7138 results found
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Add "appointments scheduled" to the operator activity report
A metric to track how many appointments were scheduled (created) during the date range would be very helpful to know how productive the front desk was. It can be used to show a growth in front desk productivity in getting clients to rebook.
5 votes -
Internal Employee Messaging
Blvd needs an inner office messaging directly on Blvd to communicate to other staff members about clients and or other topics
23 votes -
We shouldn't have to scroll down to "send" messages. Fix the code so you can send from the screen as it exists.
This is such an odd feature that's really annoying as well. The "send" button should be available to click without scrolling.
3 votes -
Duo connects to ipad/phone
Duo needs to be able to connect to Professional app/Ipad/Phone. It would be one less step. ALSO, if computer goes down the DUO is pointless!!! Vagaro lets you checkout on ANY device through the main app! So much more streamlined.
3 votes -
Waitlist automation and notifications
When a client specifies an appointment time, service, and service provider and are added to the waitlist, it would be helpful to have a notification of this availability to be able to immediately schedule via the waitlist.
5 votes -
being able to label account credits so the staff can know what each part is for
To improve clarity and transparency for both staff and clients, each account credit in Boulevard (or any POS/accounting system) should be clearly labeled with a specific purpose or category. This ensures that all team members understand exactly what the credit was issued for, how it can be applied, and any limitations tied to it.
Key Details & Implementation Guidelines:
Purpose Labeling
Each credit should include a short title or label (e.g., Treatment Credit – Laser Hair Removal, Product Return Credit, Referral Bonus Credit, Event Raffle Credit, Membership Perk Credit).
Labels should be standardized so that all staff use the same…
3 votes -
The product management page for inventory management needs to have a customizable view
The product management page for inventory management needs to have a customizable view
5 votes -
staff having their own booking link
Each staff member should have a booking link that they can send to clients so that that client or lead can only see their calendar. Instead they are also sending their potential leads and clients a link that also has their "competition" on there. Especially for businesses on BLVD that are booth rent.
12 votes -
Change cancellation emails to be from the business name, NOT Boulevard!!
Patients or clients don't know what boulevard is, when a cancellation email is sent out it shows that it is from boulevard, not my business name. This needs to be changed so it looks like its coming from the correct place, the business name, so patients/clients can actually open the email and it can serve its purpose. This has been brought up before here but clearly nothing has changed.
5 votes -
Allow all staff to see their schedule for the month
We currently have to use an external system to show staff their schedule one month at a time, meaning we have to create the work schedule twice so staff can see their shedule days with an easier view. Being able to let them see what days they're assigned from a calendar view would be very beneficial and time efficient.
It also helps staff booking appointments in the future to know when everyone is available.
2 votes -
Report Analytics
Report analytics are important because they provide the data-driven insights needed to make informed decisions, improve performance, and identify new opportunities. The current reporting in Boulevard is just raw data, that we have to export and then create their own analytic reports, which, compared to Square and other POS systems is quite out of date. At a minimum, we need the ability to compare time periods and see change and % change over time.
Here are some ways we would use analytic reports:
Improved decision-making:
Analytics transform data into actionable insights, allowing managers to make strategic and operational decisions based…2 votes -
create a role to edit charts and forms
Please create a role that allows the editing and creating of forms and charts without giving complete admin access to all other reports and sensitive business operations.
2 votes -
add commission to reports
Allow Service, Product, and other commissions to be added to reports and not just summary, so I can create a detailed staff report showing their sales, commissions, and other scheduel detaisl in one place.
2 votes -
chart sign off
It would be super helpful to have a way to be notified that a chart is not signed-off/finished. Especially, as a medical director, having to page through every chart individually to see if the nurse has the chart completed takes so much time!
2 votes -
Make refunds of booking fees automatic for cancellations
Automatic Refund to patients who cancel with in the window of our policy, so we don't need to manually go through each transaction and do it ourselves.
3 votes -
If you don't give loyalty points for services, why can you redeem them for services
We don't give out loyalty points for services (just product purchase) so there should be a setting that prevents them from being able to use them on services.
2 votes -
New client icons on appointments
Have an icon on appointments for new clients that says 'NEW' like on the Boulevard app that way we can easily identify who is a new client.
5 votes -
Product units should be able to be shared or transferred between clients
We allow patients to split 100 units of botox they "bank." Please allow for product units to be transferred between clients. thank you
2 votes -
Require a consultation/good faith exam prior to completing booking the actual service appointment.
Currently new patients are encouraged to schedule a NP visit when they are a new patient as a good faith exam. Many miss this step and do not complete this prior to their visit since they have to go into a different location and book the visit in a completely separate transaction within the booking flow due to there being a separate exam location.
2 votes -
make quick sale for services
Need to be able to check out for services without booking the service
2 votes
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