We frequently sell service packages (like microneedling), and we’ve noticed that when a patient purchases a package, the checkout screen doesn’t prompt for gratuity. Even though the patient is still receiving a service that day, gratuity has to be added manually, which isn’t ideal for staff or providers.

We’ve also run into a similar issue with product-only checkouts (like skincare). Since gratuity prompts are tied to having a service listed, we’re unable to prompt for gratuity in those cases as well.

Because tipping can feel awkward or uncomfortable for staff to bring up verbally, having gratuity automatically offered during checkout is really important. We’d love to see gratuity prompted at all times and calculated off the full checkout total, not just service line items, to make the process feel more natural and consistent for everyone.