7169 results found
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We NEED to have an option to mark the messages as un-read if opened.
There has to be a way to mark messages as un-read if they are opened. We have providers who use messaging to follow up with pts post treatments. If the front desk accidentally opens up the messages the providers arent able to see the original notification that their patient responded. This is happened all the time and needs to get resolved for continuous patient care.
4 votes -
Need to bundle the service pricing and categories
Please bundle the client service pricing and the service charge itself so its itemized on our end but final pricing for salon to the client. we need to track per item charges without charging to the technician for commission based salons
1 vote -
Have a list of open shifts for other employees to pickup.
It would be helpful if when an employee is marking a day off, if those now open shifts could be listed somewhere for another employee to pickup. Reducing this task for management would be very helpful!
1 vote -
Have Schedules be accessible to employees on the app without full access to client list outside of the spa.
Make a way to access employee schedules outside of the spa. For HIPAA purposes, our system is IP restricted, however, staff cannot access their schedules, so they are constantly double checking on schedules by phone. Why can't there be a way to have access but not to client list or details? Then you have to recheck the IP box the morning of their shift or they get the "forbidden" message when they try to log on in the spa.
1 vote -
calander sync that works.
It is absolutely unacceptable that my calendars cannot sync and block time. This has been the worst change for my business ever. I regret my choice to switch.
1 vote -
First Available Female / First Available Male
Many clients request female or male therapists specifically. Online booking should have 2 more options in addition to "First Available" - which would be "First Available Female" and "First Available Male" (and possibly a Trans/non-gender option). This would make online booking for clients much more easy and intuitive.
5 votes -
add a Count filter for the Referral Source report
It would be great to be able to see a count of the amount of clients that are set with each Referral Source with in a report. Instead of manually calculating each source.
1 vote -
Phrases for Messages in Client Profile and Calendar View
Ability to use Phrases (Messages) feature from the Client Profile and Calendar View, in addition to the Messages tab.
7 votes -
Would love for patients to be able to see how many packages they have left on their account profile!
Would love for patients to be able to see how many packages they have left on their account. They are not able to see this on their end and have to either call our clinic or ask at their appointment. They can see their packages online just not how many are left/redeemed.
2 votes -
Reporting by Service and Payment method
I need a report that shows how much $ we did by specific services. I also need it to be broken down by cash, cc, allē, etc. We need to know how much we spent on products to perform services and then subsequently how much we brought in. Highly important!
0 votes -
Copy & Paste from APP phone number
Would love to be able to toggle someone’s phone number in the app to be able to merge it directly into a reward system. Or to call them on our business phone that isn’t connected to my personal phone number.
2 votes -
KEEP ALL PARTS OF APPOINTMENTS IN THE SAME ROOM!!!!!! STOP THE SYSTEM FROM AUTOMATICALLY CHOOSING DIFFERENT ROOMS!
When booking an appointment, it is extremely inconvenient and time wasting when the system automatically chooses different rooms for each separate part of a client's appointment, if they are doing multiple things. This is very counterintuitive and it's so frustrating to have to correct it all during booking and/or after booking for all the appointments that were mass transferred when we switched to this software. It should automatically keep you in the same room. Its much more efficient to only have to correct 1 piece of an appointment, on the rare occasion when we have to change a room.
1 vote -
ability for clients to see emplolyee schedule for waitlist
when clients are wanting to be on waitlist for a certain employee, it should tell the client the employee's hours/ what days they work so they don't put themselves on the waitlist for a time or day they are not here.
1 vote -
Disable automated cancellation email notification to the practice email
Please add an option to NOT receive cancellation notifications to the practice's main email address. If we remove the email, the patients will not be able to se it.
Thank you.1 vote -
reports
It would be really helpful to have an option to pull a report listing all current packages with pricing and voucher details. Like a quick reference "master copy" for staff to refer to for pricing. I have staff that are part time and sometimes need to look up pricing (especially on items we don't sell a ton of).
We can do this with services, but not the packages our services are in. It doesn't make sense not to have that option.
3 votes -
New client notification when booked
It would be nice to know when a client books, if they are a new client.
2 votes -
it would be great for clients to get automatic messages 3-6 months after their visit reminding them they are due to come back.
it would be great for clients to get automatic messages 3-6 months after their visit reminding them they are due to come back.
1 vote -
Reporting to see which clients do/do not have a card on file
When trying to tag profiles that still need a card on file, it's a bit tedious to go through each client profile individually. It would be very helpful to be able to create a report that pulls the clients that do/don't have a card on file.
15 votes -
show notes on waiting list
It would be helpful is the notes on the waiting list were visible without opening the specific wait-list entry. It creates a lot of extra steps (and time) when trying to fill a spot (before it gets filled online, or by another employee)
1 vote -
More visibility and flexibility when viewing and redeeming vouchers at checkout
Businesses want more visibility into the vouchers a client has available including expiration dates, qtys, etc and more flexibility to exchange voucher(s) for different service(s)
185 votes
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