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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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7619 results found

  1. Build chat box for messages between staff members, seperate from the messages tab for clients. Maybe it could be a small pop up window on the bottom right corner.

    5 votes

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    0 comments  ·  Other  ·  Admin →
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  2. Auto populate for custom fields on forms. We need one for medical and surgery history to carry from form to form.

    4 votes

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  3. Most platforms don't charge for sms text-why are we charged exorbitant fees on top of the high price of this platform? This makes me consider leaving BVD. We are consistently getting messages to "send text blasts" to clients-it can cost hundreds of dollars. When will BVD address his? There have been so many posts about SMS text charges.

    3 votes

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  4. Make it easier to see patient history, like how many units of botox they has previous appointments or maybe just a way to flip through the old charts instead of having to open and close each one... we need the system to be more user friendly and faster for busy schedules

    2 votes

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  5. All booking-related notifications are delivered to owners and administrators to ensure seamless business operations

    11 votes

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  6. with AR, there was a way where the office email was sent an email anytime a patient booked, rescheduled or cancelled an appointment so the front office staff/owners can see who is booking with providers, etc. not just sending an email to that provider only. I don't want to constantly search a provider schedule or search patients to find out their booking history.

    2 votes

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  7. In the booking widget, when a client clicks on the calendar to scroll through dates, it should highlight the dates that appointments are available instead of playing a guessing game clicking on the date to see if there is anything available.

    2 votes

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  8. The referral program needs to be updated. Right now, referrals are applied as discounts, which reduces the total service amount and directly impacts stylist earnings. Instead, referrals should be handled as a separate payment type (e.g., “other”) so stylists receive full compensation for their services.

    2 votes

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  9. Show an icon or something on the appointment letting us know if charts/forms are not completed.

    34 votes

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  10. It would be great if you could add a 'default member price' option next to the 'default price' that is on the service details page. We have specific pricing we want our members to pay, but the membership perk options aren't allowing us the flexibility we need.

    6 votes

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  11. I would like to get an email notification when a client texts the business number so that if I'm not at the computer I can log on and respond sooner.

    2 votes

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  12. Notifications to provider when they have prescriptions that need approval in the queue

    2 votes

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  13. Phrases should be able to pull some client information for direct messaging to enhance the client experience.

    Example:

    Hi {{client_first}}, we wanted to personally check in after your visit yesterday.

    1 vote

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  14. It would be great to be able to shift appointments across the calendar (to change date, time, and/or service provider) but just clicking and holding onto it and moving it around.
    Having to open it up to change the edit appointment fields doesn't feel as intuitive for an app.

    13 votes

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  15. It would be valuable to email clients a direct option to sign up for memberships, ideally accessible through Marketing or Client Communications, without requiring in-person setup or manual workarounds.

    4 votes

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  16. Provide an option when creating a time block to utilize start time and end time, in addition to, or instead of, the duration of the block.

    2 votes

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  17. Discontinue the second daily journal entry you send to Quickbooks Online Edition (QBO). I can't understand the point of it but it's completely wrong and I have to go through QBO each month and delete it. I mean, it's obvious that whoever maintains the app connection to QBO doesn't really understand accounting, and the upshot is a lot of extra work for the accountants. Latest case in point - during January, every journal entry for about a week posted all activity to the unredeemed vouchers code instead of sales etc. Bottom line, you're creating extra work for me, and I…

    3 votes

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    1 comment  ·  Reporting  ·  Admin →
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  18. Need medical/surgical history that can pull-over/auto populate like allergies and medications and can be found in their chart where allergies and medications are now

    13 votes

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  19. We would like the option to only offer a certain number of a specific appointment type each day. Example: We only really have the staff and space to accommodate 4 new patients per day. If we could make it so that only so many of the new patient appointments are available online, that would help us tremendously

    2 votes

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  20. Currently, the referral program grants the assigned reward to the new and existing based on the new clients first closed appointment. However, businesses that often either require or strongly recommend a consultation FIRST, would benefit from only granting this reward to both clients when the new client actually comes in for a PAID service. Otherwise, a reward is being granted when the business never actually received revenue.

    2 votes

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