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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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7463 results found

  1. We would like to be able to block everyone without adding an individual time block to each schedule. Can you create a BLOCK ALL?

    35 votes

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    Waitlisted  ·  5 comments  ·  Admin →
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  2. Alert the client when booking online that they already have a profile. Clients make multiple profiles because they can't remember their password or don't remember they have a profile and they end up creating multiple, which is a problem when we go to look at their history and their is nothing there. We then have to search if they have another profile.

    56 votes

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    1 comment  ·  Admin →
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  3. It would be great if there could be a report that populates referral sources for clients. This would be a great tracking tool to see how effective SEO campaigns are.

    1 vote

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    0 comments  ·  Reporting  ·  Admin →
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  4. Create an option in automated reminders to a specific group of tagged clients. For example, our clients who are doing HRT will be reminded in 6 months to get bloodwork done.

    1 vote

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  5. Having an option to cap how many packages are sold. Example: I want to sell a maximum of 25 of a package from online sales and it automatically stops sales after 25 are sold.

    1 vote

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  6. We have clients that we allow to make payments on larger packages. We would love to be able to apply a package and it's vouchers to a clients profile, even with an active balance to be paid, and apply payment to that open sale until it is paid off.

    1 vote

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  7. The ability to upload a client profile photo so we know who they are. Kind of like the provider photos but we'd see their faces. Clients can upload their own photo as well on their client portal.

    1 vote

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  8. If a membership reduces pricing for a specific service it should automatically do that instead of having to add a bunch of add ons.

    For example: for our injectable members, our botox unit goes from $15 to $13/ unit. For anyone enrolled in membership when we are at check out this should be auto updated

    1 vote

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  9. There's no notification that a client's card was declined when ran for their monthly membership, just flags their chart. So if you don't go looking for it, you'll never know their payment wasn't processed. If it notified us, we could reach out to the client sooner to update their card information.

    5 votes

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  10. I communicate with my clients primarily through direct texting on my cellphone. With my current system (Square), when a client texts me, their name appears from the booking, which gives me quick access to our past conversations and appointment history. I can also easily book their next appointment right from the text thread. Having to log in to an iPad or computer just to check and respond to client messages is not practical for my workflow. I’m always on the go and don’t have a receptionist, so being able to manage client communication directly from my phone is essential. Do…

    6 votes

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  11. A report that pulls all the clients that have duplicate accounts so we can easily merge them without having to stumble upon their multiple accounts or search the client list to see duplicates

    159 votes

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    Waitlisted  ·  5 comments  ·  Admin →
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  12. Could you add more search criteria to search for charts that are in progress and have not been completed? As in a date range and by service staff so it's easy to identify incomplete charts for a range of dates and not by one day only and to filter by staff member.

    13 votes

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  13. Currently you can only see account credits for a PT under wallet. It would be helpful to see all account credits on the main profile page. It also does not show up at checkout for a PT. Have account credits and GC amounts visible through the PT profile tabs.

    1 vote

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  14. It would be extremely helpful to have internal-only forms — ones that are not visible to clients — so we can set up documents like medical authorizations with a built-in annual expiration date. Alternatively, if it's easier, enhancing the current chart functionality to include an optional expiration setting would allow us to manage these internal forms more effectively without exposing them to clients.

    5 votes

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  15. As a Laser business, we have multiple tools that connect to the same machine. Some services need multiple attachments and some don't. Some services could be done one one machine OR another and if both are connected to the services both are required. I need the option to select and/or logic to resources to be able to control my schedule better. Right now some services cannot be booked online due to the limitations of your resources feature. Please add more functionality to make it easier to manage the schedule.

    4 votes

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  16. I know many providers that would love have access to my forms and charts, I would love to be able to share them with other Boulevard users - no need to recreate the wheel every time.

    1 vote

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    0 comments  ·  Forms & Charts  ·  Admin →
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  17. We want to be able to rename the existing client notes tab to be more aligned with our business purposes. We would also like to be able to add more tabs with custom naming conventions to align with our business practices.

    1 vote

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  18. I would love if there was a native way for the system to give the option for stylist to receive full commission when doing an offer (the business takes on the cost of the discount) I know there is a work around for this (closing the discounted amount to other and then deleting the offer) but that kind of defeats the purpose if its a 1 time offer we'd like to track.

    1 vote

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  19. A configurable system that automatically flags and notifies:
    Staff when a patient is due for a specific treatment
    Patients with an optional prompt to schedule or call

    2 votes

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  20. Create an automated marketing campaign for canceled appointments. Client receives a text and or email prompting them to reschedule their appointment after canceling.

    8 votes

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