tag each call after reviewing it. For example, labels like “Completed,” “Urgent,” or “Needs Follow Up” would help our team quickly prioritize and organize calls.
Right now, the call log lets us review transcripts and outcomes, but there isn’t a way to manually tag calls for internal workflow. Adding simple tags would make it much easier to track follow‑ups and manage call volume efficiently.3 votes -
Forms
New Incomplete Forms Feature - Update Color
We are so used to seeing that a patient is "running late" in red on the front desk page. The new incomplete forms feature is great, but if we could please change the color to something besides red. Now it looks like we have multiple patients running late, and it is really distracting.
3 votes -
ai receptionist text
customer wants the option for the ai receptionist to do text only
3 votes -
3 votes
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Change the Link for Google Review Requests
The link requires the person to have a Google account. Also it does not take them to the correct place. This should be a link that goes directly to the review page. Please add this option!!! The only current option is to go to the place id for Google. Instead, this link should connect directly to the review page. This would also allow people without a Google email and account to go directly to the page. The way it is now it asks the person to sign into their Google account.
93 votes -
Prevent Double Booking
Prevent admin from double booking room, and or device with an alert. Mistakes happen especially when you have several rooms and busy.
21 votes -
PUTTING CLIENTS ON WAITING LIST SHOULD NOT BE THIS ANNOYING
Putting clients on the waitlist should be much easier. There should be an option to add them to the waiting list for multiple days at once. Add them one by one for multiple service is too inconvenient
4 votes
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