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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.

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7183 results found

  1. When we need to refund a client due to issues like switching payment methods, the system should allow us to reopen the original appointment to check it out. Currently, we’re forced to create a second appointment just to process the checkout, which results in duplicate appointments appearing in the client’s chart.

    4 votes

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  2. Add a column to the product sales report that shows current quantity on hand to be able to help improve ordering and enable us to keep top sellers continuously stocked.

    2 votes

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    1 comment  ·  Admin →
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  3. When two or more appointments are merged—for example, when one person pays for services or products for multiple clients—all products and packages purchased during that merged appointment are automatically attributed to the paying client’s account.

    It would be extremely helpful to have the ability to assign products and packages to the correct client, even within a merged appointment. This way, each client’s account accurately reflects their individual purchases, package usage, and product history, regardless of who paid.

    This would make tracking product recommendations, package redemptions, and client history much more accurate and reduce confusion at future appointments.

    2 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  4. The Help Chat window needs to be minimizable, since it covers everything. Currently there is only an Enlarge button or a Close button.

    2 votes

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  5. I wish the system could remove automatic requests when selecting booking times on calendar view

    0 votes

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    1 comment  ·  Admin →
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  6. when a client request to change their billing date, the only option is to change the next charge, but then it goes back to the original. currently, the only way to change the billing date is to cancel the membership and set it up again. this consumes too much time and energy, and angers clients.

    2 votes

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  7. This integration would allow Skin Pharm to obtain granular insights into prospective client behaviors on their website that is not possible today. Triplewhale would serve their marketing attribution needs.

    1 vote

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  8. Similar to the recent update to FORMS, please allow CHARTS to expire after a certain period of time. This would be helpful for medspas where GFEs(Good Faith Exams) need to be redone every year. Thank you.

    10 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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  9. We used to have the capabilities to click the arrow at the bottom of the page to choose 100 or 200 products per page. I don't want to keep flipping pages to get what I need when we have over 150 products for instance. That would only be two pages to click through.

    2 votes

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  10. Ability to track who has shared a link that hasn't been used to determine success of offering and client behavior.

    1 vote

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  11. An owner or admin of the account should have full access to their MR system in voiding credits or changing credits. SO often patients pre pay for syringes of filler and change what filler they want but they cant use their credit appropriately and i cant void their banked units. Or they pre pay for sculptra and choose radiesse etc. We need a way to be able to adjust product units that are banked!

    3 votes

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  12. Would be nice to see future sales for that given month, my other software was able to calculate what the sale would be for that month based on appointments. This was helpful for team goals.

    1 vote

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  13. Reviews. Clients are writing reviews that are not even available to be seen. A business works really hard to get a review. So there is no point here. Please update to where the BLVD reviews can be seen. But more importantly the client needs an option to review on Facebook, Yelp, Google. THIS would be supportive to your client base and should not be difficult. I believe we all have the same brilliant idea. Thanks.

    5 votes

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  14. The option to add client accomodations in the accomodations tab in a clients profile would be very beneficial to help regulate incorrect bookings.

    2 votes

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  15. Add a function to the waitlist that insterts a requested waitlist appointment into the schedule, in a specific color block so the the business is aware of a potential appointment time that could be filled.

    3 votes

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  16. Would like to see the Manage appointment button in client communications to say 'Your profile' so they understand there is more than just their appointments that they can manage.

    1 vote

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  17. We would like all product customization to be on the first screen where you create / name a product.

    This would save us a lot of time when adding new products, as we can complete all customization.

    1 vote

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  18. We would like the ability to add all service options at the time the service is created.

    This way, we do not need to then search the service then make modifications and assign staff for example. This should be available on the same screen we name the service and select a category.

    1 vote

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  19. We would like a way to set available booking timing intervals per service.

    This way, we can set intervals a service shows available times. For example, we want service A to be bookable every 30 minutes. Service B should only be bookable every 60 minutes.

    Currently, the intervals would apply to every service. This is not applicable for us.

    2 votes

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  20. Be able to edit service duration at checkout if the service is changed at checkout. We want to be able to track service provider's utilization, but can't if the duration changes to 0h0m at checkout.

    1 vote

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