NEED a Custom support phone number! The help chat is so frustrating, takes way too long and is not enough support
For what we pay as Boulevard members I believe we deserve to have better custom support. The help chat feels like a joke with ridiculous wait times recently have been over an hour, last chat was close to 3 hours. I feel like there should be a way to schedule a call with tech support when we have something we need help on. I understand you guys thrive on "good tech" but you need a human element. We are all in Customer facing businesses and to be able to talk to a live person is invaluable!!!
Lindsy Palmer
shared this idea
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Tara Parker
commented
the chat says my onboarding specialist is supposed to be my go to for questions and the onboarding specialist says i should utilize chat and support email. Its almost as if once the training was over and my payments started flowing, help is frustratingly hard to get.