7490 results found
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After client check out shrink the appointment blocking if shorter than originally booked
If a service is scheduled for 2 hrs. and it only takes 1 1/2 hours, upon check out the appointment should shrink up and leave a gap. I am trying to coach employees that overbook time how they could get in other services and are wasting time and utilization of their day.
1 vote -
Late cancel/no show email
When a client is marked as late cancel or no show (specifically no show) the email they receive should read something along the lines of “we missed you today!” Etc versus the standard “your appointment has been cancelled.” The email should also include something about “fees will apply due to the last minute cancel/no show… see cancellation policy here” etc
777 votes -
TouchMD or Similar Integration
I get that Boulevard is trying to transition into the Medical Spa world, but the treatment records just aren't up to speed for that. As Medspa's are now transitioning to wellness the medical bar is getting even higher.
It doesn't have to be TouchMD but some high-end medical charting system that is recognized and accepted in the space.
6 votes -
I would like to see ability for merchant accounts (independent contractors) to be able to automatically pay rent through ACH.
I would like to see ability for merchant accounts (independent contractors) to be able to automatically pay rent through ACH. Right now I have to create a membership as their direct payment method using their credit card and they are charged a fee and I am charged a fee so I don't receive the full rent amount.
2 votes -
Forms and charts
- Forms should be able to be copied and turned into a chart and vs versa so you don't have to start from scratch if you want to change it!
- Also on both forms and charts, common fields should be automatically populated! Fields that should come up automatically include patient name, date of birth, today's date. It's a hassle to fill these out each time! Even the provider's name should come up.
- When the patient fills out the form with their personal information, it should update their profile (with birthday, allergies, etc.)
2 votes -
Detailed Line item Marketing Consent
We would like the Detailed Line item report to have the ability to report on the Marketing consent status of Clients.
2 votes -
remove transition time when 2 appointments booked by same client
When Booking the same client for two services with the same service provider, the transition time between the two services should be removed.
11 votes -
Show who is signed in
It would be nice to know who is signed in on the home screen such as initials next to the icon in the top right corner. This would be helpful for those who have multiple users using the front desk computer.
1 vote -
Appointment preview show reschedule date instead of initial booking date
On the calendar view, when you click on the appointment, it would be helpful to see the date that the appointment was rescheduled, rather than the original booking date and rather than having to click into the appointment and having to view the appointment details.
1 vote -
6 votes
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Have there be an option to hide front desk employees where they don't show on the schedule. Where only providers show up on the schedule!
Have there be an option to hide front desk employees where they don't show on the schedule. Where only providers show up on the schedule!
2 votes -
Name and date submission inclusion on printed charts.
include on a printed chart who it was submitted by and the date and time.
2 votes -
Someone to talk on the phone with for customer service :)
There's too much to type sometimes to explain a situation. And sometimes it takes a while for someone to reach back out to you. Having someone on the phone could help make the process quicker and have a quicker solution
4 votes -
Clients should be able to see current appointments on booking page
Clients need to have multiple tabs open to see their current appointments vs. booking a new appointment. Makes it hard to schedule/reschedule around their calendar.
Would like them to live in one space to encourage ease of scheduling.
1 vote -
Better visibility into the reason codes for when card are declined
Having easier to see and understand reason codes for when a card transaction fails, whether during checkout or for a recurring charge like a membership.
1 vote -
Make negative balances more obvious when booking!
It would be super helpful to have an alert by a client's name if they have a negative account balance.
1 vote -
improve dashboards and reporting & BETTER MEMBERSHIP REPORTING
Similar to shopify or any other pos -> more visual charts/reporting
There should also be a much clearer dashboard for all memberships/subscriptions:
total count
total active
total inactive
payment overdue
churn %
ltv per client
FORECASTING - we should be able to have an idea as to when which subscriptions are being renewed (% of those approved on a daily basis/card declined,etc.)just better backend reporting all in all
2 votes -
improve dashboards and reporting & BETTER MEMBERSHIP REPORTING
Similar to shopify or any other pos -> more visual charts/reporting
There should also be a much clearer dashboard for all memberships/subscriptions:
total count
total active
total inactive
payment overdue
churn %
ltv per client
FORECASTING - we should be able to have an idea as to when which subscriptions are being renewed (% of those approved on a daily basis/card declined,etc.)just better backend reporting all in all
2 votes -
More Details on the appointment text messages
I need the text reminders to have the option say what the appointment is for, and who the provider is!!!!
example: "Your appointment for HYDRAFACIAL with LINDSEY is today at 9am"2 votes -
Message clients through the mobile app
Message clients through the mobile app!!!
270 votes
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