8366 results found
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when I go to a client in the system I should be able to send them forms and charts. having to book a new appointment is tedious
send client forms without having to falsify an appointment. some clients add new services. some forget. it really messes up the calendar and irritates clients and staff. wasted time.
17 votes -
Message log from Beau should appear as unread message
When Beau takes a call and records the script, it should show up as an unread message so that I know I missed a call and can return it quicker. Right now, I’m having to check the messages tab frequently to see if I’ve missed anything from Beau.
2 votes -
online orders
Product orders in Blvd all reflect under the Sales > Orders field. There is nothing to denote online orders from point of sale. We have patients reaching out to inquire about their online orders for skincare products, but I have no notification/indication that an order was placed! I also would like to champion for an option to notify via business email for anytime an order is placed. These are important for quality customer experience AND for tracking purposes
3 votes -
Select more than 2 photos to compare
We would like to be able to compare more than 2 photos at a time. There are times when we want to have both sides of the face shown in the before and after.
3 votes -
Patient Screening / Appointment Restrictions
If a patient books an appointment but has not completed or passed the required screening (chart approval), the nurse should be prevented from completing the visit due to liability concerns.
2 votes -
Send a report via email on a recurring basis
This would include the ability to build a report in the dashboard and have that report sent daily, weekly, etc. via email to one or more recipients.
3 votes -
middle initial
Ability to add middle initials to account. We have many clients that have the same exact name (crazy, right), and having a way to list a middle initial to differentiate these clients would make check in much more swift.
7 votes -
express booking and secured credit card link
our former booking platform had an Express Booking option. New client would call in, we would get their name and number and book the service with service provider and then while still on the phone we selected "Express book" we would say "did you see that text come through?" OK perfect. Just finish filling that out in the next 10 min and your booking will be confirmed and all set. It is time sensitive so make sure you fill it out completely as soon as we get off the phone. They input the rest (Email cc, correct spelling of their…
19 votes -
Service Providers want to see the guest's full service history in their app; they can only see the last 3 appts or so.
How can you have a guest's full history of services available for the provider to access in their app?
2 votes -
Allow keyboard search on "category" when adding a new product
The new product screen is helpful for "tab" jumping between lines. It would be nice if the "category" drop down allowed you to start typing and showed hints with those letters. As it is you get in a flow of type, tab, and then have to go back to the mouse to click. I would really love to just keep my hands on the keyboard for as much of the process as possible!
3 votes -
Option to include an expiration on product units
Please give an option for Product Units to expire.
For example we use Product Units to allow patients to pre-pay for Dysport units however we only allow our patients one year until their prepaid vouchers or product units expire.
Currently we have to track this by hand to see if they have remaining units past one year and then manually remove the product units through an expired service checkout process we created to work around the issue.2 votes -
AI receptionist abilities
Have the AI receptionist section give us the ability to change the outgoing message. The message is too generic. Clients are expecting callbacks while salon is closed for vacation but they think salons are being unprofessional. The ability to choose a reasoning, even if it’s a Dropbox of choices, would be great. Giving the website or link for online booking would help direct new clients to booking.
2 votes -
double booking pop up
Prevent Double Booking
Prevent admin from double booking room, and or device with an alert. Mistakes happen especially when you have several rooms and busy.4 votes -
Stop resources auto-selecting on Dashboard Calendar refresh/appt changes
Every time I refresh the Dashboard Calendar or make any appointment changes, all resource calendars automatically reappear and get selected. This is really frustrating because we don’t use the resources calendar at all, it’s irrelevant because we can see what resources are being used in the staff calendar, and there’s no reason for them to show up. Please add a setting so resources do not auto-select or auto-display after refresh or appointment edits.
7 votes -
Allow Retention Report to Go Out Further Than 180 Days
Currently the Retention Report is limited to 180 days, I would like to see this expanded to 1-year and 2-years.
11 votes -
Tip Rule based on provider
Tip rule based on provider. At our practice, we offer injectables, and the nurses do not accept tips, but clients should be able to tip their estis for facials without also getting prompted to tip their injector.
2 votes -
2 votes
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Upcoming Membership renewal notifications
The system should automatically send out a notice to clients that their membership is coming up for renewal, the date they will be billed and that they must cancel prior to the renewal date if they no longer want the membership
2 votes -
Ability to batch select images that go under "Gallery" for each client.
I had to enter photos under clients gallery individually, that I had taken from another device I use for consultations.
2 votes -
Edit Client Reminders
My suggestion is that all appts can have different reminders such as lash lifts and tints, reminding them to take out their contacts before
2 votes
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