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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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8357 results found

  1. When a patient selects “First Availability” in online booking, the results show only one provider for a given day, even when multiple providers have openings. Could this feature display all available providers and their appointment times for that day? This would let patients choose the provider and time that work best for them.

    5 votes

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  2. Can Boulevard enable a pathway for businesses to push their Ratings onto their Google Business profile? It helps BLVD but not our business when they're housed in the Dashboard but not visible to incoming clients.

    5 votes

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  3. add an option to "link" another client's payment method to their spouse or child's account that will automatically show up as a payment method in checkout and wallet.

    24 votes

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  4. Annual Alert/Reminder for Good Faith Exam (GFE) Renewal

    Summary:
    Add an automated reminder system that alerts providers and/or staff when a patient's Good Faith Exam (GFE) is due for annual renewal.

    Problem:
    Currently, there is no way within Boulevard to track or receive notifications for when a patient's GFE is approaching its annual renewal date. As medical providers, we're required to clear patients annually before continuing certain treatments and to update their health information. Without a built-in reminder, this tracking has to be done manually (or not at all), which creates compliance risk and makes it easy for charts to…

    6 votes

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  5. Need option to add additional medical chart note/form to client chart without it being associated to a visit.

    6 votes

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  6. Please allow the gift card purchased to be attached to the recipients account or create a new account for recipient instead of attaching the gift card to the purchasers account

    74 votes

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  7. I would love to see some changes to the Form builder, specifically refinement of spacing. If you look at what the patient sees there is so much wasted spacing and "weird" spacing. It makes consents for example sometimes be twice as long as they need to be. It would be nice to have more control over each paragraph sizing to allow the final product the patient sees to look more professional, rather than something that looks like it has multiple paragraph breaks, etc.

    7 votes

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  8. There should be a much more streamlined way to setup a new service. As it is now, first you have to create the service in Settings. Then you have to add/edit additional settings in Manage, and then to complicate things further you have to remember to go to Forms/Charts to add the new service to each relevant form and chart. This workflow is not only inefficient but it also allows for error in service setup with the potential for critical pieces to be overlooked. Forms/Charts should be part of each service setup -- where you could just toggle on the…

    6 votes

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    1 comment  ·  Other  ·  Admin →
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  9. be able to keep canceled appointments on schedule but be greyed out/crossed out so new appointments can book. Just so there is better visual representation of what happened that day and so it does not disappear off the schedule

    7 votes

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  10. We love the Copy Previous Chart feature, but there is one limitation that significantly impacts clinical workflows.

    Currently, if a chart template is modified (for example, by adding a new field, checkbox, consent item, or assessment section), previously completed charts can no longer be copied until the patient has one visit completed using the new version of the template.

    For medical practices, chart templates are living documents that are continuously improved. We frequently add new assessment fields, safety questions, documentation requirements, or treatment options as our protocols evolve. Every template update temporarily breaks the ability to copy previous charts for…

    7 votes

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  11. We DEFINITELY NEED to be notified when clients are rescheduling!!!!
    PLEASE PLEASE PLEASE!!!! Thank you

    43 votes

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  12. A patient will sometimes buy a package and want to use the first item of the package the same day they buy it. currently, you have to do 2 individual orders to complete it. this makes it much more complex and takes extra time at checkout and can be confusing in the patient summary.

    20 votes

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  13. This feature allows patients to automatically receive personalized post-treatment instructions immediately after they complete their checkout. Instead of relying on verbal reminders or paper handouts (which can be misplaced or forgotten), the system sends clear, standardized, and customizable aftercare instructions directly to the patient’s email or via text. This ensures they have easy access to care information once they leave the spa.

    How It Works

    Checkout Trigger

    At the time of checkout, the front desk or provider selects the treatment(s) performed from a drop-down menu (e.g., Botox, Morpheus8, Laser Hair Removal, HydraFacial).

    Each treatment is already linked to a pre-built…

    48 votes

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  14. Our office provides a lot of services, and we get a lot of calls for pricing. It's difficult to retrieve pricing from the master list of services because there is no search function.

    43 votes

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  15. Make a form accessible post treatment so that patients can have access to post treatment instructions!!

    12 votes

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  16. It would be helpful to send a form to a client at anytime without having a booking. When someone books for someone else, it takes time to cancel the booking, rebook under the other parties' name just to send the form.

    55 votes

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  17. I would love to see Boulevard add more control over how new patients are able to book online.

    Currently, a brand-new patient can book almost any service we offer without first being evaluated or having a consultation. For a medical spa, this can create workflow and clinical issues because many treatments require us to review medical history, contraindications, treatment goals, candidacy, and expectations before the actual procedure is scheduled.

    Ideally, Boulevard would offer one or both of the following options:

    New Patient Booking Restrictions
    Allow businesses to designate certain services as unavailable to new patients until they have completed a…

    6 votes

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  18. Create a Products tab Just like how Boulevard has a Services tab under each staff member under the Manage section. This would allow custom settings of commissions based on products or categories of products. It's such a chore to manually calculate commissions for certain employees after switching to BLVD.

    160 votes

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  19. 12 votes

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  20. I have my Staff create plans for all of our clients after a consult. From a Med spa perspective it would be nice if they could have a scribe take notes and then convert them into a 3, 6, 9, 12 month skin care plan, Health plan,

    5 votes

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