Brand Awareness
Boulevard has MUCH to be desired in terms of client (the business/practice using boulevard) brand awareness. Our business spend a lot of money on marketing and setting ourselves apart from the rest. I am unsure why there are not more personalization options available to the clients who are supporting boulevard. The current options available are even less than what square merchant processer offers.
My booking overlay appears to be out of the stone age.
I am not able to customize the confirmation email, including links in that confirmation email or communicate with patients using our brand tone of voice through texting, emailing or even on our website.
This specific information is related to the merchant processor that boulevard is, not even the electronic health record which also needs some brand awareness and work to improve the overall efficiencies should boulevard wish to compete with how beautiful and unique of a client branding experience PatientNow offers.
Christine Hermosillo
shared this idea
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Christine Hermosillo
commented
Wondering if there have been any updates on this request? Again would like to convey the importance of this as it is essential to our brand. I am not sure if the reason boulevard cannot do this is because of the fact that it wants to control how patients are being navigated with communications through boulevard to only optimize boulevard and its search engine optimization? But again from a practice who has a marketing team boulevard has contributed to the downgrading compared to the service we came from "Patient Now." I would hope boulevard takes these requests seriously and acts on behalf of the clients that support their business versus acting only in the best interest of their business - in my opinion that is a sure way NOT to continue thriving once people start to realize how big of a flaw this platform creates. Even if we were to pay good money for a professional website and grow at this point in time Boulevard would not be our preference based on brand awareness, autonomy in terms of customization/communication preferences, and also their lack of instant gratification or response when it comes to requests submitted.